The Carpet Palace

Carpet & Rug Retailers
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94%

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Reviews for The Carpet Palace

Average customer rating:
9.7 10 (32 reviews)

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Vic turpin in Toronto
Vic turpin in Toronto
1 review Brampton, ON
10/10

Carpet

The company *(George) came in and did a estimate and we set up a date.
foe the basement rug and tot room and step to be done.
the Boys came on the date and did the job , and I was very happy with the work and the when my wife got home she love it.

Thanks Guy from Carpet Place GREAT JOB

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Company Response

Hey Vic! Thanks for taking the time to write a review of your experience with us! The Beaulieu Canada Carpet you chose is super soft & comfortable and we're glad you love it. It was a pleasure working with you! Thanks again.

The Carpet Palace

Ted & Carol in Brampton
Ted & Carol in Brampton
1 review Brampton, ON
10/10

Replacement of hardwood flooring

First rate service provided by The Carpet Palace, Norval, ON!
We recently had The Carpet Palace remove older wall-to-wall carpeting, plus original 63 year old 1-3/4" wide oak hardwood strip flooring throughout our living room/dining room/main hall/side hall/stairs/landing and replace with new 1/2" plywood subfloor, topped with 5" wide x 1/2" thick hickory Canadian-made engineered hardwood flooring. Also replaced original baseboard with new current-profile baseboard plus shoe mould.
We opted to go with new replacement hardwood vs refinishing the original hardwood, as we wanted a strengthened, squeakless new floor with a current-looking wider board than the original narrow strip board. Also, we had heard from others that replacing with new hardwood is as cost-effective, sometimes more-so, than refinishing the original hardwood.
Our entire installation (removals/replacement) was completed proficiently and skillfully in less than two full days. The flooring crew was diligent, quiet-spoken, pleasant. They arrived at our home both days sharply at 7:30 a.m. and they finished up in good time both afternoons.
We chose The Carpet Palace for our project, for the most part, based on the immediate level of confidence and comfort we had on first meeting with Bill at their store/showroom and, soon after, having received his competitive written quotation. A level that easily exceeded our experience during prior visits to three other flooring stores in our area.
Bill proved excellent to work with all along the way. We found him to be likeable, knowledgeable, patient, accommodating, consistently responsive (quotation, email/phone communication, scheduling of work). George was also a pleasure to liaise with upon completion of the work.
In summary, our flooring project came off without a hitch. Excellent service and quality of materials/workmanship, installation started on schedule/completed on time. There were no surprises and no disappointments with the installation, no extra costs above and beyond the quotation.
We are delighted with our new hardwood floor and it is our sincere pleasure to offer our highest recommendation in favour of The Carpet Palace for similar work.

1 of 1 people found this review helpful.
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Company Response

Hi Ted & Carol!

First of all, we'd like to say thank you so much for allowing us to work with you on this hardwood flooring & stair project in your beautiful home. We're very happy that we were able to meet all of your expectations in regards to product & service quality and we think you made a great choice with the Mirage Canadian Engineered Hickory Hardwood. Please do let us know if we can be of any further help to you :)

Thanks again!

Bill
The Carpet Palace

Christy in Halton Hills
Christy in Halton Hills
1 review Halton Hills, ON
10/10

Hardwood Floor and Installation

I cannot say enough wonderful things about this company! From the selection to service to final installation, I've been thoroughly impressed with this company. George, Steve, and Bill have been terrific to work with, and I have been singing their praises to everyone since choosing our hardwood floors from Carpet Palace. They have high quality products and incomparable service. You will not be disappointed with this company!

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Company Response

Hi Christy,

Thank you for taking the time to write a review about your experience with us :) We're glad we could provide exactly what you expected. Thanks again for choosing The Carpet Palace as your flooring solution superstore. Talk soon!

The Carpet Palace

Mary in Halton Hills
Mary in Halton Hills
1 review Acton, ON
10/10

Carpet Runners

Long overdue review -

We had carpet runners installed on four staircases, and both the service and product were outstanding. You won't find better customer service anywhere else. I would recommend them to anyone and I would definitely go with them again in the future.

