Canadian Appliance Source

Purchased washing machine with pedestal, delivery, and appliance removal. Followed all instructions and disconnected existing appliance and moved it to an accessible location. Delivery guys show up and are surprised that washing machine is on a pedestal. Then state it is too heavy to move and they will need a four man team to remove it. They tell me to reschedule pick-up and then ask me to sign release without asking me to inspect the machine they just delivered. Had to write on it that they didn't remove the appliance.

Called CSA to reschedule a pick-up and am informed that I need to pay another delivery charge. Also informed that delivery company has indicated that the machine is on a pedestal and is filled with water. I explain that there are no instructions for the customer to remove it from the pedestal and that the appliance is 40Kg lighter than the one they just delivered, and there is no water in it. Customer service tells me that there is nothing they can do. A voice mail to the customer service manager received no response.

Epilogue: I removed the pedestal myself in 10 minutes (it would have taken 5 minutes with the help of someone). No water what-so-ever came out of the machine when I tipped it over. I called a free appliance removal service and two guys (not four) showed up and had no problem getting it out of the basement and on to their truck.

For fabricating that the appliance was too heavy to move when it was lighter than the one they delivered, for not informing the customer to remove the pedestal beforehand, for saying that it was filled with water when it was not, for trying to charge me twice for delivery, and for not returning my call, I have to give CSA a 1 out 10 for this experience.