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Carleton Refrigeration Heating & Air Conditioning Ltd
Star Score
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97%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Carleton Refrigeration Heating & Air Conditioning Ltd

Average customer rating:
9.7 10 (367 reviews)

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New Furnace Review in Carleton Place
New Furnace Review in Carleton Place
1 review Carleton Place, ON
10/10

Installation of New Furnace and Central Air Condition

We highly recommend this company. They have a skilled and professional team and did a great job with our installation. They were also great for following up with us while we got the bug out of our new furnace.

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Company Response

Thank you for taking the time to write this review regarding your recent experience with our team. We greatly appreciate your business.

Randy LaHaise in Carleton Place
Randy LaHaise in Carleton Place
2 reviews Carleton Place, ON
10/10

Furnace cleaning and inspection

The technicians are always friendly and professional. Always leave area cleaner than when they arrive. Explain well all work that was performed, and ensure you are happy before they leave.

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Company Response

Thank you for taking the time to write this review regarding your recent experience with our service technicians. We greatly appreciate your business and support.

Private User
Private User
Private User reviews Ottawa, ON
10/10

Check heat pump issue.

We felt heat pump not working properly. Mike was awesome, he checked everything and explained on how the pump works at certain temperatures. Would absolutely recommend Mike and the Company to everyone. Thanks again Mike.

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Company Response

Thank you for taking the time to write this review regarding your recent experience with Mike our service technician. We greatly appreciate your business and support.

Private User
Private User
Private User reviews Carleton Place, ON
10/10

Service

Service Technician Part had previously provided a cost estimate.
Appointment was made at my convenience.
Service was conducted on time at the estimated price
He was very professional and explained the service details

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Company Response

Thank you for taking the time to write this review regarding your recent experience with our Service Department. We greatly appreciate your business and support.

wayne pifer in
wayne pifer in
1 review , ON
10/10

furnace & HVR cleaning

Great communication at head office; the tech phoned me saying he would be 10 minutes late and when finished explained everything he did and suggestions as to regular maintenance. Very pleased with James.

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Company Response

Thank you for taking the time to write this review regarding your recent experience with James our Service Technician. We greatly appreciate your business and support.

William Johnston from Beckwith
William Johnston from Beckwith
3 reviews Carleton Place, ON
10/10

Annual Service for Heat Pump Heating/AC/Hot Water System

Shane and an trainee arrived promptly, donned that bootees and got to work efficiently. They were both cheerful and courteous at all times. Shane briefed me on what they were doing and answered my questions competently. This was another happy episode in the long and highly satisfactory relationship we have had with this firm since they installed our Water Furnace Heat Pump system about nine years ago.

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Company Response

Thank you for taking the time to write this review regarding your recent experience with our service technicians. We greatly appreciate your business and continued support.

Private User
Private User
Private User reviews Carleton Place, ON
10/10

Service

The service rep was professional and knowledgeable. He arrived on time and complete the service in a timely manner. The invoice came in as quoted. With the Gold Service old parts were replaced without charge to me. We will continue using Carleton Refrigeration Heating & Air to service our furnace with the Gold package in the future.

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Company Response

Thank you for this great review regarding your recent experience with our service team. We greatly appreciate your support, and look forward to providing service again when required.

Marian S in Carleton Place
Marian S in Carleton Place
1 review Carleton Place, ON
10/10

Service

James P performed the cleaning and inspection of our gas furnace and did an excellent job! We were in the very cold period last week and found the house a little colder than usual. We called and asked if he could return and ensure that everything was working accordingly. He came and checked the heat levels and made sure that all was running according to specs. He recommended that we turn off the HRV (especially during the extreme cold weather) as our humidity was in the correct range for comfort. We turned it off and have been comfortable ever since. We are so grateful to him and Carleton Refrigeration! Thank you again James!

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Company Response

Thank you for taking the time to write this review regarding your recent experience with James our service technician. We are thankful for your support.

Mueller-Neuhaus
Mueller-Neuhaus
3 reviews Ottawa, ON
10/10

Furnace Service

The job was a routine furnace inspection and maintenance. The technicians were courteous and efficient. Life has many small jobs, so reliably good service in small jobs makes life easier. Recommended.

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Company Response

Thank you for this great review regarding your experience with our service team. We are thankful for your support, and greatly appreciate the referrals.

Tom Kehoe in Ottawa
Tom Kehoe in Ottawa
1 review Carleton Place, ON
10/10

Furnace and fireplace cleaning and inspections

Again very professional service. knowledgeable staff that can answer my questions. The service man called and was actually a little early for the appointment which was great. Very satisfied again

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Company Response

Thank you for this great review regarding your experience with our service team. We are extremely thankful for your continued support.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Carleton Refrigeration Heating & Air Conditioning Ltd

Carleton Refrigeration, Heating and Air Conditioning Ltd.

"Your Comfort Specialists"

Our team of award winning professionals provide quality installation and service of Furnaces, Central Air Conditioning, Ductless Splits, Heat Pumps, Geothermal Systems, Water Heaters, Boilers, and Heat Recovery Ventilators (HRV).

Serving West Ottawa and the Ottawa Valley for 45 Years. A+ Member of BBB www.carletonrefrigeration.com

CATEGORIES
Heating & Air Conditioning and Duct Cleaning
SERVICES
Convenient Financing or Rent To Own Plans available.
BRANDS
York, Tempstar, Waterfurnace, Napoleon, VanEE, Sanuvox, Honeywell, Giant
WEBSITE
http://carletonrefrigeration.com/
YEAR ESTABLISHED
1973
PAYMENT METHOD
Cash, Cheque, Visa, MasterCard
LICENSES
TSSA Licensed Contractor
MEMBERSHIPS
HRAI
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.