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Company Response

Hi Mary! Thanks for the review of our products and service :) It was our pleasure helping you out with the stair runner projects, hope to see you again! The Carpet Palace

Paula  in Halton Hills
Paula in Halton Hills
1 review Halton Hills, ON
10/10

Runner installation on split stairs

We purchased a runner for our stairs at carpet palace on including- to say that we are happy is an understatement. Walking into the store we were promptly greeted and attended to
We told the young man helping us what we were looking for, he was very knowledgable and was able to offer us several suggestions.
Long story short we are beyond happy, the installation crew were very professional and even cleaned up afterwards
Later in the evening the owner called us to ensure that we were happy- this is unheard of
We also purchased an awesome area rug for our living room
Thank you for the amazing service at a great price
We'll definitely be back!
Paula & Tony

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Company Response

Hi Paula! Thanks for the awesome review :) we're glad you're so happy with the way the runners and rug turned out in your home. We think they look awesome! See you soon! The Carpet Palace.

Donna from Brampton
Donna from Brampton
5 reviews Brampton, ON
10/10

Beautiful hardwood floor

The Carpet Palace
905-873-7955
3 Adamson S
Halton Hills
ON
L0P 1K0
CANADA

I went to several stores and finally settled on Carpet Palace. They instilled confidence from the minute I walked in the door. Bill was patient - when I changed my mind a couple of times before finally making a decision. They accommodated my schedule of when to do the work and the pricing was better than the other quotes I received. It would be great if their installers were friendlier but the work was done quickly and excellently. And I love my new hardwood floor.

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Company Response

Hi Donna,
Thanks for choosing The Carpet Palace for your hardwood flooring project :) The floors turned out beautifully. We're glad you're happy with the finished product!

The Carpet Palace

Jeff C in Georgetown
Jeff C in Georgetown
1 review Halton Hills, ON
10/10

Basement Carpet Installation

The Carpet Palace
905-873-7955
3 Adamson S
Halton Hills
ON
L0P 1K0
CANADA

We called 4 companies to get a quote on installing carpet in our basement and not only did they provide the best pricing, but they also scheduled it sooner and the crew completed the installation with professional craftsmanship. George (Carpet Palace Rep) was extremely helpful and ensured we were being taken care of. I will always support local businesses and Carpet Palace continued to provide me a reason to do so!

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Company Response

Hi Jeff! Thanks for the taking the time to let us know about your experience. Glad that we could help you with this project and that it all went well :)

The Carpet Palace

DebbeyF in Halton Hills
DebbeyF in Halton Hills
1 review Halton Hills, ON
10/10

Carpet installation

We called The Carpet Palace just before Christmas to inquire about a long overdue carpet replacement. We have used them in the past for tile and carpet and were very satisfied. We did not expect to get our job done until after Christmas but within 2 days of contacting them they had come to measure and had someone coming to install new carpet within 2 days! The new carpet looks and feels amazing and the service provided was outstanding! I highly recommend the Carpet Palace for any flooring needs!

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MomB from Georgetown
MomB from Georgetown
1 review Halton Hills, ON
10/10

Living room, Hall, family room, Kitchen, Powder room and stairs

We had old ceramic tiles in the kitchen, hall and powder room that needed removed. Carpet in the living/dining room, family room and stairs. We had laminate installed all over those rooms and it looks beautiful. They were on time and everything was done well and quickly. They moved the big furniture too. The installers worked hard and efficiently. Bill and George were very attentive, returned calls right away and made sure we were completely happy. They were all a pleasure to deal with

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Company Response

Thank you for the very kind words, it was truly a pleasure working with you! We are more than glad that we could make everything come together just the way you wanted it.

Kirk Manifold from Halton Hills
Kirk Manifold from Halton Hills
1 review Halton Hills, ON
10/10

Carpet

GREAT JOB! I had the living room, dining room and stairs re-carpeted. The carpet looks fantastic, the job was completed quickly and on time. There were no surprises and this is the second time I have done business with the Carpet Palace. I recommend the Carpet Palace and I will not hesitate to do business with them in the future. Thank You.

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Company Response

Hi Kirk! Thanks for the review… we are glad that we could make everything happen the way you envisioned it and that the carpet looks great. See you soon!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about The Carpet Palace

With over 21 years of experience, The Carpet Palace Flooring Superstore is here to help you with all of your home and business flooring sales & installation needs. Whether you choose hardwood, carpeting, laminate, ceramic tile, vinyl flooring or a quality area rug, let the experts at The Carpet Palace ...
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