Quality Moving & Packing

Moving & Storage
2877 Tenth line Rd. Orleans ON K4B1H8
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Quality Moving & Packing
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86%

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Reviews for Quality Moving & Packing

Average customer rating:
9 10 (8 reviews)

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Private User
Private User
Private User reviews Calgary, AB
10/10

Local move

I required movers to pack a POD and unpack it after it was stored for 3 weeks. Mario was very friendly and accommodating of my situation and I was able to schedule my move with only a few weeks notice. His crew showed up on time, took good care of my belonging and didn’t waste time. There was a concern that everything was not going to fit into my POD, however, it was clear with their expertise that they knew how to safely pack and stack to avoid further expense of another POD. When it came time to unpack the POD they did so with the same care and professionalism. Quality Moving and Packing thank you!!

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FredJ in Ottawa
FredJ in Ottawa
0 reviews Ottawa, ON
10/10

Move in Orleans

We had to move within Orleans and we asked Mario and his team to do it. It was just perfect! Such a good team. They have done a great job, everything has been handled with a very high level of professionalism. I strongly recommend them.

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Private User
Private User
Private User reviews Brockville, ON
10/10

Moving

Recently we moved from Embrun Ontario to Brockville, Ont. We all know how stressful any move can be. Fortunately for us, we chose, Quality Moving and Packing to handle our move. Prior to providing us with a quote, Mario and Neal visited our apartment to assess the extend of the move and the time that it would take, specially since we had a unique situation, the landlord does not allow the use of the elevator for moving and the stairwell is narrow and difficult to manage. The landlord even inspects the stairwell prior to and after every move and the tenant is charged with all damages. Even the landlord was impressed with Quality Moving and Packing’s care and efficiency.

The preliminary visit, estimate preparation, and detailed advice assisted us greatly in ensuring a worry-free move. The crew arrived on schedule and they were consistently polite, friendly. helpful and efficient the entire time. We appreciated the free mirror/artwork boxes, the wardrobe boxes and the constant communications before our move date.

Thank you, Quality moving and storage.

Ray & Jocelyne Labelle, Brockville, Ontario

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Private User
Private User
Private User reviews Toronto, ON
10/10

Amazingly Efficient Move!

I have used this business for 4 moves over the course of the past 8 years. 100% effort and skill level for each of the moves. Staffers were efficient, quiet and got the job done under the timeframe each time. They wrapped everything professionally prior to moving and had the tools required to complete the job safely - not only to my furniture - but for their own safety as well.

Overall, I'm very satisfied with my moves, and will be using Quality Moving & Packing again in the future.

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mover in
mover in
1 review , ON
10/10

Local Move .

I Am a Senior and I am A Very Pleased With the Services I Received From Quality Moving They Where Early and Very Polite, Moving Can Be Very Stressful And They Where Here to Help Me and It Was the Best Move Ever! I Give This Company A 5 Star Rating!

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Private User
Private User
Private User reviews Russell, ON
10/10

Local Move in Ottawa

I checked out several moving companies in Ottawa, and Quality Moving was not the cheapest but the most professional, knowledgeable and well organized. Well worth the money, you get what you pay for. They provided great service and met all my special needs. Thanks for a great moving experience.

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Martin Smith from Kanata
Martin Smith from Kanata
1 review Kanata, ON
2/10

Packing and moving to basement

Be very careful with Quality Packing and Moving. They will make claims that they end up not being able to honour, and if you are not on site controlling them constantly, they will take advantage of you and charge you for extras you don't need or pack what was not agreed, or will refuse to pack what was agreed, all rather arbitrarily depending on what crew they have and what material they brought with them. It seems they especially look for "extras" if they think you can afford it because you live in a "nice" neighbourhood.

We hired this company in early Fall of 2012 to move furniture from our above ground floors to our basement in order to get the house ready for renting. They claimed that items would be wrapped and packed as per international moving requirements. In reality, no furniture was wrapped and the packing was shoddy and borderline incompetent.

I was out of the country at the time of the move and it was only my wife there to supervise these people and they immediately proceeded to take advantage of her. First, they showed up at the wrong house and rudely phoned to complain that no one was opening the door. When they finally found our house, 30 minutes later, there was no apology and almost immediately my wife was was told that the job would be several $100s more than they had estimated, even though nothing had changed in the house between the time of their estimate and the day they arrived for the job.

They then didn't stick to the list of items we agreed to have packed and move; for example they started packing things from the garage even though it was explicitly not on the move list. Then they weren't able to move items they claimed would be movable down the stairwell. They took extended smoke breaks that even my neighbours noticed; and, worst of all, they packed things very poorly. They used the cheapest tape (that thin brown kind that doesn't hold), re-used boxes from previous moves that still had info on them from those moves -- so I had boxes that said both "Tools and "Linen" on them -- and charged me for extra packing material that was not needed, while they didn't even use a stack of 10 brand new boxes that I had in the basement, instead moving these into the storage area unused as if they were part of the move!

Really, just not a sharp group and very difficult to deal with, taking full advantage of being paid hourly to pad the bill. They ended up charging me 40% more for a job that turned out to be done only to 80% of what we agreed. Eventually we agreed on a fee of 60% of their original estimate, but it took 6 months to get there.

Just generally a very unpleasant experience with an exceedingly belligerent and unprofessional group of movers.

If you want to give them a try, make sure you've talked to other movers beforehand. Then ask these people for at least 3 references (it's more difficult to fake 3 references). Chances are they'll never call you back.

Review has 1 previous version
1 of 1 people found this review helpful.
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Company Response

Hello, Quality Moving And Packing is under new management since 2019. We are very sorry to hear about your previous experience. Going forward we would be happy to help you with any of your relocation needs.

Thank you

Stefan Polacek in Smiths falls
Stefan Polacek in Smiths falls
5 reviews Montague, ON

First Review

10/10

moving from Ottawa to Smiths Falls

We hired this company for moving and they did an awesome job! They were careful with our stuff, they worked extra hard to get an oversize couch out of the basement, they never took any breaks unless we offered them something to drink, they were paid by the hour and they worked for it. Both guys moved fast and efficiently and we would definitely recommend them to friends and family. They even took extra precautions to protect our brand new (expensive) dining room set. This is the second time we hired them and we're always well served! Neil, the guy with whom my wife spoke when she made the appointment to move was very kind and went out of his way to get us movers for the day we wanted (the September long weekend) because they were completely booked. That's what you call great customer service!

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Quality Moving & Packing

Since 1976 Quality Moving has provided friendly, reliable service to thousands of satisfied customers in the eastern Ontario/ Western Quebec area. Our team of loyal, professional employees are there to meet your moving needs. Quality Moving has created 5 star reputation with the better Business Bureau. Quality Moving strives to ...
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