Hi Sheila, thank you for your support over the many, many years. We are so glad that you are happy with all of the projects we have helped you complete and hope that we can continue to do so in the future!
Hardwood & Laminate Floor Installation
Hi Chris! Thank you for the great review, we are glad that we could meet your expectations and that you are happy with your flooring!
Peter, the new tiles and hardwood look great! Thanks for the fantastic feedback.
Hi Jodi! Thanks for the useful feedback and fantastic review. We are glad we could make everything come together the way that you wanted it to!
Jason, thanks for the review! The handscraped hardwood looks awesome! We are happy that everything was to your expectations and that you had a great experience with The Carpet Palace.
Thanks for the kind words, David. We appreciate your continued support tremendously and hope that we can continue to serve you in the future!
Karen thank you so much for your continued support on multiple occasions! We cannot express enough how much we appreciate it. We are so glad that we could please you with our products and service!
Mark,
We are sorry that you feel this way about your purchase through us. The Carpet Palace prides itself on its customer service and in creating a great overall experience for each and every customer. Our return policy functions compatibly with our pricing strategy--we are able to have such great pricing on our products due to our low margins used to create high value for our customers--far below the suggested retail pricing, without the massive incurred cost on returns of special-ordered products. On special-ordered products (such as yours was) we are unable to take boxes back especially since it has been around 5 months since the order was placed and picked up. We can often make exceptions if the product is returned within 2-3 weeks, however the time frame of 5-6 months is too large. Furthermore, after such a long period of time we cannot know how the product was stored and treated and therefore it would be unfair for us to resell your product to other consumers due to the fact that we cannot make ourselves liable for a product that may or may not have been treated correctly. We sincerely hope you understand this situation and we do hope that you are happy overall with your new floor and that you will allow us regain your confidence in us in the future.
Hi Heather! The Carpet Palace strives to provide the best service and products for our customers and we are glad that we could do just that for you! We hope you are enjoying your new floors, thanks for the great feedback!
Kevin, The Carpet Palace wants to thank you for the great feedback/review. We pride ourselves in our ability to assist customers with utmost service through their renovation projects, so we are glad we can continuously do the same for you! Thanks again for choosing us to be your flooring experts!
