We chose Reliance Superior to replace/install our furnace.
A few months later we noticed that our thermostat was not working properly. Changed the batteries, but still could not properly maintain a temperature in the house. Purchased another thermostat and realised that we could not update it cause the third wire was never fed up.
Contacted Reliance and scheduled an appointment to see what could be done. Technician called to say they were on their way and ask for a few details. A few minutes they called back to say that they probably would not be able to complete the work and an electrician would need to be called. If I still wanted him to come, it would be $99 for the service call, plus whatever charge for the electrician. I canceled the appointment. Pretty frustrating considering the appointment had been made a few days prior, and they tell me this when they were supposed to be on their way.
Called another company. Found out that rather than running the third wire to update the thermostat, Reliance had installed a toggle switch at the furnace. Making it impossible to update our thermostat. Laziness? Set up for future business? Cost us another $150 to have it fixed.
- Company Response
I’m sorry for any frustration you may have experienced.