The Carpet Palace was recommended to me by a friend. I was looking for a flooring company that could completely remove and reinstall new flooring for one of my rental apartments in Toronto.
Bill responded to my inquiry in a timely fashion and answered all my questions and provided very useful ideas and design recommendations. Bill's professionalism was the deciding factor in me awarding his company the contract.
The installation was done exactly on time as promised. The installers were clearly experts in their trade and the end result exceeded all my expectations. Bill personally went out of his way to deliver materials in advance for painting, checked up on the installers during the process and even asked them to fix some things to meet his high quality standards. I have no hesitation in recommending The Carpet Palace for all your flooring needs.

We had arranged to have the two bedrooms in our condo carpeted by Carpet Palace. Through no fault of the vendor, the date for our install had to be changed. They were very accommodating about this and despite having an earlier job run late, the two installers arrived at our condo ready to do the job at 4 pm on the rescheduled date. They worked without a break until almost 8 pm and did an amazing job. The quality of the carpet and the installation were excellent. This is not the first time we have used Carpet Palace, and will not be the last. Thank you George.

A++++++ don’t go anywhere else for your flooring. Exceptional customer service from Bill made the whole process stress free. The workmanship is outstanding. I love the new stairs and the colour match is amazing. Don’t waste your time shopping around. Choose Carpet Palace. I am a perfectionist and I couldn’t be happier!!! Thank you to your wonderful team for always welcoming me so warmly and for always answering my questions.

As always, Carpet Palace did an amazing job for us. They were always helpful and accommodating throughout the whole process. The gentlemen doing the installation did fabulous work and we are beyond thrilled with our new floors.

They replaced my moms carpet in her bedroom in her retirement home. Efficient and quick. Moved and replaced all furniture and even put on her bed skirt and mattress pad back on when putting the bed back together. She was extremely pleased with the work done Looks excellent!!

We went to Carpet Palace looking for flooring for our basement and den. The store is large with a great selection and hundreds of samples on display. The staff are very friendly. Bill took care of measuring, quoting and coordinating the entire process. He was great to deal with. The installers were very professional, efficient and friendly! Will definitely be going back for my next flooring project. Thank-you Carpet Palace.

Excellent from beginning to end. Quality product and installation. Staff very professional, helpful and friendly. I highly recommend Carpet Palace.

excellent work, professional installers delivered as promised, the floor looks great. Price was good and no tax

From the moment I walked in to the Carpet Palace I knew I would be purchasing my carpet with this company. Bill was eager to help and answered all our questions. The install was delayed due to Covid but I was made aware of the delay well in advance. We were able to reschedule and the install went better than anticipated. The installer and his helper were on time and very professional. There was no wall or baseboard damage. A big plus. We also purchased an area rug which was delivered with the carpet. Bill went out of his to make sure the carpet was delivered and when he was told they forgot the underpad he brought it to our home. That is customer service. I would highly recommend this company a great google find. Tks again

I had been following The Carpet Palace on social media for quite some time, so when it was time to re-do all the floors in my house - it was my first stop! Well, it was not a great experience. I left vowing never to come back and sent them a quick message on social media to let them know how disappointed I was. Their response to my experience was everything you would want it to be. It was genuine, concerned, empathetic and really wanting to help. Bill is such a nice human and he really turned around the entire experience for me. He offered help and advice on the questions I had in store despite me telling him I would not be purchasing for them. In the end, I ended up purchasing all my flooring from them and will continue to go there for all my flooring needs! The entire experience was something I wouldn’t trade. I’m so happy with my new floors and can’t recommend The Carpet Palace enough to anyone! Don’t hesitate, go in here and trust you are in good hands - you will get excellent quality, exceptional service and gorgeous floors!