I had been following The Carpet Palace on social media for quite some time, so when it was time to re-do all the floors in my house - it was my first stop! Well, it was not a great experience. I left vowing never to come back and sent them a quick message on social media to let them know how disappointed I was. Their response to my experience was everything you would want it to be. It was genuine, concerned, empathetic and really wanting to help. Bill is such a nice human and he really turned around the entire experience for me. He offered help and advice on the questions I had in store despite me telling him I would not be purchasing for them. In the end, I ended up purchasing all my flooring from them and will continue to go there for all my flooring needs! The entire experience was something I wouldn’t trade. I’m so happy with my new floors and can’t recommend The Carpet Palace enough to anyone! Don’t hesitate, go in here and trust you are in good hands - you will get excellent quality, exceptional service and gorgeous floors!