Rob's Albertan Service Experts

Heating & Air Conditioning
Edmonton AB T5A 0P7
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Rob's Albertan Service Experts
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83%

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Reviews for Rob's Albertan Service Experts

Average customer rating:
8.6 10 (50 reviews)

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Amanda in Strathcona
Amanda in Strathcona
1 review Stony Plain, AB
10/10

Furnace Repair

We had a very positive experience with service experts, will defiantly be using them in the future and recommending them to family and friends. Allan our technician was very knowledgeable, helpful and friendly. He showed up with all the parts to fix our furnace right away and made some great recommendations. Thank you for such great service!

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Company Response

Thank you for taking the time to write this review. We are thrilled to hear you were happy with the work Allan provided and appreciate your business!

Private User
Private User
Private User reviews Edmonton, AB
10/10

Two furnace replacement

The installation crew showed up at the time proposed . They had all the materials required including pre-messured duct transition pieces . They were pleasant and the lead Tech. reviewed their plans with me to ensure that there was not something I knew of which would change plans and so I understood plan . They set about their work in a most efficient manner . The work was done far quicker than I had expected. They cleaned up the area well on completion . The price was a bit more than I had originally had anticipated( not the responsibility of the installation crew ) but I am satisfied . The City of Edmonton inspector , who was more thorough and detailed than I had expected , said that they had done a quality job !! The lead Tech was Rob and his crew was Sam & Josh.

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Company Response

Thank you for taking the time to write this outstanding review. It's great to know how happy your are with the work we provided. Please let us know if there is anything else we can do. We sincerely appreciate your post.

Joan in Strathcona
Joan in Strathcona
1 review Edmonton, AB
9/10

Spring & Winter furnace/AC tune ups.

I have always been please with Rob's Albertan service. I did not get a call the fall for furnace tune up. But I always phone anyways. I always ask for the service technician - Russ. He does an excellent job. Knows our equipment which is a bonus. Totally looks after our needs.

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Company Response

Thank you for taking the time to write this review. We are happy to hear of your satisfaction with the work that was provided and we appreciate your business!

james from Edmonton
james from Edmonton
1 review Edmonton, AB
10/10

furnace

Professional, thorough, the tech did his job . That's what I paid for to have it done correct the first time .
I will call the back anytime ,it was a pleasure and a relief.

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Company Response

Thank you for taking the time to share your review. We appreciate your business!

Angie from Edmonton
Angie from Edmonton
3 reviews Sherwood Park, AB
0/10

Furnace Repair

Look out! Called Robs Albertan today to have a tech come look at my furnace which was not heating. Not my first choice as I have had work done in the past and since been pestered by their call centre and junk mail, but no one else was available. Tech came, was in furnace room for at least 45 minutes, comes out to tell me the flame sensor has failed, which in turn has damaged the gas valve and will likely have damaged the control panel as well, though that wouldn't show up for a few months. Cost? About $800 to fix the two parts that were "broken" today and if the control panel goes in a few months and supposedly this is likely, that'll be another $900. So the tech says, since you're halfway to the cost of a new furnace, why don't you talk to a comfort advisor about replacing your furnace? Yikes! I talked to some friends who thankfully have more knowledge about furnaces than I and each one said that sounds like bs, take the flame sensor out and clean it and see if that fixes your problem. So what do you know, husband removes flame sensor, it's clean as a whistle, reinstalls it, start furnace and it's working great! Huh. Yep, I do feel like I narrowly missed being tricked out of at least $800 or as much as the cost of a new furnace.

1 of 1 people found this review helpful.
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Company Response

Angie, we understand that unexpected expenses, such as most HVAC repairs, can be extremely frustrating. However, we firmly believe our prices are competitive, demonstrate value, especially when taking into account the dependable, timely and expert workmanship we provide. We do want to understand more about your concerns, so please contact our Customer Relations Specialist by email at customercare@ServiceExperts.com and allow us the opportunity to understand fully the issue to help resolve your concerns.

