Rob's Albertan Service Experts

Heating & Air Conditioning
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82%

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Reviews by rating (past 12 months)

Reviews for Rob's Albertan Service Experts

Average customer rating:
8.5 10 (47 reviews)

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Private User
Private User
Private User reviews Edmonton, AB
10/10

Furnace and Air Conditioner service

Russ serviced my furnace in Feb 2018 and my air conditioner in May 2018.

I find him to be very polite, informative and hard working. He brings his own slippers to enter my home with, which to me, shows respect for my property. He is answers my questions honestly and patiently as I am asking them while he is working.

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Company Response

We appreciate your positive review about your recent experience with Russ!

Lorraine in Edmonton
Lorraine in Edmonton
1 review Edmonton, AB
10/10

Installation of new AC

Jason and Paul did an excellent job of installing a new AC. They were very polite and did a wonderful job of the installation. They left our house in a very clean condition with nothing left behind. They explained the work that had to be done and the time it would take to do it. Extremely satisfied. Lorraine B.

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Company Response

We appreciate you choosing us for your recent installation and we're happy to hear that the team provided you with an excellent experience. We look forward to continue working with you and thank you for being a valued customer!

Jack in Sherwood Park
Jack in Sherwood Park
1 review Sherwood Park, AB
6/10

Very Expensive

We had a noisy furnace motor - Rob's Albertan service man came out and repaired it on February 12, 2018.
My main problems are with the price of the motor and the price of cleaning the blower.
I was charged $721 for the motor (later found an equivalent motor locally for $230) and was charged $161 for the capacitor (very expensive for a capacitor that normally runs for between $8 to $15 at appliance repair parts shops in Edmonton). Then I was billed $141.00 for cleaning the blower wheel. This is removed when the motor is replaced and took the service man 20 minutes to clean. That is equivalent to charging me $423.00 per hour for his labour. I also got charged a service charge of $125.00. Sorry home stars (Rob's Albertan Service Experts) I cannot recommend you to others because of your pricing practices.

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Company Response

Hi Jack,
Could you pleased contact the service manager at 780-477-3261 we can take a look at your bill to make sure everything is correct. Thank you

Private User
Private User
Private User reviews Edmonton, AB
10/10

furnance cleaning

Satisfied with the service provided. Russ was professional and courteous. Provided suggestions for cost savings. Work performed in a reasonable time. Brought slippers to keep the home clean which was appreciated.

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Company Response

We're very glad to hear that you were extremely satisfied with the level of service Russ provided!

Helga in Edmonton
Helga in Edmonton
1 review Edmonton, AB
10/10

Replace furnace

Jason and Trent were the service technicians who installed my new Lennox furnace. I was very impressed before work even started they walked me thorough some of the things that would be changed and then they went to work. After the job was done Jason did a walk thorough again with me. Very pleased with the job. From a cold house to warm house and a warm thank you.

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Company Response

Helga, we are delighted to hear that Jason and Trent were able to take care of your problem in a timely and professional manner!

Heather in Edmonton
Heather in Edmonton
1 review Edmonton, AB
0/10

Change fill valve in toilet

I am very unhappy about the cost of the service that I was provided. I paid $125 dollars to the Service Expert to arrive at my home. Then, I paid $225 for him to replace the fill valve of my toilet. A service that took him less than 10 mins. Thus, in total, I paid $368 (incl tax) for the Service Expert to work at my home for 10 mins. If you do the math, it follows then that you think your Service Experts' services are worth $2208/hr!

How much do your Service Experts actually make an hour??? My guess is that they make much less than $100 dollars an hour. Thus, you must pocket revenue in excess of $1900 / hour off of service calls like mine. There is no justification for charging that level of overhead on any service provided to any person in our community.

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Company Response

Hi Heather, thank you for reaching out to us. I'm glad we could come to an agreement and get this situation figured out. Thanks again for your business.

Private User
Private User
Private User reviews Edmonton, AB
10/10

Furnace Repair

Great customer service! Called about a problem with our furnace in the morning, tech arrived in the afternoon. Tech Colin did a great job of diagnosing and fixing the problem!

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Company Response

We are happy to hear that our technician was able to resolve your issues in a satisfactory manner.

Debbie in Edmonton
Debbie in Edmonton
1 review Edmonton, AB
10/10

Air conditioner service

The techs are always so nice and helpful. They explain ever step of the way when servicing. Totally awesome service experts. Thank you for being so spectacular and the techs are exceptional with their knowledge.

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Company Response

Thank you for being such a loyal customer!

Kim from Edmonton
Kim from Edmonton
13 reviews Edmonton, AB
10/10

Furnace Service

The Service Technician (Adam) arrived on time and was very professional. He explained what he was going to do to the furnace and asked if I had any questions. He serviced the furnace and explained future warranty and service fees. I was very happy with the work and professional conduct. We have used this company many times for different things and we have always been happy with the service and the cost.

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Company Response

We are happy that you were pleased with Adam's work and service and we look forward to continue working with you!

TMK in
TMK in
1 review Vancouver, BC
2/10

shoddy work

I would not use them again. They always did the least amount possible. They never told me the new Heating Exchanger was going to be 125% bigger than my old one and that it had a 5th outlet. So when they installed it, they hung it 10 inches from the wall so I couldn't open it to clean the exchange filters. I phoned the City and found out they never got a permit. After they were finished the City failed the inspection as they installed two of the ducts backwards. Plus they used sloppy technique to hand the flexible ducts instead of putting in metal ducts that would look more professional and could be installed closer to the wall. The installation now blocks my light bulb in that furnace room. I now have to take apart my humidifier to open the HVA to clean the filters. When I asked them twice to return a third time to put in metal ducting they never returned my call.

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Company Response

We are very sorry for your experience and would like to learn more about your situation. Please contact us at CustomerService@ServiceExperts.com with your full name on the account and phone number so we can reach out to you. We look forward to hearing from you.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Rob's Albertan Service Experts

No one takes care of Edmonton's HVAC repair needs like Service Experts Heating & Air Conditioning. We offer NATE-certified heating and cooling technicians to service ALL makes and models of HVAC equipment, such as Lennox, Rheem, Trane, Carrier and York to name just a few.

Our trained HVAC specialists are available to service all of your HVAC installation and maintenance needs and we offer HVAC service plans to make sure your heating and cooling equipment perform well, all year long. Service Experts Heating & Air Conditioning is not just your Edmonton air conditioning and furnace repair solution. We also specialize in other home services such as duct cleaning.

The Heating, Air Conditioning & Air Quality Leaders

As the HVAC industry leader we can do what no one else can - deliver a complete range of heating, air conditioning and air quality products and HVAC maintenance services to assure your home comfort.

We're also an official ENERGY STAR® Retail Partner, proudly providing the highest level of comfort and utility savings via our selection ENERGY STAR qualified central heating and air conditioning systems.

So whether you need furnace repair service, furnace maintenance or a new, high-efficiency heating system, call us today. You'll be glad you did. We guarantee it 100%, in writing.

*Accent Heating Service Experts is now Service Experts Heating & Air Conditioning

CATEGORIES
Heating & Air Conditioning
WEBSITE
https://www.robsalbertan.ca
YEAR ESTABLISHED
1983
NUMBER OF EMPLOYEES
42
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.