HomeStars  >  Heating & Air Conditioning in Carleton Place  >  Carleton Refrigeration Heating & Air Conditioning Ltd
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96%

This is the average rating based on homeowner reviews.
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How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Carleton Refrigeration Heating & Air Conditioning Ltd

Average customer rating:
9.7 10 (333 reviews)

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MISSISSIPPI LAKE VIP3 in Ottawa
MISSISSIPPI LAKE VIP3 in Ottawa
1 review Arnprior, ON
10/10

FURNACE INSPECTION AND CLEANING

CALLED TO HAVE FURNACE LOOKED AT. AFTER CLEANING, THE FURNACE HAS NOT WORKED BETTER. STAFF WERE VERY PERSONAL AND PROFESSIONAL IN THEIR WORK. EVEN WORE FOOT COVERINGS SO NOT TO DIRTY THE AREA. THANKS FOR THE QUICK SERVICE.

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KP in Maberly
KP in Maberly
1 review Maberly, ON
10/10

Duct Cleaning

I happened to win duct cleaning from a draw held at the Carleton Place Home Show in April 2018.

I was extremely happy with the professionalism and friendliness of the staff, and the ducts were cleaned properly.

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Jojo in Carleton Place
Jojo in Carleton Place
1 review Carleton Place, ON
10/10

Maintenance on air conditioning

Pat provided an excellent service. He was very courteous and professional. We have been gold members with Carleton Refrigeration and Air Conditioning for 10 years and never submitted a complaint against the company

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Alice in Kanata
Alice in Kanata
1 review Ottawa, ON
10/10

Funace cleaning and inspection

We have dealt with Carleton Refrigeration over the last ten years or so, and have always been completely satisfied. From the kind and courteous front line staff answering calls, to the qualified technicians who are sent to inspect our furnace and air conditioning, these people are the best we have dealt with for this type of service. Quality assurance seems to be very important to this company, and this is reflected in the workmanship and competency of all the staff. We have recommended Carleton Refrigeration to a friend last winter who purchased a new furnace. She was very satisfied as well.

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RAL in Carleton Place
RAL in Carleton Place
1 review Carleton Place, ON
10/10

Furnace repair

Had to call after hours as our furnace stopped working. Quick response and the technician explained everything. Got the furnace working for the night and came back the next day with the proper part to fix it permanently. Highly recommend them.

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TBimson in Ottawa
TBimson in Ottawa
1 review Ottawa, ON
10/10

HVAC and Water Heater

When it was time to replace my furnace, AC and hot water heater Carleton had consistently good reviews on Homestars and Google, so I gave them a try. The reputation is well deserved. Chris was a salesman I could talk to; the installers were professional, thorough, and tidy, and the back office folks gave value added service too -- Lindsey completed both my warranty paperwork and rebate application, saving me considerable hassle. Installation was problem free and the operation of the new equipment was explained well. They also sold me a 10 year labour warranty (on top of the 10 year manufacturer's warranty) at a very competitive price, giving peace of mind. If you are in the market for home comfort, you would do well to give them a try.

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Company Response

Thank you for taking the time to write this great review regarding your experience with Chris, Lindsey, and our install team. We are very thankful that you chose our company, and excited to hear that we have met all your expectations.

Timothy from Carleton Place
Timothy from Carleton Place
2 reviews Carleton Place, ON
10/10

Service

Annual maintenance on fireplace, furnace and tankless water heater. All done quickly and efficiently and services technician, Adam, kept me appraised of progress and status of equipment. Very please with company and company representative.

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Company Response

Thank you for taking the time to write this review. We appreciate that you chose our team and look forward to continuing to provide service maintaining your equipment.

Ron Williamson
Ron Williamson
2 reviews , ON
10/10

Annual Furnace/HRV inspection/maintenance

We have been very impressed by both the customer relations and the technical expertise offered by Carleton Refrigeration over the past 5 years.
Today we were visited by a relatively new (to the company) Service Technician, Adam, who set even higher service standards.
He demonstrated absolutely first-rate technical as well as interpersonal skills. Adam fully explained what procedures he was following and why.
He also made thoughtful recommendations. We would highly recommend Adam to both his employers and other potential clients.

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Company Response

Our team appreciates your continued support, and are truly grateful for your recommendation.

Diane in Ottawa
Diane in Ottawa
1 review Ottawa, ON
8/10

Duct abd dryer vent cleaning

They arrived on time and were very friendly, pleasant and knowledgeable. They answered all our questions as new home owners.

The only complaint is that I had to ask them to clean up after themselves.

I also didn't receive my before and after pictures.

Otherwise they are very good!

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Company Response

Thank you for taking the time to write this review. We appreciate that you chose our team. I believe that our Service Manager has been in contact with you.

Mitchell in Ottawa
Mitchell in Ottawa
1 review Ottawa, ON
10/10

Propane Furnace Conversion

Carleton Refridgeration was a great choice to replace my old furnace. They were timely and professional. They carefully explained each step of the process and did excellent work. I love the new furnace. Thanks!

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Company Response

Thank you for taking the time to write this review. Our team appreciates that you chose us for the replacement of your furnace, and are happy to hear that we exceeded your expectations.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Carleton Refrigeration Heating & Air Conditioning Ltd

Carleton Refrigeration, Heating and Air Conditioning Ltd.

"Your Comfort Specialists"

Our team of award winning professionals provide quality installation and service of Furnaces, Central Air Conditioning, Ductless Splits, Heat Pumps, Geothermal Systems, Water Heaters, Boilers, and Heat Recovery Ventilators (HRV).

Serving West Ottawa and the Ottawa Valley for 42 Years. A+ Member of BBB www.carletonrefrigeration.com

CATEGORIES
Heating & Air Conditioning and Duct Cleaning
SERVICES
Convenient Financing or Rent To Own Plans available.
BRANDS
York, Tempstar, Waterfurnace, Napoleon, VanEE, Sanuvox, Honeywell, Giant
WEBSITE
http://carletonrefrigeration.com/
YEAR ESTABLISHED
1973
PAYMENT METHOD
Cash, Cheque, Visa, MasterCard
LICENSES
TSSA Licensed Contractor
MEMBERSHIPS
HRAI
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.