Ben's Appliances

Appliance Repair
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98%

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Reviews for Ben's Appliances

Average customer rating:
9.8 10 (108 reviews)

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Frigidaire in Surrey
Frigidaire in Surrey
1 review Surrey, BC
10/10

Satisfaction

This company and staff will renew your faith that great customer service is not yet dead. They did what they said they would do, when they would, almost to the minute. Friendly, well spoken and very knowledgeable about their products and services. The delivery men do what other stores will not do to help and accommodate the customer.
They go beyond the expedient and also inspect the appliance to be sure it is free of any concern or blemish.
In summary, no other store comes close to Ben's Appliances for customer satisfaction.

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Company Response

Thank you for the wonderful review. Very happy we were able to take care of you. Enjoy your product.

Private User
Private User
Private User reviews Surrey, BC
10/10

Great Company

We have shopped here for many, many years as have my in-laws (since 1962). Will not go anywhere else. Customer service is above and beyond.
Great quality and knowledgeable staff.

5 Stars +

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Company Response

Thank you for your kind words. It's nice to hear it continuing throughout a family.

Dawn from Surrey
Dawn from Surrey
3 reviews Surrey, BC
10/10

Replacement part

The oven door handle came loose so with the help of some YouTube videos, we got it off no problem. Ben's had the replacement in right away. Friendly, knowledgeable service.
I learned they sell refills of laundry detergent and dish soap and other kinds of soap! A win for the environment close to home!
We have gotten at least five different appliances from Ben's and have never been disappointed with the store or its service. Thank you!

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Company Response

thank you for the kind words! And for spreading the word of our soap refill station! https://maytagstorebc.com/pages/bens-appliances-soap-refill-station

Password in Surrey
Password in Surrey
1 review Surrey, BC
10/10

Dishwasher

  Ben's Appliances
604-581-4307
13664 104 Avenue
Surrey
BC
V3T
CANADA

Your employee was professional and courteous. He was able to accommodate with our work schedules. It is nice to have someone make an extra effort to provide the support we needed. Thank you

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Company Response

We try our best to work with customers schedules and needs. Glad we were able to help

Private User
Private User
Private User reviews Delta, BC
9/10

Maytag Washing Machine

Wash machine agitator “clunked at the end of left and right motions. It was a large nut that stabilized the drum had loosened up. Rectifying the problem, which was to tighten the nut (again) cost me $60.00 for a Service Call and an hours labour. The repair man advised he remembered being called to our house approximately 8 months to a year earlier for the same reason. The repair man was very friendly and polite but having said that, I would think that an earlier call to repair the same issue should have lasted more than a few months, or perhaps the earlier repair hadn’t completely addressed the problem the first time. It is hard to believe that i’ve Had to pay for 2 Service Calls and 2 hours of labour to really do nothing more than tighten a loose Nut.

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Company Response

Thank you for your review.

Natalie in Surrey
Natalie in Surrey
1 review New Westminster, BC
10/10

Dishwasher breakdown

Jamie phoned on time, arrived on time, quickly diagnosed and explained the problem with my dishwasher, gave me an estimate of the cost of repair. I decided to buy a new one, from Ben's of course. Professional, friendly, knowledgeable and honest. Can't ask for more!

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Company Response

Thank you for the kind words Natalie. We pride ourselves on our professionalism. Hope you enjoy your new dishwasher

Patricia lessard in Surrey
Patricia lessard in Surrey
1 review Surrey, BC
10/10

Absolutely and totally outstanding

First off it's nice to phone a company and have someone answer the phone rather than have to push a bunch of buttons and then end up having to leave a message anyway.

The price was excellent as well. Russ made the process smooth and enjoyable.

Patricia Lessard

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Company Response

Thank you for the great review. We pride ourselves on our customer service.

Private User
Private User
Private User reviews Surrey, BC
10/10

Install new Fridge

Service was awesome and dealing with staff in store and service and delivery staff go to great lengths to keep you happy.Russ and Kevin were extremely helpful.There was a small dent on side of Fridge when delivered and Kevin pointed it out, thank's to Russ for the bit of discount towards our final bill.

