Reliance Superior Heating & Air Conditioning

One of my renal properties had a no heat emergency. Reliance Superior was quick to respond to the emergency situation. My salesman Gavin arrived promptly to my property and rented me the furnace. I was impressed with the knowledge and information Gavin gave me and he way he helped me to pick the right product for the home. Reliance Superior supplied my tenant with heaters until they could arrive the following day to do the install, I would recommend Reliance Superior to anyone.

I would like to pass on this letter of thanks to the people at Reliance Superior Heating and Air Conditioning. When my parents decided to upgrade their furnace, I was happy I chose this company for the sales and installation, apart from all of the other local competitors.

Right from the start the helpful and friendly service we received from Gerry the salesman made for a positive first impression; and a pleasant sales experience, I also might add. His knowledge and experience made the selection process easier. Always keeping their needs and limited budget in mind, he was still able to provide a quality name brand furnance to complete the installation.

My parents are well over their 80's and with the scheduled time of the installation being winter, both were serious concerns, regarding how they would fare or even be able to stay warm and be comfortable during this installation. As promised, the job took 4 to 5 hours with the house only losing 3 degrees Celsius.
Not bad at all, in my opinion.

Additionally, myself having a mechanical background, I was thoroughly satisfied with the quality of the workmanship, especially the neatness of the sheet metal work and the way they tied in the new to the old duct work.

After drilling the holes through the cement wall for the inlet and exhaust lines, I truly appreciated the thorough manner of the cleanup the installers performed, including the removal of the old furnace and corresponding debris. That was one less headache for me and my parents to look after.

They also took the time to explain the function, easy maintenance and operation of the new furnace. Despite their age, both my parents are still very sharp, although not up to date on the new technology available, so I appreciated the extra time it took for the technicians to answer all their questions. They also made sure that my parents were comfortable and confident in using and regulating their new furnace, before departing. Additionally, a contact number was left, if more issues arose.

Its been operating trouble free since the installation and probably will continue that way for many years to come.

My many thanks and hats off to you and the folks at Superior Heating and A/C for a job well done throughout the whole installation process. I will not hesitate to recommend your company and its services to any friend, person or family member. Take care.

I was very happy with both the pre-process of determining what units work for my home as well as the install. The installers were very tidy and took the time to review the new thermostat and everything that was done in the process. I would highly recommend Reliance Superior to family and friends.

I have no hesitation in recommending your company for the excellent service and professional installlation of my furnace and air conditoner. Your staff are truly amazing from first contact with Gerry Hanson (sales rep) advisor to the young men who installed the units, both were very courteus and knew their craft. A very pleasant experience from begining to end. Thank you so much.

Last November, we had the opportunity to do business with Reliance Superior Heating and Air Conditioning, and we enjoyed doing business with them. We never felt pressured by sales tactics and appreciated the knowledge of their staff in their products. The sale representative Gavin, combined professionalism, honesty and a down to earth personality when he advised us that the furnace that we wanted to purchase was too big for our current house. As our previous furnace was no longer working and we needed a new furnace as soon as possible as it was getting cold outside, Reliance Superior Heating and Air Conditioning went the extra mile by ensuring we stayed warm through the winter while minimizing any stress involved. Their office ensured we had quick service that was convenient with our schedules. They were punctual, and reliable never leaving the customer guessing.

We had furnace and tankless water heater installed in our home, First off we would like to say how easy the process was in dealing with Gavin and the installation crew.
Gavin was very knowledgeable about the products and advised us on what we needed for our home. The installers were excellent as well as there was no mess after the install and they went above and beyond in making the install process a great experience. Would have no problem recommending them to any of our family or friends. Great Job!

Firstly, what sold me on choosing Superior was Gerry's presentation & expertise on what Superior had to offer. I had three other quotes which were comparable in price but it was the
no pressure salesmanship that was very important to me. So as they say go I went with my intuition and haven't regretted that decision since.

I've been very pleased with the product recommended, the installation, the subsequent maintenance service and most of all comfort the Furnace & AC have provide during both summer & winter
months. As a result, I have recommend your Co to several of my acquaintance who were in need of a furnace upgrade/replacement suggesting they contact Gerry for an estimate/information etc.
To that end, I am aware of six successful references and to my knowledge they are all satisfied customers, like myself.

Side bar - on days like today I'm not as concerned about the furnace running frequently as there has also been a significant reduction in my utility (gas) bills.

Thank you for your service and I intend to continue promoting your product/service/business.

Satisfied Customer
Tony Sklar

Just a quick comment on the excellent customer service we received from your sales person Gerry. He was very accomodating, and knowledgable. I appreciated his no pressure, but professional attitude. He thoroughly explained all furnace options and then proceeded with payment options. I literally had very little questions as he covered it all and put it in writing. He came back a second time for a meeting with my husband and once again exceeded our expectations. He made the decision making for our new furnace quite easy and we felt we got exactly what we needed. Kudos to Gerry for such hands on customer care!