- Approximate cost of services:
- $5,000.00
- Company Response
I take great pride in the work we do and make every attempt to satisfy every customer we have. We do assign a number to every job and do them in the order they come in. The only decks that sometimes do not go in order are decks that are over living space. If there is a threat of rain we do re schedule those. Jen suggests she signed up in June and this past June Calgary received record amounts of rain which eliminates our ability to install Duradek. The glues we use do not work on wet plywood. We had six weeks where the majority of the week it rained. Which obviously caused the delays. I am probably too honest to a fault and tell customer what my issues are, if I have one. If an installers wife is having complications with a pregnancy and unexpectedly went to the hospital, I inform the customer I need a day or two to arrange the schedule for a different installer to do the job. I wish I had unlimited resources when it comes to qualified Duradek installers. I have said in the past this would be the best job in the world if we had nice weather all year round. With the late start and the early winter this year we did manage to have a good year and many satisfied customers. I know in the end, I am sure ,Jen's deck looks awesome and will be every enjoyable for years to come.
