Technician Gheorge arrived late without a call came in with boots on and was rude the entire time stay less than an hour and said needed to replace control board.
I opted not to get it repaired as he was really unpleaseant to work with. When I asked questions he was rude and upset that he had to repeat his questions.
Will not recommend.
Pilot light went out. Parts had expired on tank, but water tank itself still has 40 months left on warranty. Tech told me i should get a new tank and have installed, only solution. $12-1500.00 was quote. I googled and you-tubed the hell out of the issue. Turns out i had a dirty thermocouple that i cleaned myself from watching instructional videos on you-tube. Honesty is the best policy. BC Furnace will not exist in 5 years unless they continue to prey on those who are able to find answers themselves. Sad way to do business. If they changed their prehistoric thinking maybe they would understand honesty is the best policy. Half assed tech diagnosis. Paid him for an hour ($138.00) 5 mins later i needed a whole new tank.
Sigh. Any honest BC Furnace techs should start their own biz.
I have used this company for many years but obviously things have changed. Our furnace was working but produced an error code after several hours of operation. A technician attended, examined the furnace and then returned to repair it. The problem was that it failed within an hour of him leaving. I would point out that the same error appeared. A second technician came out the following morning, did his inspection and then did a minor adjustment on the gas valve and the furnace has worked properly ever since. I spoke
to the owner of the company who maintains that all of the work
done was in order but he did admit the gas valve was not properly
checked by the first technician. He really couldn't give a good
reason why the same error code appeared after the initial repairs
were done. One of the parts replaced was the inducer motor which
oddly enough was suggested be replaced in 2010 when they did an
annual service. At that time I contacted the manufacturer (Carrier)
who sent out one of their reps. and determined that in fact it was
the fan motor and they covered it under warranty. My suggestion to
anyone using this company would be to get a second opinion on
repairs before authorizing the work they feel needs to be done.
I see BC Furnace partially responded but there are some errors in it. The furnace failed within an hour of the original work being performed. As for regular serving. He has overlooked the fact that his company did a service in 2010 and incorrectly suggested the inducer motor be replaced. He also failed to mention that an employee from his company has been out several times to work on the furnace since then with no mention of service / maintenance problems and the original inducer motor continued to work until it was recently replaced. The owner also failed to comment on the updated recommendation of the second technician who was suggesting that additional work was also
needed ie: the fan motor and gas valve. I stand by my previous
comments that a second opinion is an important consideration for repairs suggest or provided by this company.
Mr. Ken W, it was obvious from our lengthy telephone conversation and by your own admission you don’t know what you are talking about when it comes to furnace repairs, when I explained to you in fine detail why your furnace was giving you problems and how the inducer motor assembly was needed, you still managed to manipulate my words in your review. Let me reiterate what I discussed with you, our technician started up your furnace and based on the error code indicating ignition failure, he performed a vacuum pressure test on your inducer motor using a digital manometer and determined that the inducer motor was slowing down when it got warm causing the pressure safety switch dropped out, as indicated on your first invoice during his initial diagnoses, a clear indication that the inducer motor is seizing up when warm and must be replaced. After the much needed inducer motor assembly and pressure switch replacement the technician performed multiple tests before leaving and your furnace was up and running. The following day you phoned our office and we sent a technician to your home and he made a minor adjustment that I admit the first technician should have done after replacing the inducer motor assembly. You indicated to me that you only had your furnace serviced once in the fourteen years since that furnace was installed despite the manufacturer recommending regular maintenance. BC Furnace has been operating for over thirty years and we do approximately thirty to forty service calls per day with thousands of very satisfied customers. Finally, your suggestion that your furnace only needed a minor adjustment and not the inducer motor assembly is preposterous and “no I’m sorry you cannot have a free inducer motor assembly.”
I dont do this a lot. But never NEVER use BC Furnace & Air Conditioning. Please think twice. So many issues and they were so rude.
- They are not upfront about their prices. They charged us overtime without notifying us there was a different option. According to the manager they are "not legally obligated to."
- one lady hung up on me. ( I was honestly a bit vocal but not yelling,,, it was a hands free phone. And its tough to remain calm when you are talking to someone who says they discussed this with you already... see next issue)
- same lady stated she talked to me yesterday about the call but as most of you know I was at school from 7:30 - 6:00 (Like I do every M-F) working my ass off in the classroom, completing Report Cards, and planning for a TOC today cuz I am sick as a dog right now.
- the problem they "fixed" is in question because it is the same problem we had the last time they were over. When asked why we didnt contact them again I stated that when you "fixed it" it was April. I havent used the furnace since then. Who uses a furnace in summer? the first time finally we use it and it has the exact same problem.
- According to their manager their job is not Customer Service... it is fixing furnaces.
- when we got into the discussion about offering other languages to their customers, (because I felt they were not being clear to those who dont know the English terminology), I asked if they speak Spanish he simply stated that he can "order a beer in Spanish". He asked if my wife is Spanish. I said she was from Mexico. He just laughed.
- When they showed up on Monday to do the job, they showed up at 8:30pm (2 hours late) we are putting Scott to bed by then.
- When I was trying to explain the whole issue with what was said on the phone his simple answer was "well, did you record it?"
- they kept asking me to send an e-mail to the manager. But as any teacher knows that e-mails are the most impersonal method of contact and a lot of misunderstandings can happen without the personal communication. Cant imagine how messed up this would have been.
