Lux Windows & Glass Ltd

Windows & Doors Installation & Service
6875 9 Street NE Calgary AB T2E 8R9
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Reviews for Lux Windows & Glass Ltd

Average customer rating:
9.2 10 (131 reviews)

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Private User
Private User
Private User reviews Calgary, AB
10/10

Lux Windows

Had 4 windows created and installed by Lux. Both sets of orders where handled by Jackie. She is amazing at her customer service and ran us through all our options. I will say Lux had a faster quote/initial visit then other competitors we had out. On both installs the people out were professional and handled install with no issue. One of the installs was in a difficult place and the man who did it was able to get it done with no problems or cut corners. I would highly recommend Lux to anyone looking to get windows, local product by local people.

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Company Response

Jackie is fantastic and an outstanding member of our team!! I will be sure to pass on your kind words to her and our entire team. Thank you for providing us with your feedback :)

Koehn Window Renovations in Spruce Grove
Koehn Window Renovations in Spruce Grove
1 review Spruce Grove, AB
10/10

Made right November 6/Window Renovation Gone Terribly wrong

I would like to thank Laurie Korchinski, Branch Manager, for his time to make sure that their glazing team completed this project in a timely manner and that the finishing will be made right to our satisfaction. Am happy with new windows and would definitely recommend Lux.

Terrible service in Edmonton!!!! By Lux and their Glazing Company
Glazers are the worst!!! Look at the damage they did to my brand new frame by installing glass on the inside!!!
Then one piece of glass, weighing 230 lbs had a flaw, really you dont have any quality checks in place?!? and the glazers broke one of the windows either on install or on delivery and installed??? if it werent for my great contractor they would have left without saying anything.
Then when they come to replace the two pieces of glass a month later!!!
They dont have enough guys to lift the 230lb piece of glass so who knows when they will be back. My contractor is an angel having to deal with all these delays and bull!!!!!!

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Company Response

Thank you for providing us with you feedback, it is important to us. I so happy to hear that Laurie was able to help resolve the issues. If you need anything at all, please don't hesitate to contact us.

Window happiness  in Calgary
Window happiness in Calgary
1 review Calgary, AB
10/10

upper floor renovation with all old windows removed and new lux windows installed

We bought a kitchen window from lux and installed it ourselves...this was epic and way too much work. Bought the rest of the windows from lux and had THEM install them. uuuhhhh much better- things got done on time and without the back break (or fear of window break). Jackie was amazing to work with.

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Company Response

Thanks so much for the wonderful review. Glad we were able to help :)

Miter Renovations in Calgary
Miter Renovations in Calgary
1 review Calgary, AB
10/10

Full window and door replacement

We use Lux on all our major renovations for full window and door replacements. Great installers and quality product. Service is a amazing. I would not hesitate to recommend them.

1 of 1 people found this review helpful.
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Company Response

Thank you for your recommendation!!!! You guys are a great company to work with and we appreciate your business!!

Private User
Private User
Private User reviews Calgary, AB
10/10

Window Replacement

Had Lux install 10 windows this summer and what an amazing job they did.
The installation crew was clean , polite and professional.
The product looks amazing !
Sure glad I choose Lux Windows

1 of 1 people found this review helpful.
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Company Response

Thank you for your review, we appreciate your business. If you need anything at all please don't hesitate to contact us. Thank you again!

Jamiesticks in Calgary
Jamiesticks in Calgary
1 review Calgary, AB
10/10

Window replacement

After reviewing many different window companys, I had chose lux, partly to support the local economy and part cost, but mostly the quality of their product. After having them installed I am not disappointed, my house is a more consistent temperature, upstairs to down and north side to south side, all consistent. I am glad I got the triple pane glass. The installation crew were clean, fast and from what I saw they knew what they were doing. Real professionals.

I highly recommend lux to anyone looking for windows in the future, and if ever I move and require windows again, I will, without question, be calling lux again.

1 of 1 people found this review helpful.
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Company Response

Thank you for your kind review and for supporting our local family business. If you need anything at all, please don't hesitate to contact us.

tasha07 in Calgary
tasha07 in Calgary
2 reviews Calgary, AB
0/10

Extremely disappointing process from start to finish

BUYER BEWARE! We read other negative reviews about Lux but we overlooked them because we didn't see any recent ones. This whole process was a nightmare and we truly regret this decision in going with Lux. We felt other people need to be informed when making such a big decision so this is why we are sharing our story. We needed to fight 'tooth and nail' for an irresponsible and inexcusable workmanship and customer service. It was only after when I mentioned the magical 3 letters "BBB" did the manager (Kevin) finally perk up and try to resolve the situation. Kevin would never acknowledge how badly he mis-managed the situation nor apologized until I mentioned BBB.

