Rob's Albertan Service Experts

Heating & Air Conditioning
Write a Review
Write a Review
Website
HomeStars
Heating & Air Conditioning
Rob's Albertan Service Experts
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

86%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Rob's Albertan Service Experts

Average customer rating:
8.6 10 (50 reviews)

Sort by

Debbie in Edmonton
Debbie in Edmonton
1 review Edmonton, AB
10/10

Air conditioner service

The techs are always so nice and helpful. They explain ever step of the way when servicing. Totally awesome service experts. Thank you for being so spectacular and the techs are exceptional with their knowledge.

Was this review helpful? Yes No
Company Response

Thank you for being such a loyal customer!

Kim from Edmonton
Kim from Edmonton
12 reviews Edmonton, AB

First Review

10/10

Furnace Service

The Service Technician (Adam) arrived on time and was very professional. He explained what he was going to do to the furnace and asked if I had any questions. He serviced the furnace and explained future warranty and service fees. I was very happy with the work and professional conduct. We have used this company many times for different things and we have always been happy with the service and the cost.

Was this review helpful? Yes No
Company Response

We are happy that you were pleased with Adam's work and service and we look forward to continue working with you!

TMK in
TMK in
1 review Vancouver, BC
2/10

shoddy work

I would not use them again. They always did the least amount possible. They never told me the new Heating Exchanger was going to be 125% bigger than my old one and that it had a 5th outlet. So when they installed it, they hung it 10 inches from the wall so I couldn't open it to clean the exchange filters. I phoned the City and found out they never got a permit. After they were finished the City failed the inspection as they installed two of the ducts backwards. Plus they used sloppy technique to hand the flexible ducts instead of putting in metal ducts that would look more professional and could be installed closer to the wall. The installation now blocks my light bulb in that furnace room. I now have to take apart my humidifier to open the HVA to clean the filters. When I asked them twice to return a third time to put in metal ducting they never returned my call.

Was this review helpful? Yes No
Company Response

We are very sorry for your experience and would like to learn more about your situation. Please contact us at CustomerService@ServiceExperts.com with your full name on the account and phone number so we can reach out to you. We look forward to hearing from you.

redinga in Edmonton
redinga in Edmonton
5 reviews Edmonton, AB
10/10

Plumbing and overall history with company

I probably should have done this sooner as we have never had an issue with Robs Albertan and always had good reliable service. I find the staff all extremely helpful and professional (from calling in right to the ones performing the work). They arrive when they say and get the job done right. They keep the work area clean. They explain things and answer questions.

We have had furnace installs/service, hot water tanks installed and plumbing work

Today we had a plumbing work done and Melanie (and Al) did an awesome job finding the leak with out destroying the walls and got it repaired in a quick and efficient manner. Both were really friendly and answered any questions while resolving the issues.

For plumbing or HVAC this is a great company to use.

Was this review helpful? Yes No
Company Response

We have truly appreciated your business over the years and thank you for being such a loyal customer!

Wilson's in Edmonton
Wilson's in Edmonton
1 review Edmonton, AB
10/10

air conditions

Excellent Company! We cannot say enough great things about the staff that worked with us. From our first meeting with Ally Cunningham, our conversations with Melanie at the office, the workers Jason and the crew and with Jeremy. All did an outstanding job and all were very professional. Thanks everyone for all your hardwork and answering all our questions.

Was this review helpful? Yes No
Company Response

We cannot thank you enough for taking the time to write this wonderful review! We are happy that the team exceeded your expectations and provided you excellent work and service. We look forward to continue working with you!

John from Edmonton
John from Edmonton
5 reviews Edmonton, AB
10/10

On Demand Hot Water Tank Replacement and Water Softener

Some initial issues with bypassing the garden hose, as you don't need to soften that. Recommend keeping lines short as possible on HWT, currently my setup had lines from original HWT location, will move in the future as the time for HW to reach tap is longer. Space saving is bonus. Some leaks on install but all rectified in a prompt manner. Overall happy with everything, service is top notch.

Was this review helpful? Yes No
Company Response

We appreciate you choosing Rob's Albertan Service Experts and thank you for this wonderful review!

Private User
Private User
Private User reviews Leduc, AB
10/10

serviced the AC

Very pleased with the service man Adam. Very nice and friendly. Very energetic about doing his work and very on top of getting it done correctly. We have been very pleased with Rob's Albertan interest and service for customers.

Was this review helpful? Yes No
Company Response

We appreciate your business and thank you for this great review for Adam!

Kim from Edmonton
Kim from Edmonton
12 reviews Edmonton, AB

First Review

10/10

Sump Pump

The long weekend was longer than usual with all the rain and a sump pump that quit working. The weekend could not end fast enough and we called Rob's Albertan first thing in the morning and they dispatched a service technician with the sump pump with in the hour and the whole job was complete before 10am. The technician was professional and informative about the new sump pump.
We have used Rob's Albertan many times over the last few years and have always been amazed at the quality of service. I would recommend this company to all our friends and family because they are truly a company with heart.

Was this review helpful? Yes No
Company Response

We have appreciated your business over the years and thank you for this great recommendation. We are happy to hear the team was able to get you taken care of so quickly and we look forward to working with you again!

