Everything was fine...until the end! Nathan was good as a front man. Sending the installation team to check the job and make a second measurement made a ton of sense. A day for installation was set and confirmed by Lux. The installers arrived promptly on time, worked quickly and cleaned up quite acceptably. From a distance I was pleased overall with window appearance but disappointed the windows were not cleaned to finish the job. I thought, "Okay, it will only take me 5 minutes to get the marks off the window and the job is done". NOT SO!! The window glass and frames were covered with all this grease and glue so that I put a couple of hours work into cleaning the windows and this stuff was very stubborn to remove. Winter has come and I do not think I have it all off yet.There was so much glue over the glass and frame that the issue had to be a product of the manufacture and not the installation. So, get Lux windows but just check the product before the windows are installed so that you also do not run into this "sticky" situation.
- Approximate cost of services:
- $2,000.00
- What could this company do to improve their services?
- Take the last step and leave cleaned and presentable windows.
- Any advice to offer fellow homeowners facing a similar project?
- Check the windows before the installation!
- Company Response
Thank you