Lux promised that they would complete installation of all 4 windows and 2 doors on July 9. Jackie Zelonka (sales rep) never told us this would be considered a “huge job” and take a week to complete. When Amber Clarke (appointment scheduler) called my husband, she said it would take just “one day” to complete the installation. On July 9, 3 guys showed up and the head installer (Temo) left shortly after arriving saying he had to work on other projects that they behind on. With 2 guys, they did not complete the job and damaged our hardie board siding on the house while changing the windows. They did not seal or insulate or put on the casings for the windows so we couldn’t put up any blinds. Also, there was a strong chemical odour that we had to sleep with. Furthermore, they left gaps between the house exterior siding and the window so rain can potentially seep through and create mold. Upon inspection of the windows, there were gaps between the screen mesh and the window itself thus defeating the purpose of the mesh. We have since learned that the mesh screens were improperly measured and quality control was absent for our windows. The windows should be flush with the wall and house but there are gaps (~1cm), leading to the conclusion that the windows were not measured properly. The solution was to use silicone to seal it up. But even with the silicone, there are gaps and holes once again due to poor workmanship. Even during the final inspection with Mike Little (independent inspector), he saw no problems with the gaps and down-played everything. He did not offer any apology or solution.

With respect to customer service, Kevin has been handling the situation ever since I left multiple messages and emails. He was unable to handle his own contractors though. Both Kevin and I couldn’t get a hold of the lead contractor "Temo" to complete the unfinished job. They left my house with gaps in between the windows (~1 cm) and it rained the next day. Lux and the contractor don't seem that concerned about water damage because they said silicone is good enough even though my other windows are flush with the siding. Kevin said all his crews were busy with other jobs and no one could come finish the job until Sunday July 15 thus leaving us for a whole week with no blinds (sun blaring day and night into bedrooms) and the chemical odor. I was flabbergasted by his definition of “customer service” by leaving a customer with incomplete windows for an entire week. Finally with my persistence he got the crew to come back the next day. The contractor was very indignant and believed that there should be gaps. When we showed him our other old windows (that don't have the gaps), he referred us to our warranty. When we explained why we want him to at least do the bare minimum in completing our master bedroom window so we can place the blinds back up, he was in disbelief and yelled at us saying there was “no problem”. We told him his son told us we couldn't put up the blinds because they didn't finish the casing and insulation yet. His response was that his son was an "amateur". Which begs the question why Lux left us with 2 amateur installers who clearly made a lot of errors along the way. The doors were finally installed on Wednesday July 11 after my persistence. They make promises but don't keep them and customer service was non-existent. Nobody would call us back. We had to keep calling with every number and contact possible to get a response.

1 of 2 people found this review helpful.
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Company Response

I would like to take this opportunity to assure you that your complaint was taken very seriously from the start. Regrettably, you have elected to refuse our offer to resolve the remaining issue which we would have gladly looked after for you. I am confident that the quality of our product and installation will provide years of comfort and enjoyment. You also have the unparalleled Lux Windows Life-time Warranty backing up our products and services. We wish you would have allowed us the opportunity to prove to you that you did in fact pick the right company but I would like to thank you for your review. Kind regards, The Lux Windows Family

fialkow in Calgary, Alberta CANADA T2R0L2
fialkow in Calgary, Alberta CANADA T2R0L2
1 review Calgary, AB
10/10

Window Replacement

Lux replaced all my windows. Iurie (Uri), their installer and crew, went above and beyond, sweating all the details to ensure everything was perfect. Job excellently done. Thanks Iurie, Albert

1 of 1 people found this review helpful.
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Company Response

That's awesome! Thank you for the review. We appreciate your kind words and will pass that on to Lurie and his crew.

Dale&Lori Hardcastle in Calgary
Dale&Lori Hardcastle in Calgary
1 review Calgary, AB
10/10

New Windows for our home

Last year we picked Lux Windows & Glass to replace most of the Windows in our 24 year old house in Riverbend. We worked with Lux's representative Jackie who helped us to make all of our selections. We did almost all of the windows in our house so it was a big job but Jackie was great to work with and made it pretty easy for us. Our new windows which are triple glaze were installed in 3 days in June by Jack and Melissa who are a great father and daughter team and John and Chris who are also excellent window installers. The new windows have made a huge difference keeping our house cooler in the summer and warmer in the winter. Finally Lux's Amber submitted an "Energy Efficient Rebate application" on our behalf to the Alberta Gov't which was very successful. Thxs Lux

1 of 1 people found this review helpful.
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Company Response

Thank you for recognizing all the individuals you had dealings with, we will be sure to pass that on. We have an incredibly hardworking team and those kind words sure mean a lot to all of us. Thank you again

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Lux Windows & Glass Ltd

Lux Windows and Glass Ltd. offers the most complete line of windows and doors available anywhere in Western Canada. Our product is designed to withstand Canada's winter climate and meets the highest standards of durability, reliability and aesthetic appeal. Lux Windows was build on our commitment to quality and customer service. Ask us about the Alberta Energy Efficiency Rebate Program!

CATEGORIES
Windows & Doors Installation & Service
WEBSITE
http://www.luxwindows.com/
YEAR ESTABLISHED
1969
NUMBER OF EMPLOYEES
150
MEMBERSHIPS
Approved Contractor for the Alberta Energy Efficiency Rebate Program
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.