Reliance Superior Heating & Air Conditioning

I encountered problems with equipment and phoned the call centre, however they did not help or improve the situation. Thankfully I got in touch with the local service manager, Jaroslaw Klimek and he was able to take time out of his schedule and personally come down to resolve the issue. I highly recommend this company to anyone.

Very happy with Robert who came out to install a new gas hot water tank. He came early the next day to replace our old tank that had flooded the basement the night before. Reliance Superior will come out in the evening as they have 24 hour service.
Very quick and professional service. Other products services and follow up discussed knowledgeably. Thank you!

Not happy with reliance superior and his service are sucks. I have to wait more than five days to fix a small job for 2.50 minutes is Ridiculous and this is my first and last service will be with reliance superior

Furnace had a catastrophic failure 10 months after installation, 2 weeks with no heat, 10 phone calls and a very irritated customer that is tired of explaining the issue to a call center 2000 km away and not getting follow up from local service department.

I would like to express my disappointment with the service of Reliance Superior. I got my ac and furnace installed in August and I am still waiting on a subpanel to be installed. I have called 4-5x expressing my concern and frustration and not only has this issue not been resolved but no one has even had the decency to provide me with a courtesy call to let me know when this subpanel is going to be installed. The bill for a subpanel was almost $500 and I don't even have it yet. I was in the phone with them again this afternoon and was told I would be receiving a call from a service technician, 2 hours later still no phone call. i have never received this kind of service anyone and I am so annoyed and irritated with the way they are handling this situation. I'm regreting the decision I made to hire them. Please be aware...

Robert from Reliance Superior did a great job fixing my hot water tank issue. He was on-time, professional and knowledgeable. He made sure everything was working before leaving and provided a number to contact if any issues.

Our furnace and hot water tank was expertly replaced by Jaroslaw Klimek in 2011 and we called to have a check up of the furnace and have our ducts cleaned. Since we live 5 miles north of Beausejour ( a small town in the province of Manitoba about 30 minutes away from Winnipeg ) we called Reliance Superior. Initially, the gal on the phone said no problem and told us Reliance would be there the next day early morning, so we made sure we were going to be home. Then later we received a call from a different person (left a message) stating the quoted prices were incorrect and that the service call would cost more. Confused, we called the next morning and another different gal told us they could not come as scheduled because we had not agreed to the different quote (we got the message too late to respond). We then sorted out a new price based on the original quote. So we stayed home again the next day and Daniel from Reliance came. He called 1st which is good, since we live out of Winnipeg (some people do!) and again just before arriving. Daniel was excellent, polite and did the job efficiently explaining to us everything he did. He mentioned Reliance will not clean ducts anymore which is too bad as we believe he did an excellent job.

Everytime I call I was directed to call center and they seems uneducated about the questions.. Customer service is not well provided for existing client. Once the unit is installed they never ask for your reviews or comments.

Our water heater died on Sunday, July 26th, 2015. My first contact was with the salewsman Al Haufek. A very pleasant gentleman who signed us up for a rental tank. Tom Booth. the technician arrived & with his budy, installed the heater. They were very efficient & frriendly. I highly recommend this company..