We had carpet in our entire apartment which we wanted replaced as soon as possible. I contacted D&J regarding getting a second quote for a flooring I had seen somewhere else. I did not tell them I already had a price per square foot. Their price came in $1 cheaper than the other supplier. As a result I went into their location to speak to them. Both Ryan's (there are two) were wonderful, both friendly and helpful. In the end I picked a different flooring than I originally requested the quote for. I was thrilled with how patient and accommodating D & J flooring was.
The only part which I felt could have been better was regarding baseboards. I did not just want the flat plain baseboards that they would put in. Also their cost for baseboards was based on total linear feet of the entire apartment. We have extensive amounts of floorboard heaters (one along every room wall) so essentially we would be charged even for feet which no baseboard was to be installed. I decided to see what it would cost if I provided my own baseboards and just had them install it, the price was ridiculous, still very high for something so simple. In the end I am ending up doing it myself
Other than that issue I have been thrilled by the customer service, selection and quality of materials.