Erik from Beausejour

Our furnace and hot water tank was expertly replaced by Jaroslaw Klimek in 2011 and we called to have a check up of the furnace and have our ducts cleaned. Since we live 5 miles north of Beausejour ( a small town in the province of Manitoba about 30 minutes away from Winnipeg ) we called Reliance Superior. Initially, the gal on the phone said no problem and told us Reliance would be there the next day early morning, so we made sure we were going to be home. Then later we received a call from a different person (left a message) stating the quoted prices were incorrect and that the service call would cost more. Confused, we called the next morning and another different gal told us they could not come as scheduled because we had not agreed to the different quote (we got the message too late to respond). We then sorted out a new price based on the original quote. So we stayed home again the next day and Daniel from Reliance came. He called 1st which is good, since we live out of Winnipeg (some people do!) and again just before arriving. Daniel was excellent, polite and did the job efficiently explaining to us everything he did. He mentioned Reliance will not clean ducts anymore which is too bad as we believe he did an excellent job.