Debora Connolly from Sherwood Park
Debora Connolly from Sherwood Park
2 reviews Sherwood Park, AB
8/10

Furnace Maintenance / Humidifier Installation

Update: March 9, 2016
I have updated my rating from a 4 to an 8 after being contacted by the General Manager of Rob's Albertan to address my concerns. His call served to:
1. Apologize for the oversights / mistakes / miscommunication.
2. Correct the annual maintenance service call price which had been erroneously quoted to me. The price is only marginally more costly than the price from the company to which I intended to switch.
3. Demonstrate goodwill and accept responsibility by offering reasonable compensation which I was pleased to accept.

In fairness to others who will use HomeStars reviews, I cannot change my rating to a 10 because, we should not have had to go through this process. I sincerely appreciate the GM's effort to mitigate our dissatisfaction.

Original review February 19, 2016
We had 2 new furnaces installed in November 2014 at which time we were pleased with the installers. However, we had the understanding that they had connected the existing humidifier to the new system. Last winter, and then again this winter our home seemed very dry and I experienced extreme sinus pain. We were literally bruising ourselves because of scratching our dry skin during sleep. We called Rob's to service the humidifier. The technician said that it wasn't operating and that we needed a new one. $116 to be informed of that. Then $600 to have the new humidifier installed. The technician said that it would take a couple weeks for the humidity to reach a comfortable level. It was at 16% and should have been at 35%. We waited, kept checking the humidity, and saw no rise. Excruciating sinus pain and itching continued. We were operating out jet tub just to add humidity to our bedroom as a temporary measure to augment the humidifier. Husband goes to the mechanical room to determine if he can see any problem. THE TECHNICIAN HAD NOT OPENED THE WATER VALVE!!!! Here we were trying to be patient and not complain as the technician had said because of the drywall and hardwood floors it could take awhile to get the humidity up! Then in January we get call reminding us that we are overdue for our annual maintenance which was included in the purchase price of the furnaces. When the technician arrives, we tell him about the humidity problem and that his predecessor had not turned on the water valve. No apology, no Gee, I'm sorry that you have been having so much pain and discomfort unnecessarily because of our screw up! But he looks at the humidifier and asks when it was installed. We tell him that it was only 2 months ago and that literally it has been operating for only a few days since the water was turned on. He can't believe it because the humidifier pad is so gunked up with crud. He says that pad has to have seen at least 18 months of use. Did we get the new humidifier that we paid for or did we get one that had been previously used???? We waited for a few more days, constantly checking the humidity and seeing no improvement. I went to the mechanical room to check the humidifier and noticed that the technician, Adam L., had left the humidifier set to summer instead of winter!!! I called Rob's and asked to speak to a service manager and was told that he was on the phone, so I agreed to be placed on hold. After about 3 minutes, I called back and was told that he was not in the building. I left my name and number for a call back. I have not yet spoken to a service manager. Its been more than 3 weeks! The humidity is currently at 26%. Certainly not the 35% that it should be by now but at least the sinus pain is gone as is the itchy skin. But our blood is still boiling that we had to endure it at all because of the technicians not taking adequate care in their duties.
I am also checking into whether it is legal for Rob's to force us to pay their high rates of annual service in order to have the parts warrantied on the new furnaces. Having to pay $600 per year to for maintenance over the life of the furnaces is RIDICULOUS! It means that either you pay and additional $12,000 (over 20 years) for furnaces that already cost $13,286 or you don't but end up being held hostage for service and parts charges. The customer loses either way.

Review has 1 previous version
Was this review helpful? Yes No
Company Response

We appreciate you updating your review and increasing the rating. We apologize for your frustration and thank you for giving us the opportunity to make things right. We truly appreciate your business and look forward to continue working with you.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Rob's Albertan Service Experts

No one takes care of Edmonton's HVAC repair needs like Service Experts Heating & Air Conditioning. We offer NATE-certified heating and cooling technicians to service ALL makes and models of HVAC equipment, such as Lennox, Rheem, Trane, Carrier and York to name just a few.

Our trained HVAC specialists are available to service all of your HVAC installation and maintenance needs and we offer HVAC service plans to make sure your heating and cooling equipment perform well, all year long. Service Experts Heating & Air Conditioning is not just your Edmonton air conditioning and furnace repair solution. We also specialize in other home services such as duct cleaning.

The Heating, Air Conditioning & Air Quality Leaders

As the HVAC industry leader we can do what no one else can - deliver a complete range of heating, air conditioning and air quality products and HVAC maintenance services to assure your home comfort.

We're also an official ENERGY STAR® Retail Partner, proudly providing the highest level of comfort and utility savings via our selection ENERGY STAR qualified central heating and air conditioning systems.

So whether you need furnace repair service, furnace maintenance or a new, high-efficiency heating system, call us today. You'll be glad you did. We guarantee it 100%, in writing.

*Accent Heating Service Experts is now Service Experts Heating & Air Conditioning

CATEGORIES
Heating & Air Conditioning
WEBSITE
https://www.robsalbertan.ca
YEAR ESTABLISHED
1983
NUMBER OF EMPLOYEES
42
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.