Elba provided free estimate and left us to make a decision unlike other companies that tried to pressure us. The estimate was honored even after 1 month had passed. In their warehouse they had some innovative items that we added to our list - such as sliding doors with built in blinds (love it!) and Double front door with glass and iron with gold accent (LOVE It!). We signed the contract in September and in October Elba sent in the installers. They were professional, courteous and did excellent work on the installation , ensuring all was in good order in each room they were in. They even brought to our attention the tiny detail of noticing that the alarm system wiring on one window was too short - they advised to leave the framing of the window unfinished so the security person can come and connect the wires. The Security technician who came on a different day was most appreciative and the installers from Elba promptly came to complete the window once we advised that the alarm had been connected. Overall we have been extremely satisfied with the products and the service. A special thanks to Ralf who gathered all our requirements and organized the entire project ensuring everything was done to our satisfaction.