Centennial Moving

Moving & Storage
400 English Drive, Unit 201 Moncton NB E1E 4C2
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Centennial Moving
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87%

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Reviews for Centennial Moving

Average customer rating:
9.3 10 (341 reviews)

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Jack in Scarborough
Jack in Scarborough
0 reviews Toronto, ON
10/10

Excellent arrival

I would like to let you know that on Wednesday 20th, our belongings were delivered as scheduled. Everything arrived in excellent condition, and therefore would like to thank you for your service, time and assistarnce!! The people both in Montreal and here that helped with the packing and unpacking of our things were really nice and helpful!! Thank you so much once again.

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Company Response

Dear Jack, we certainly have a great team here in Centennial Moving, and it's always fantastic when our customers express their appreciation. We wish you all the best in your new home and hope you are settling comfortably in your new location.

Peter in Scarborough
Peter in Scarborough
0 reviews Richmond Hill, ON
10/10

Good mood

Thank you so much for helping me move. I’ve never encountered a harder-working moving team. I was stressed about making my first big move for my career, so having moving teams that showed up in a good mood really helped. This company is incredibly organized and brings a sense of order and fun to an otherwise stressful transition. So I have no reservations in recommending Centennial Moving's services to anyone requiring a long-distance move.

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Company Response

Dear Peter, the main task of the company is to make the customer's move process stress free and as pleasant as possible! We will be waiting to work for you again, in case of need! Thank you for spending your time to write us a positive review!

Private User
Private User
Private User reviews Toronto, ON
0/10

Move from Calgary to Toronto

I’m going to be fair, and tell you the pros and cons. Everything started great with Centennial for my move from Calgary to Toronto. I was provided a good quote, and my move coordinator Dave was excellent. He was very responsive, and gave very detailed responses to all my issues. The move was coordinated easily, and was scheduled for 24june21. Note, I heavily underestimated the weight, and the actual weight was substantially more. I was told it would be a big trailer coming which I assume would take my stuff from Calgary to Toronto, with minimal moving between trucks, but when a small truck arrived i knew my stuff would get handled twice as much. We have all travelled on airplanes with boxes, regular boxes packed in a regular way, and as we know these boxes arrive pretty beat up – same concept applies to movers, and this had me a bit worried knowing they would handle my stuff yet again. The crew who came to pick up the furniture were not very professional, but they did their job and didn’t damage anything – but I was expecting more of a professional service from “such a professional” moving company. My stuff was delayed beyond the 4 week estimate, but arrived in 7 weeks – not too bad, and the contract stated there are no guarantees so I cant place blame.
Then our stuff arrived. Very unprofessional movers – no masks, no booties. They had to be asked to put protective covers when taking large items upstairs as to not damage the house. They questioned us on why we used “such big boxes” – doesn’t matter, we don’t need to hear your opinion on how we packed. All the boxes had clear labels as to where they were to go. Yet they would still ask where things went, and huffed and puffed if something has to go upstairs. Also, they placed a bunch of stuff just in the garage instead of where it belonged – must be nice to just do whatever you want to reduce your workload. I had to then move a lot of these heavy boxes myself throughout the house over the next several weeks. And at the end they even asked for a tip…now lets talk about our stuff. Out of 6 pieces of bigger furniture, they broke/lost 3 pieces – that’s 50% of my large items broken or missing! The TV stand was literally crushed (not cheap Ikea stuff), and a custom bench was broken. We had a HUGE king size bed headboard size 8’x5’, which weighed over 200lbs – this was lost and never recovered. How does a moving company loose such a huge piece of furniture? Did they break it and just dump it? Did they decide it was too big and just didn’t care enough to move it? I have moved full family homes over 10 times, and have never broken anything like this, because I used common sense and cared. So we filed a claim on 16Aug, pretty angry that half of my furniture was broken by this super professional moving company who I paid over $7000 to. They responded 2 months later, and stated that I denied additional insurance (which I did, because im a regular person with regular stuff (not garbage), and none if it was super expensive that I needed extra insurance. I also didn’t think any of my stuff was easily breakable), therefore I would be only entitled to the basic insurance payout of 0.60c/lb. Also, there was a $300 deductible (per contract), so they ever so graciously offered me $145 to close the issue, with a stipulation that I cannot post negative reviews anywhere. After losing $3500 worth of stuff, and getting offered $145, it was a slap in my face. So I write this review which cost me $145, to tell you all about my experience. Note, Centennial did in no way breach the contract, so legally I have no recourse. I don’t believe breaking half of someone’s furniture is even remotely acceptable for a professional moving company, regardless of the insurance payouts. For Centennial who I’m sure will respond to this, yes you asked me 3 times if I needed extra insurance, and yes I declined.

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Company Response

Dear Joe, we are terribly sorry for the unpleasant experience you had with us. Whilst an apology will regrettably not alter the outcome of your experience on this case, we do extend it with sincerity. We're sorry for the delay, we have a lack of staff members due to the COVID so some jobs have to be rescheduled to the next truck, since we physically don't have time to load it due to the lack of movers. We already spoke with the Toronto team about masks and other protection issues you've listed, thank you so much for pointing this out to us as management so we can evaluate the situation and take the right actions. Sometimes when the movers handle big furniture pieces, it's hard for them to breathe in masks, so they might take it off, but of course, they have to check with the customer first and have a decent space from another person. Unfortunately for both pickups and deliveries when there is no customer and movers have to load/unload by themselves, they put it in one place, they don't have time to read the notes on every box, especially if that's a big move, so we always aks either the customer or assigned person to lead our movers and tell them what to put there. In terms of the boxes size, we're not sure what happened exactly, but in terms of safety all boxes have to be packed all the way to the top, so there's no empty space left, so when we put them in the truck, they're not getting smashed and each box shouldn't weight more than 60 lbs. We apologize for any lost/damaged items, we always try to solve the case in the customers' favor, but we have to compensate based on coverage plan as well, so we did our best to offer the maximum compensation we could in your situation when compensation is for the weight of the item, not its value.

