I had replaced my old house windows in 2021, the sale person told me the windows can open degrees which you can clean the exterior side windows, but the fact that cant.
The new house I am in the process of building, the windows and exterior doors delivered and set on side more than three months during 2022 winter, which the house framing was not start yet; the windows of master bedroom, one is missing and two windows glass are wrong style; the kitchen has one window glass missing; the front stairs has one window glass is wrong style; the living room the window frame is broken and one panel glass is missing; the main floor sunroom two panel glasses are missing; the outdoor kitchen exterior door glass is wrong and through the whole winter all the windows and exterior doors are extremely dirty. When I first realized the problem is on the March 23, 2023 and I contacted the salesman who didnt answered my phone, then I came to the showroom in Calgary, the reception asked a lady to help me and I first time to know my windows and exterior doors are confirmed the date is January 6, 2023 , but in fact they delivered on November 2022. The order shows me they recommended put all the products in the basement, but the framing actually started on January 2, 2023 that means the products set in the work site all the winter! The lux lady asked me to contact my builder, the builder told me lux will fixed all the problem on April 18-20, 2023, but the lux windows just put the missing glasses on the windows, other problem there is timeless to wait to solve. I have been referring by my friend and architecture designer, I have been the showroom a few times, but when they ordered the windows and exterior doors, no one has confirmed with me and ordered them and delivered them and confirmed on delay date , I am tried to deal with this problem and dont know if the lux windows care their clients. Hopefully the lux windows can see my review and my building can move on.
- Company Response
Hello, I'm sorry to hear this and would love to look into this for you but need more info. Can you kindly send your contact info to me offline? email@example.com
Thank you for reaching out and taking the time to let us know.