The Marble Factory

Dawn & staff were excellent to deal with. One small issue with the double sink vanity was dealt with promptly & efficiently. We really like our final product. Thanks to everyone. Lyle & Pat

After dealing with a contractor that was dishonest, I was referred to The Marble Factory by a neighbor that had recently done renovations with them. Needless to say I wish I had dealt with them from the beginning, every person who came into my home was respectful and careful not to damage anything, Tony and Dawn were so knowledgeable about the renovation process (no wonder after being in business for 35 years). There were things my original contractor had promised that simply wouldn't work for the space and even though they walked into somebody else's mess they came up with not only solutions that worked to fix the problem, but also looked so beautiful.

I couldn't be happier with my experience at The Marble Factory!
Thank you for saving my reno!!

We hired The Marble Factory to renovate our kitchen. Everyone we dealt with was friendly and professional. The sales team helped us pick out the look we wanted, from cabinets to tile to lighting. They came out to measure, listened to our wish list, offered design suggestions, gave us an estimate that worked in our budget, and took care of scheduling all the trades. The installers were friendly, quick, and cleaned up after themselves. At the end of the job, The Marble Factory organized a trade day to fix a few minor cosmetic issues to make sure we were completely happy with our finished product. Thank you for helping us get our dream kitchen! I absolutely recommend The Marble Factory and will hire them again when it's time to upgrade our bathrooms!

Our family decided on a tub to shower conversion. The designer helped with our selections, and we had a free quote/ measurement which took less then 2 days to draft up for us to see. The whole process was well executed even with our family's minor changes. We where very pleased with the Marble Factory's hard work, and dedication to us.
Great work, and the product looks amazing in our space.
The B family

We hired The Marble Factory to renovate our Kitchen and Master bath. I cannot say enough good things about this company, they were organized, showed up on time, and did a fantastic job. Thanks to the help of Dawn and Tony I now have my dream kitchen and master bath. Dawn was so helpful in the design process, she was able to suggest colors and design advice that will help our house look timeless for years to come and flows beautifully with the rest of the house.

The construction crew was always on time, and impressively clean throughout the renovation process.

I cant wait to work with these guys on our next bathroom renovation!

My biggest disappointment is how the "marble" scratches. I would never recommend this product as it is too soft to withstand daily use.
Even walls of tub/shower are showing scratching. I use rubber squeegee as recommended and Gel Gloss as recommended. Had double sinks installed and the one sink does not shine.
I did have Jodi come and assess a few months after install and a worker was sent out to rebuff counter. This is only one year after completion.
Only senior couple not a family using this facility.

When we had to renovate the shower I wanted to use cultered marble. We had this in the tub and sink counters and it stood up very well over the
years. We went with The Marble Factory.

Unfortunately things did not go very well. On some days they did not show up even when they said the day before that they were going to be there. We had to phone the office to find out if they were still coming.

During attachment of the marble panels they were not installed flat to the wall which meant it did no align with the outside corner. This looked
pretty ugly and would have been visible every time we walked by the shower. They tried do blame it on the wall not being flat which was ridiculous because the old tiles that were removed from the wall fit square. They were trying to get me to accept it as is and it was not till I proved to them were the error was that they fixed it.
In addition when they attached the glass to the cultured marble panels the knife of one of the workers slipped and they gouged the panel. They
offered to patch up the gouge. When I asked them if the finished repair would be visible. They said it would so we would not accept a patch repair. They grudgingly removed and replaced one of the cultered marble pieces.
During final assembly they had a great deal of trouble adjusting the shower door. It would always bind. They had to come back a number of times because you could not open the shower door in the morning. We did not find out till a little over a year later, when I had to replace the bottom shower door seal, that their worker had in fact stripped the hex socket of one of the hinge screws, which meant that the screw could not longer be loosened to adjust the glass shower door. When I spoke to The Marble Factory they said it was out of warranty and tried to say I stripped the screw head. They would only come out to look at it if we agreed to pay a $150.00 service call.
We told them that the Warranty on workmanship per their Warranty document was 2 years and we would not pay to repair the damage done by The Marble Factory. There was no further response from them so I drilled ot the damaged screw and removed it with a screw extractor. Fortunately I was able to do this myself but a customer should not have to repair damages done by a contractor. We paid $8650 for this shower replacement.
In summary their Cultured Marble is an excellent material but based on our experience I would recommend you find a better contractor than The
Marble Factory.

My new vanity top was very pretty but is not at all durable. Absolutely everything leaves scratches.
Very disappointed i n this product.
Would only be appropriate for use in a little utilized powder room.

I hired Marble Factory to finish a job started by an independent contractor who was deceitful. He ordered twice the amount of materials needed and wanted to finish the job when we were out of town. Undoubtedly, he wanted the "extra" materials to supplement his already "non-fixed" estimate. He showed up when he felt like it. On the other hand, Marble Factory was excellent. The quote was what I paid. The work was done in a timely manner and they stood by their work. The employees who came to my house were competent and personable. My bathroom looks amazing.

I visited Marble Factory's showroom and liked the variety of finishes and colours of their cultured marble countertops. It looked comparable to Corian but much more affordable. I got a 9' countertop with 2 integrated sinks in a faux granite finish. When Tony (the owner, I think) arrived to do measurements, he even gave me some advice on how to straighten out the base cabinets which I had installed myself (amateur job, I gotta admit). A month later, the countertop was ready. The guys installed it pretty quickly (boy, it looked heavy, and they carried it up 2 flights of stairs!), but when they left I noticed an inch long scratch and some un-polished spots. I called them -- No problem, they sent another guy out a couple weeks later. He polished both spots smooth and glossy so now it looks great. The only thing I miss is a written guarantee for the counter -- not sure if I was entitled to one, but if I have any issues I will call them.