James in Toronto
James in Toronto
1 review , BC
10/10

Friendly service

They were very easy to work with, in terms of supporting any questions you have and their websites and directions were also easy to follow. This was my first time shipping my stuff across province, and I was relieved to find a company that was so straightforward and supportive. They always keep you updated via email and their website, and there are many ways to contact them. The service could not have been more friendly.

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Company Response

Dear James, to make your move as much easier and pleasant a possible is our main target, Trevor. We wish you and your family nothing but happiness in your new home and thank you for your positive feedback.

Ann in Brampton
Ann in Brampton
1 review Brampton, ON
10/10

On point

Highly recommended. I needed them for a long-distance move from Alberta to Ontario. Xavier was great in reassuring me that he understood my needs and could easily accommodate our schedule. Mike and Serge showed up on load day and quickly got everything up on the truck. We packed our own boxes, but they wrapped up the furniture - table, china cabinet, display case, etc.. They knew what they were doing! And to think we were originally going to Uhaul this on our own. That would've been a disaster!!! Thanks, Centennial Movers!! Oh yeah - the price was on point, too

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Company Response

Dear Ann, thank you so much for this positive review! Centennial Moving is proud to make every customer a "customer for life".
All in all, we hope that you will hire us again in case of need!
Best Regards from the Centennial Moving team!

Leo in
Leo in
0 reviews Toronto, ON
10/10

Another recommendation

Another recommendation for this excellent relocation company. We used Centennial for our move from Rosetown to Etobicoke. Marian gave us a competitive quote and we were really impressed with the speed and clarity of his answers to all of our questions. Communication from him was a real strength. On the days of the move the teams arrived right on time, and were professional and friendly. They got going straight away, even working around us while we were cleaning floors and packing up the last few bits. They took apart the furniture quickly and wrapped the sofas and mattresses securely. When we arrived at our new home everything was brought into the new house, even faster than it was moved out of the old one. The team took time to ask where everything needed to go, and were very careful with all of our things. We’ve unpacked most of our boxes and so far found nothing broken.

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Company Response

Dear Leo, we are happy to read that you enjoyed your moving experience with us. We hope that you will hire us for your future move. We work a lot to enhance our professional skills and we are glad that you appreciated our work.

Ellie in Kanata
Ellie in Kanata
0 reviews Toronto, ON
10/10

Great Service, Wonderful Communication, On-time Delivery

I used Centennial Moving for my move from Edmonton to Toronto. They offered great service, were very communicative, and offered a very reasonable price. Will definitely use them again if I have another long-distance move! I got all my stuff with no damage (did the packing myself), and on the promised day & time.

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Company Response

Dear Ellie, we certainly have a great team here in Centennial Moving, and it's always fantastic when our customers express their appreciation. We wish you all the best in your new home and hope you are settling comfortably in your new location.

Michael in Toronto
Michael in Toronto
1 review Toronto, ON
10/10

All the way

The company called to state they would arrive a day earlier than expected, as they had a truck in the area. Luckily, we were very close to ready. Three polite movers arrived to load our belongings. They worked quickly and had it loaded in no time. We moved back to Toronto from Calgary, so we had a delivery window of 10 days - they arrived on the 10th day. The movers, again, worked very quickly and relentlessly to get our items moved in. They were friendly and professional. Recommend.

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Company Response

Dear Michael, our Team wants to thank you for your amazing review. We understand that to find a good moving team is not an easy task, and not every company you can trust to process your move. For this purpose, Centennial Moving is here to let you make the best choice according to the budget, period and other moving conditions. We hope that you will use our services for your future needs.

DA001
DA001
0 reviews Toronto, ON
10/10

Moving

I had a positive experience dealing with Centennial Movers from the customer service to the team that helped me move from Alberta to Ontario. Alex was very professional in customer service.

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Company Response

Dear Da001, we are grateful for your positive review and your highest rating that you gave to us! Our team is happy to know that all your furniture and things arrived safely at the final destination. We hope to hear from you again and thank for your amazing feedback!

Jeremy in Markham
Jeremy in Markham
0 reviews Toronto, ON
10/10

Halfway there

Last week we had a Centennial crew package and moved our apartment for a cross country move. Xavier has been our main office contact and was very helpful to ensure the move out/move in dates accommodate our schedule. Was also very quick to respond to emails/text messages on any of our questions. Alex and his crew helped us with the move. They were professional and efficient. They arrived on-time, and within 8-9 hours completely packed and moved all our things to the truck. So far we have been very pleased with our experience with Centennial (therefore the 5-star review) - we will further update this review after we receive the items at the destination.

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Company Response

Dear Jeremy, we certainly have a great team here in Centennial Moving, and it's always fantastic when our customers express their appreciation. We wish you all the best in your new home and hope you are settling comfortably in your new location.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Centennial Moving

Long distance moves always carry some emotional significance. You might be moving to a new job, a new city to join your significant other etc. Since 1998, Centennial Moving Company understands how important such events are in your life. We are therefore ready to put our years of experience and ...
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