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Carleton Refrigeration Heating & Air Conditioning Ltd
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97%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
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How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Carleton Refrigeration Heating & Air Conditioning Ltd

Average customer rating:
9.7 10 (364 reviews)

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Private User
Private User
Private User reviews Carleton Place, ON
10/10

Service

Service Technician Part had previously provided a cost estimate.
Appointment was made at my convenience.
Service was conducted on time at the estimated price
He was very professional and explained the service details

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wayne pifer in
wayne pifer in
1 review , ON
10/10

furnace & HVR cleaning

Great communication at head office; the tech phoned me saying he would be 10 minutes late and when finished explained everything he did and suggestions as to regular maintenance. Very pleased with James.

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William Johnston from Beckwith
William Johnston from Beckwith
3 reviews Carleton Place, ON
10/10

Annual Service for Heat Pump Heating/AC/Hot Water System

Shane and an trainee arrived promptly, donned that bootees and got to work efficiently. They were both cheerful and courteous at all times. Shane briefed me on what they were doing and answered my questions competently. This was another happy episode in the long and highly satisfactory relationship we have had with this firm since they installed our Water Furnace Heat Pump system about nine years ago.

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Private User
Private User
Private User reviews Carleton Place, ON
10/10

Service

The service rep was professional and knowledgeable. He arrived on time and complete the service in a timely manner. The invoice came in as quoted. With the Gold Service old parts were replaced without charge to me. We will continue using Carleton Refrigeration Heating & Air to service our furnace with the Gold package in the future.

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Company Response

Thank you for this great review regarding your recent experience with our service team. We greatly appreciate your support, and look forward to providing service again when required.

Marian S in Carleton Place
Marian S in Carleton Place
1 review Carleton Place, ON
10/10

Service

James P performed the cleaning and inspection of our gas furnace and did an excellent job! We were in the very cold period last week and found the house a little colder than usual. We called and asked if he could return and ensure that everything was working accordingly. He came and checked the heat levels and made sure that all was running according to specs. He recommended that we turn off the HRV (especially during the extreme cold weather) as our humidity was in the correct range for comfort. We turned it off and have been comfortable ever since. We are so grateful to him and Carleton Refrigeration! Thank you again James!

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Company Response

Thank you for taking the time to write this review regarding your recent experience with James our service technician. We are thankful for your support.

Mueller-Neuhaus
Mueller-Neuhaus
3 reviews Ottawa, ON
10/10

Furnace Service

The job was a routine furnace inspection and maintenance. The technicians were courteous and efficient. Life has many small jobs, so reliably good service in small jobs makes life easier. Recommended.

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Company Response

Thank you for this great review regarding your experience with our service team. We are thankful for your support, and greatly appreciate the referrals.

Tom Kehoe in Ottawa
Tom Kehoe in Ottawa
1 review Carleton Place, ON
10/10

Furnace and fireplace cleaning and inspections

Again very professional service. knowledgeable staff that can answer my questions. The service man called and was actually a little early for the appointment which was great. Very satisfied again

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Company Response

Thank you for this great review regarding your experience with our service team. We are extremely thankful for your continued support.

Nicole in Carleton Place
Nicole in Carleton Place
1 review Carleton Place, ON
10/10

Furnace service

This is my second year using Carleton Refrigeratio Heating & Air and was amazed ar the attention to detailby Pat. He took is time and made sure that everything was working to his satisfaction. I have complete confidence in his workmanship. I was able to ask any question and it was his pleasure to explain in detail.
I would recommend Carleton to all my friends.

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Company Response

Thank you for this great review regarding your experience with our service team. We are thankful for your support, and greatly appreciate the referrals.

M. in Ottawa
M. in Ottawa
1 review Ottawa, ON
10/10

Furnace r

We had issues with our furnace. Carleton was very prompt in providing service. They gave us a number of options to choose from. They included us in every step of the consultation and had us look and explain what each would entail. They were very thorough in all aspects of the job. They arrived on time and were very clean with their work space. All of their employees have been great to work with. Very professional! Would completely recommend Carleton for their expertise and service!

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Company Response

Thank you for this great review regarding your experience with our Comfort Advisor and Install Team. We are thankful that you chose our company and greatly appreciate the referrals.

Deborah Brown from Smiths Falls
Deborah Brown from Smiths Falls
2 reviews Smiths Falls, ON
10/10

Furnace repair

When our furnace (under warranty) broke down we called Carleton Refridgeration and they sent Troy M. to diagnose the problem. The service was prompt and friendly. The part for the furnace had to be ordered, so it took a couple of days to get it fixed. Thanks to everyone at Carleton for your help.

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Company Response

Thank you for this great review regarding your experience with Troy and our service team. We are thankful that you chose our company.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Carleton Refrigeration Heating & Air Conditioning Ltd

Carleton Refrigeration, Heating and Air Conditioning Ltd.

"Your Comfort Specialists"

Our team of award winning professionals provide quality installation and service of Furnaces, Central Air Conditioning, Ductless Splits, Heat Pumps, Geothermal Systems, Water Heaters, Boilers, and Heat Recovery Ventilators (HRV).

Serving West Ottawa and the Ottawa Valley for 45 Years. A+ Member of BBB www.carletonrefrigeration.com

CATEGORIES
Heating & Air Conditioning and Duct Cleaning
SERVICES
Convenient Financing or Rent To Own Plans available.
BRANDS
York, Tempstar, Waterfurnace, Napoleon, VanEE, Sanuvox, Honeywell, Giant
WEBSITE
http://carletonrefrigeration.com/
YEAR ESTABLISHED
1973
PAYMENT METHOD
Cash, Cheque, Visa, MasterCard
LICENSES
TSSA Licensed Contractor
MEMBERSHIPS
HRAI
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.