Reliance Superior Heating & Air Conditioning

We had the annual service check done on our air conditioner. Marquis Petit was the serviceman. He did a great job. He even cleaned the back of the unit which hadn't been cleaned by previous servicemen. It's a very tight area to get to but he managed to clean the whole unit. Thanks Marguis!

Our summer has certainly gotten much better now that our A/C is working!

We've been very pleased with our new system. My wife actually looks up and smiles every time she hears it kick in.

We are very happy with the service we received from Jon. We had installed a new thermostat during the winter; the furnace worked fine, but the air conditioner would not turn on. Jon determined the problem was caused by faulty old wiring in our house, and he was able to devise a solution that did not involve installing new wiring. We were very pleased with Jon's knowledge, efficiency, and pleasant manner, and we felt the cost of the service call was reasonable.

Hello,

This is an email response to superior service we had with your salesperson, Gavin Stone.

His excellence in providing great service and information and timely process was very impressive.

Considering we had the July long weekend in the middle, our family was very happy to have our furnace/AC installed within 8 days.

Gavin is one of those young people who work hard! Sometimes these days, those young people are hard to find.

My husband and I were very pleased with his knowledge of everything we asked, his accommodation of timelines and finally his genuineness in his approach.
Thank you again Gavin.

We would just like to add, the installation was outstanding!

I can't remember the names of the two installers, the three electricians and the final AC inspector, but WOW!

it went so smoothly, they were terrific young people and like my neighbour who highly recommended your company, we will do the same and will only use your services.

Thank you again for providing class A++ service and product

Kathy and Craig Downs

Our old furnace gave up on us on a weekend, in the middle of a very cold weather spell. We contacted Reliance Superior Heating & Air Conditioning on Sunday morning and we had a representative visit with us later that day. We had the pleasure of working with Gerry. From the beginning, we were impressed with his professionalism, transparency, knowledge and willingness to interrupt his weekend to serve our needs. He did a thorough assessment of our property and needs, provided recommendations and was very patient in explaining the different payment and equipment/technology options they had available for us. We had the installation scheduled for the next morning. The installation crew was also very competent and considerate. We had a great experience with Gerry and the entire Reliance Superior Heating & Air Conditioning team. We will definitely recommend them to anyone who is looking to replace their furnace or air conditioner.
A & P Thompson

From start to finish reliance superior did an excellent job. The sales person Gavin was very easy to communicate with and very accommodating. We felt no pressure with our decision to move forward with the installation of our new furnace. The installation process was done professionally and in the time stated it would take. We greatly appreciated when Gavin followed up after the install to make sure we were happy with the finished product. In all, reliance did a great job and we are very happy with how things turned out.

We had our entire furnace and HRV system done by Reliance Superior for a renovation of our house, which was over 100 years old and needed a great deal of upgrading.

Everyone from Reliance Superior that we worked with (sales adviser site manager, delivery crew, ductwork technician, gas technician, and their contract electricians) was very friendly, experienced, skilled, and prompt on their work. Compared to options that we were offered by other heating companies, the grade of furnace unit offered by Superior was higher, but the price was more reasonable.

All in all, our experience with Reliance Superior has been great, and we'll be happy to go back to them for annual checkups and other things that we may need for the house down the road.

Highly recommended!

Hi Gavin!!

Just a short note to thank you (and your company) for the great service we have experienced. From the time (just before Christmas) when our old furnace started making strange noises, we figured there was only one company to go with...the same one that had been giving great service for the past twenty years. My expectations were exceeded!!

The people who handled our first emergency call (on a Sunday morning!) were very friendly and couldn’t have been more helpful. The tech who came out was promptly on time, figured out the problem in no time, and did a great job of giving us advice and all our options.

Meeting with you was a pleasure. It seemed that you genuinely had our best interests at heart, and we are very happy with the deal you put together! I know that if we have any trouble in the future, you will be very quick to find a resolution!

Finally, the crew that came to install the new furnace did a great job. Very friendly, had the heat back on in no time, explained everything and made sure we understood how to work everything, including that new-fangled thermostat! Once they were done, the place was spotless!

The only issue we are having is that the house seems to be too dry now. As per our discussion on the phone the other day, we will soon make arrangements to have a humidifier installed, and get the ducts cleaned.

20 years of experience with Superior has shown us that we have been dealing with a company based on customer service. From our point of view, it’s nice to see that the attitude is still the same!! We would (and have) highly recommend you guys to anybody!!

Greg and Marianne

They installed a new hotwater heater on time and with no mess. We had a really tight space to work with, but they managed to get it in. Simple, quick and effortless from my end. Can't ask for more.

Dear Gerry,

I want to thank you for the personal attention you provided to me when I recently had the Tank Less
Water Heater, Furnace and Air Conditioning Systems installed.
You provided me with the details on the equipment and the work that the service personnel would
perform.
They were very polite and they were very concerned about my property and took care while working
on the installations.
I have recommended you and Reliance Superior to other people in our Condominium complex. They
will contact you when they are in a position to replace their present equipment.
Yours Truly
Ed