An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.
I would like to pass on this letter of thanks to the people at Reliance Superior Heating and Air Conditioning. When my parents decided to upgrade their furnace, I was happy I chose this company for the sales and installation, apart from all of the other local competitors. Right from the start the helpful and friendly service we received from Gerry the salesman made for a positive first impression; and a pleasant sales experience, I also might add. His knowledge and experience made the selection process easier. Always keeping their needs and limited budget in mind, he was still able to provide a quality name brand furnance to complete the installation. My parents are well over their 80's and with the scheduled time of the installation being winter, both were serious concerns, regarding how they would fare or even be able to stay warm and be comfortable during this installation. As promised, the job took 4 to 5 hours with the house only losing 3 degrees Celsius. Not bad at all, in my opinion. Additionally, myself having a mechanical background, I was thoroughly satisfied with the quality of the workmanship, especially the neatness of the sheet metal work and the way they tied in the new to the old duct work. After drilling the holes through the cement wall for the inlet and exhaust lines, I truly appreciated the thorough manner of the cleanup the installers performed, including the removal of the old furnace and corresponding debris. That was one less headache for me and my parents to look after. They also took the time to explain the function, easy maintenance and operation of the new furnace. Despite their age, both my parents are still very sharp, although not up to date on the new technology available, so I appreciated the extra time it took for the technicians to answer all their questions. They also made sure that my parents were comfortable and confident in using and regulating their new furnace, before departing. Additionally, a contact number was left, if more issues arose. Its been operating trouble free since the installation and probably will continue that way for many years to come. My many thanks and hats off to you and the folks at Superior Heating and A/C for a job well done throughout the whole installation process. I will not hesitate to recommend your company and its services to any friend, person or family member. Take care.
- Approximate cost of services:
- $5,500.00
- Company Response
What a great story. Thank you for your review. It was our pleasure to look after your parents, and I'm very pleased to hear that we exceeded your expectations. I will pass this review along to both Gerry, and the installation team that put the furnace in.