Should get a better secretary. First time I made an appointment the guy never showed up so I called and asked when he was coming. They called me back and told me now it won't be until later in the day but then when I said I won't be home they were able to come and look at my leaky roof. The guy was nice and gave me an estimate and told me that he would do it that Saturday and to call the office so I did. They booked me for that Saturday and never showed up all day. I called back and the lady said she would contact him and call me back. She never called me back so I kept calling and leaving messages but nothing back. 2 weeks later with no reply I went with someone else. The day before my new roofer comes they show up (2 weeks later) with no warning that they are coming so I had to tell them I have a new roofer because no one came or called me back. Then I got a call saying that they called me that they were coming and that its my fault. No one called me In fact no one even returned my phone calls. He seemed like a nice guy just their secretary doesn't seem to know what she is doing.
I got Jorgensen to replace my old shingles last fall. I got quotes from 2 companies, both through word of mouth and both had very similar quotes.
The work ended up being done a couple of weeks later than promised, although this wasn't really a concern. It was completed quickly since I left for work one day and came back to find it all complete. Although I didn't meet the crew I appreciated that they moved garden planters and were mindful of the flower beds - in fact the yard was tidier than when they came!
Very happy - I would have given 10/10 if they had let me know ahead of time exactly when they were coming (although in the end it wasn't an issue).
Sudden downpour & strong wind, followed by water leaking into basement & first floor
. Called Emergency no. Took a long time for them to answer. Guy came said he would be back at 11 next day, showed up at 1:00 with excuse and "will be back later or tomorrow morning". Showed up at noon next day. Not sure about repair - won't know 'til next rainfall. Won't call them back in.
My roof had a single shingle falling off as the result of last weekend's storm. When I asked for a quote from Jorgenson Roofing this morning, I was told over phone that $250 for the First HOUR and $300/hour after that. I asked twice, and she repeated it again. So I went ahead with the order. Then the guy took less than 10 minutes to fix it. I asked if he could do a quick
check to see if any other spots could be missing shingle as well, and he refused to do so. Then we were told the charge was $350 for the first hour or less. When I called back the office and talk to the girl who gave me the quote in the morning, everything had changed, and she said she told me this morning quoted exactly as "It is $350 for the first hour OR LESS plus GST and
PST, and $150 for each half hour after that". But I swear to god this was not what she told me! She did not mention "the first hour OR LESS". Well, I paid them $350 +gst and pst anyway, but very disappointed with the service. $350 for 10 minutes work and not even to check around make sure there is no
other place leaking? What a easy money!