Mark from Edmonton
Mark from Edmonton
1 review Edmonton, AB
10/10

Air Conditioning

Excellent and very Professional. Ted was our account manager and from that first consultation I knew it was a 1st class operation.
The people installing were true professionals as well. After work was completed, everything was cleaned up nice. Ted was excellent walking us through the steps and follow up. I highly recommend this company.

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Company Response

Thank you for taking the time to write this review, Mark. We are happy to hear of your satisfaction with Service Experts and appreciate your business!

Candace  from Edmonton
Candace from Edmonton
1 review Edmonton, AB
10/10

new furnace/humidifier

Very pleased with Ally, our sales consultant. Polite, informative, and not pushy while showing us our options. Our installer Jason, and helper (didn't get his name ) were friendly, very hard workers, and didn't make a mess. Did a great job, making it a little easier parting with our hard earned money. Sent them home with homemade brownies, as they worked all day non-stop. Ally returned a few oweeks later to check up, just as he said he would. So far, we are extremely happy with end result, and so we will get them to do the yearly check-up.

0 of 1 people found this review helpful.
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Company Response

Candace, thank you for taking the time to write this review. We are happy to hear of your satisfaction with Service Experts and appreciate your business!

Felipe Aquino from Edmonton
Felipe Aquino from Edmonton
1 review Edmonton, AB
10/10

Heating (New Furnace Installation)

Dave surveyed the home and explained everything which is best. Furnace installed as promised and the service is great, the Technicians were punctual to come on time, spread floor coverings to protect the floor, both did a great job and made a thorough clean-up after. After a couple of weeks the salesperson came back to re-assess the work and handed the copy of the permit application for the city inspector to inspect.

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Company Response

Thank you for taking the time to share your review. It is great to know you are pleased with the work we did. We appreciate your business!

Charles
Charles
1 review Edmonton, AB
9/10

Furnace install

Ted, our sales rep, was thorough and provided us with several options with no pressure. The install went well with just a few snags but in the end it all got fixed. The furnace works beautifully. We would recommend them for your furnace needs.

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Company Response

Charles, thank you for taking the time to share your review. We appreciate your business!

John
John
2 reviews Sherwood Park, AB
2/10

Tankless Water Heater

Installation of a Navien water heating system was rushed as the team showed up late and had to leave early. There was a gas leak from one of the new gas fittings and when we called in the evening to complain of the gas smell it was not dealt with immediately as it should have been.Two days later. We were sold this item without proper assessment of our system which has low-flow faucets. Two weeks later, still waiting for resolving the problem.

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Company Response

John, thank you for your feedback.Your experience is troubling so I am escalating this directly to our General Manager, who would like to talk directly with you. In order to promptly address your concerns, please provide your contact information to our Customer Relations Specialist by email at customercare@ServiceExperts.com or by phone at 855-301-2206. Customer service is extremely important to us and we are committed to 100% satisfaction.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Rob's Albertan Service Experts

No one takes care of Edmonton's HVAC repair needs like Service Experts Heating & Air Conditioning. We offer NATE-certified heating and cooling technicians to service ALL makes and models of HVAC equipment, such as Lennox, Rheem, Trane, Carrier and York to name just a few.

Our trained HVAC specialists are available to service all of your HVAC installation and maintenance needs and we offer HVAC service plans to make sure your heating and cooling equipment perform well, all year long. Service Experts Heating & Air Conditioning is not just your Edmonton air conditioning and furnace repair solution. We also specialize in other home services such as duct cleaning.

The Heating, Air Conditioning & Air Quality Leaders

As the HVAC industry leader we can do what no one else can - deliver a complete range of heating, air conditioning and air quality products and HVAC maintenance services to assure your home comfort.

We're also an official ENERGY STAR® Retail Partner, proudly providing the highest level of comfort and utility savings via our selection ENERGY STAR qualified central heating and air conditioning systems.

So whether you need furnace repair service, furnace maintenance or a new, high-efficiency heating system, call us today. You'll be glad you did. We guarantee it 100%, in writing.

*Accent Heating Service Experts is now Service Experts Heating & Air Conditioning

CATEGORIES
Heating & Air Conditioning
WEBSITE
https://www.robsalbertan.ca
YEAR ESTABLISHED
1983
NUMBER OF EMPLOYEES
42
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.