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Company Response

Thank you for the great review. I will pass on your kind words to both Kevin and Russ

AndyinBC in Surrey
AndyinBC in Surrey
1 review Surrey, BC
10/10

Better than the Others

Went to one of the bigger appliance stores near my house and shopped around for 30 minutes. Not one person approached to offer help. Found a few dryers that looked good and phoned Ben’s. Matt helped me on the phone, answered all my questions, and ask a few of his own to get me to the right dryer. Because I had bought a washing machine from Ben’s before I had complete faith in them and bought the dryer over the phone. Kevin and his son delivered the next day, removed the old machine, installed the new one and gave me advice on using the various dryer settings. Have never had anything but excellent service from this company. Will go there again. Thanks you guys.

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Company Response

Thank you for the great review, we hope you enjoy your new dryer.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Ben's Appliances

Bens Appliance started as an appliance repair and sales shop that served Surrey and surrounding areas in 1962. As the area grew this family owned and operated store managed to open its doors to more and more families from all over the Lower Mainland. Fast forward more than 50 years and Ben’s Maytag Store continues to excel in what they’re good at; Great service, strong products, a professional staff and competitive prices.

Being that we “Service what we sell” you can feel at ease with your purchase, knowing that the store where you purchased your appliance is also the store that can answer all your product related questions, or even service your appliances if the need arises. We sell a number of brands including Maytag, Whirlpool, Jennair, Kitchenaid, Panasonic, Amana and Inglis, brands that we feel carry the most value when it comes down to price, reliability, and features. Our prices are very competitive, so you can be confident that you’re always getting a great deal. After your appliance purchase, you can expect a speedy delivery and installation by our very own installation staff who will deliver, install and takeaway your old appliances.

If you’re interested in purchasing an appliance, or even curious to “See what’s out there”. Come visit us at the store, we would be happy to show you around.

Ben’s Maytag Store strives to provide no non sense customer service, great products and same to next day appliance repair for families around the lower mainland.

We have been selling and repairing appliances since 1962, family owned and operated to this day. Please don’t hesitate to call and discuss your next project with us. (604) 581-4307

Please see information applicable to our business below:

We sell the following Appliances:

· Jennair

· Kitchenaid

· Maytag

· Whirlpool

· Amana

· Sakura

· Venmar

· Broan

· Nutone

· Panasonic

With regard to the sale of new appliances we:

· Service and repair everything we sell

· Guarantee lowest prices

· Offer full installation on all appliances from our factory trained staff

· No pressure Sales staff

We repair the following appliances:

Refrigerators / Fridges / Freezers
Washing Machines and Stackers
Clothes Dryers
Stoves / Ranges / Cooktops
Wall Ovens
Cooktops
Dishwashers / Dishwasher Drawers
Microwaves / Over the range or Built in
Garburators / Disposers
Gas Operated Ranges & Dryers
We perform repairs in the following areas:

Langley, BC
Surrey, BC
Delta, BC
White Rock, BC
Maple Ridge, BC
Pitt Meadows, BC
Coquitlam, BC
Port Coquitlam, BC
Port Moody, BC
Burnaby, BC
Richmond, BC
We repair and service the following brands:

Whirlpool
Kenmore
Frigidaire
GE
Maytag
Amana
Inglis
General Electric
KitchenAid
Magic Chef
Moffat
Electrolux

CATEGORIES
Appliance Repair and Appliance Retailers
PRODUCTS
Washer, Dryer, Dishwasher, Refrigerator, Front Load Washer, Range, Wall Oven, Cooktop, Microwave, Disposer
SERVICES
Sales, Repair on most appliances. Installation on our own sold products.
BRANDS
We Sell: Maytag, Kitchenaid, Jennair, Amana, Whirlpool, Panasonic, Broan, Venmar, Sakura We service: Maytag, Kitchenaid, Jennair, Amana, Whirlpool, General Electric, Frigidaire, Moffat, Hot Point,
STYLES
White, Black, Stainless Steel, White Ice, Silver
SPECIALITIES
Ben’s Appliances strives to provide no non sense customer service, great products and same to next day appliance repair for families around the lower mainland. We have been selling and repairing appliances since 1962, family owned and operated to this day. Please don’t hesitate to call and discuss your next project with us. (604) 581-4307 Please see information applicable to our business below:
WEBSITE
http://www.maytagstorebc.com
YEAR ESTABLISHED
1962
NUMBER OF EMPLOYEES
8
RETURN POLICY
No returns
PAYMENT METHOD
visa, mastercard, cash, interac, finance
MEMBERSHIPS
Better Business Bureau
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.