My ~20-year old washer and dryer were giving out, so in October 2017 I went on the hunt for a new laundry pair. I had done my due diligence online—reading reviews and comparing the major brands and models out there, settling on an Electrolux pair. I had a hunch that going to a locally owned appliance store would be a more satisfying experience than buying online or at one of the big box stores. The main problem with the large stores, from my experience, is that the sales personnel are not particularly knowledgable about the products they sell.
A couple of the other local appliance stores didn’t carry the particular models I was interested in, so I settled on Universal Appliances The sales person, Tyler, was excellent: knowledgable, and personable. He explained in detail the features of the machines and, even though I had decided on the models, he made sure I was aware of alternatives. He arranged on the spot for delivery, and installation, and the removal of the old machines. I was up and running with the new machines three days after visiting the store. Universal Appliances is a locally (Ottawa) owned appliance retail store and, on the basis of this experience, I highly recommend them.