Jade Stone Ltd

Countertops
4930 74 Avenue SE Calgary AB T2C 3C9
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Countertops
Jade Stone Ltd
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64%

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Reviews for Jade Stone Ltd

Average customer rating:
6.6 10 (22 reviews)

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Private User
Private User
Private User reviews Cole Harbour, NS
0/10

Terrible service

After asking all through the process about lead times I was assured many times that I would have my counters install quickly.
Upon paying the final amount I was told I could be waiting months.
Pathetic!

Approximate cost of services:
$3,000.00
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antonio in Calgary
antonio in Calgary
1 review Calgary, AB
1/10

Another broken j seam

We purchased our home about 3 years already in the mahogany area we moved in before the year I had notice my granite been doll and having blemish jade stone send a service guy in 2 separate occasions to try to fixed it they didn't have any success shortly after that my seam on my punter broke apart I contacted builder they said to give it tome so able to get jadestone to fixed their famous j seam that looks horrible a tech came by to tell me he couldn't fixed it till this day I have a granite countertop Install and fabricated by jade stone that never got fixed

Approximate cost of services:
$250.00
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James in Calgary
James in Calgary
4 reviews Calgary, AB
10/10

Very Professional Business

Highly recommend Jade Stone! Great experience from start to finish. We had Jade Stone install new kitchen and bathroom countertops. The sales team were very helpful and patient with us assisting in make our choices. The installation process was handled very professionally and when we discovered significant scratches on the island countertop and a black crescent shaped spot on the light colour bathroom countertop, the installation team acknowledged that and arranged for follow up on those issues. The customer service manager came and offered to replace the island and fix the bathroom countertop spot. A team came and replaced the island countertop and preformed the fix for the bathroom countertop. They also checked over the rest of the countertop and did some other minor fixes.

Approximate cost of services:
$8,000.00
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Kim in Airdrie
Kim in Airdrie
1 review Airdrie, AB
10/10

Kitchen Renovation

Jade Stone did a wonderful job installing our new quartz countertops. I was looking at many different layout and style options and Talia was very responsive with all the different quotes I had requested. Steve was meticulous in his templating and so everything fit perfectly. Installers were super polite and efficient. The on-site supervisor, Brian, was fun to chat with and gave us some great maintenance and care tips. They were even kind enough to fix a broken post on our cabinets that we had forgotten about.

All in all, the customer service at every level was excellent and ours was only a small job.

Approximate cost of services:
$1,800.00
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Eric from Edmonton
Eric from Edmonton
9 reviews Edmonton, AB
2/10

Disappointed experience overall

We were disappointed with our experience with Jade Stone installing new quartz counter tops at our rental property. While shopping for colors in their showroom, we described exactly what we had in mind and the lady showing us the products did not seem to have much product knowledge about the colors and types of counters they stock. We ended up finding something that appealed to us while the Jade Stone employee just stood there looking uninterested.

Someone there named Val kept spelling our names wrong and had numerous spelling and grammar errors in the email correspondence with us which didn't impress me at all. They sent the templater to the wrong address and we sat there for 30 minutes waiting at our rental property while the templater sat at another house for 30 minutes until it was all straightened out. What a waste of time for everyone.

During installation, they did a poor job of setting the two pieces in place, so the head guy insisted they break apart both pieces and start over. Luckily one or both pieces didn't get damaged while they snapped them apart. The installation was supposed to be done in about two hours, but ended up taking about SEVEN! When they finally glued together the two pieces and blended the seam together, it was visibly such a poor crappy job. Luckily the counters were a dark color and the ugly messy seam was not too visible from a distance. I wish I had a picture available to post with this review.

I just can't believe what a disappointing horrible experience it was using Jade Stone. Their employees need more training and they need to learn about attention to details!

Approximate cost of services:
$3,000.00
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Lolly in Calgary
Lolly in Calgary
1 review Calgary, AB
10/10

Thrilled

Patrick and Spencer were in and out in no time. They were bright and happy. My husband and I were well informed of what was going to take place, how long it would take and how to care for our new countertops. Only the best materials were used for the install. We have complete confidence in our undercount sinks. Jade stone did an excellent job of the cutting and finishing of the exposed edges. We came across them through Ikea and would recommend them as a stand alone company

Approximate cost of services:
$2,000.00
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Bintan
Bintan
4 reviews Calgary, AB
10/10

Kitchen renovation

We're doing kitchen renos and had Jade Stone do our quartz countertop.

The entire team from scheduling, templating, and install were friendly and professional.

The turnaround time from templating to install was quick. Brodie did a great job templating and made the counter fit perfectly even with our uneven walls. Ian and Dustin provided top notch service with the install. They were very thoughrough with the install and even provided helpful tips on how to take care of the Quartz. They were friendly and professional, and they even took away the massive cardboard box that the sink came in.

Thank you Jade Stone! Your team has made this part of my home renos go extremely smooth.

Approximate cost of services:
$2,500.00
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Jason Zayezierski in Lac La Biche
Jason Zayezierski in Lac La Biche
1 review Boyle, AB
9/10

Granite Counter tops for Kitchen & Ensuite renovation

The JadeStone staff at the Edmonton location were great to work with, very professional and knowledgable about their industry. Matt and the guys were excellent to work with & the service was impecable. They went the extra mile to ensure we were satsisfied with the templating, layout, selection of material, installation, the works. From start to finish the guidance & knowledge provided from the minute we walked in the door at the West Edmonton shop was superior over any other counter top vendors we visited. I would defintiely send friends and family to JadeStone (Edmonton) for their countertop needs.

Approximate cost of services:
$12,000.00
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Ted Calgary in Calgary
Ted Calgary in Calgary
1 review Calgary, AB
10/10

great qulity and service

three guys (Josh,Patrick,Fatula) all were very professional and in and out with my counter tops looking great
thanks guys
Ps great work on the seam cant even see it
would recommend them

Approximate cost of services:
$1,500.00
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Company Response

Thank you for the kind review Ted. I truly appreciate you taking time to write about us. I will be sure to let the guys know. Enjoy your new countertops!

Ryan.

Jill in Calgary
Jill in Calgary
32 reviews Calgary, AB
8/10

Bathroom counters

Great customer service. Only issue was a late piece of granite, but they handled it well and brought it as soon as they could. The job was done seamlessly the first time (I've had issues with fit in past renos where they had to recut several times). Nice guys, clean. I'm happy with the look too.

Approximate cost of services:
$1,000.00
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Company Response

Thanks for the kind review Jill. Our apologies for the late response. Hope you are still enjoying your new countertops.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Jade Stone Ltd

Jade Stone is a full service granite and quartz countertop manufacturer located in Calgary, AB. As one of Canada's largest and most recognized manufacturers, service and quality are always important to Jade Stone.
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