To all who wish to understand my experience using IES.
In 2012, IES specified and installed four (4) PTAC units in my condo. This installation was considered advance technology which warranted a heavy installation cost.
Fast forward to 2020, these units have started to fail, and we are now learning from IES that cannot service or repair. The manufacturer have discontinued these units and a replacement is not available. BTW they charged us to tell us this news!!
So IES assured me that they would find a replacement. After 8 weeks of searching, specifying, quoting, and agreeing on pricing, IES informs that they have decided not to proceed with this order because owner “Rick” feels this is too complicated for them!
So salesperson “Helene” recommended another Contractor.
After their review and his discussion with manufacturer, they have concluded that the replacement units specified again by IES will not fit the purpose intended.
Someone at IES dropped the overall ball on specifying these units.
Not only did you IES waste my time, but they can’t even specify the correct replacement units for an original installation specified and installed by IES.
Rest assured that I will do my part to ensure IES incompetence is shared publicly on social media, contractor reviews, and common discussions.