- Other lovely comments from the manager (when I did talk to him):
Re: going to social media about this problem and never using them again "Fine, we have thousands of other customers who are happy."
Re: my statement " Who the heck likes to pay more money?"
Mgr - "Lots of people like paying more! Especially when they need it right away."
There were times he just plain mocked me.
When a company is SO concerned with protecting its ass instead of fixing a problem, then that company is not looking for their customers best interest in mind. Their job truly is just "fixing furnaces"...no matter what the cost. and even that is questionable....
Will I pay the bill? Of course I have to. (Manager made a strong point of reminding me of that). They got their money out of me. But it is their last and hopefully it will be the last for you too.
Please think long and hard when choosing a furnace company to deal with. These guys are completely unprofessional and looking after your best interest.
I have read the information you provided in your multiple reviews plus I’ve sourced information from the staff and it appears you are not being honest with all of your statements in your reviews.
The repair done in April 2015 was a loose thermostat wire and was recorded in our database, the repair done on November 25, 2015 was your limit switch had failed and while the technician was there he did some additional tests and cleaning at no additional charge. I find it very hard to believe that on November 25, 2015 it was the first time you had your furnace running since the April 2015 repair. It got down to 4 degrees Celsius in Coquitlam in October 2015 and got down to -4 degrees Celsius before November 25, 2015.
It is my understanding that you were verbally abusive to the staff over the telephone, I have a very strict policy in my office, if any staff member is exposed to verbal abuse on the telephone then they have my permission to hang up on that customer immediately, no human deserves to be treated the way you treated the staff.
You claim you and/or your wife were never given a price to repair your furnace, for your information, all of our prices are clearly publish on our website for consumer protection, we are proud to say we are one of only a very few that do this, furthermore we always advise our clients of the service call charge on the telephone while taking the order, this eliminate any possible confrontation between the customer and the technician while out in the field. Also, for your information, it is the consumer’s responsibility to find out the price before accepting the contractor to do the work. I find it very hard to believe that you would allow us to perform the work at your home without first gaining knowledge of what it would cost.
Your aggression is also displayed in the way you wrote your reviews, try to use some etiquette when dealing with matters of this nature. Your behavior is unacceptable in our office and I’m sure it is unacceptable conduct in the educational system.
The fact that you wrote a review is a good thing, but what you wrote has tarnished the education system and now every teacher with the same last name as you will be looked at differently by the student’s parents, thanks to you plastering your last name on most review sites.
First of all the service guy did not remove his work boots to walk down my carpeted stairs. The diagnostic call costs $138.00 and they were at my house for less than 15 minutes (ok fine). They then called me later and quoted $485.00 for the part (inducer/electric motor) plus another $140.00 for labour to install it. I bought the exact same brand, CSA Certified inducer (brand new) online for $160.00 (CDN) and did the simple swap out myself in 15 minutes. Absolutely brutal for a company to be charging over 200% markup on a part, there's just no excuse. They take advantage of the unsuspecting.
I have been using BC Furnace since 2002 and my experiences over the years have always been great. They installed a new furnace in my home, then two years later I had an air conditioning unit put in. My equipment has always been regularly maintained by them.. In 2011 they installed a new hot water tank for me. All services including duct cleaning were performed professionally by their very efficient technicians. When you book with BC Furnace try to get Lokman, he is a dream furnace repair/gentleman, definitely 5 stars from me. I highly recommend this company.
Stay Away. If you want professional reliable work, take a little extra time and find a company where the owner is doing the servicing. There are lots in the Vancouver area. Be waring of any company that advertises as much as these guys do!
BC Furnace is not a member of BBB, (too many unresolved complaints I suspect)
To give you an idea of my experience: When I finally found a company that could do the job properly (After BC Furnace started it) I also found out that the condensation pump BC Furnace charge me $184 for was worth $39. You can get some insight into their business plan based on that!
They're not looking for repeat customers.
Here is our story that we told BBB. This company had their standing revoked!!
Have you ever dealt with a company that seemingly is out to gouge its customers? For what it's worth - our young family which includes our baby did recently with this company.
> Our furnace started to rattle horribly before New Year's on December 28. We contacted BC Furnace & Air Conditioning who advised if their tech was to come onsite dec 30/31 it would be holiday hours - entitling them to charge $300/hr. Therefore, we decided to turn off our furnace and put a little heater in our daughter's room to wait until jan 2nd where they would charge only $89/hr.
> On jan 2nd, their tech came to service our furnace which included running diagnostic assessment and viewing a video that we recorded of the rattling sound. As an expert he suggested we replace a part that cost over $400. On the invoice he noted the noise may also be associated to another two part. By the time he completed the replacement part, we were invoiced for $692.70.
> In less than a week the rattling noise returned - we monitored it for a few days then decided to call them back on jan 15 to notify the company of the issue. Instead of offering to return to fix the issue - we were provided quotes for two additional parts which would total more than $900.
> I have to admit we probably short changed ourselves by not checking this company out on BBB. Alarm bells should have sounded when the organization revoked their standing with over ten unresolved complaints. Furthermore, their rating on both yelp and google reviews is poor. Despite all this discovery on this company's tarnished reputation online and with BBB - I gave the company a call today in hopes of coming to an amicable solution. I was told by the lady called Shawn who picked up the phone, the tech told my husband we required the two additional parts to completely eliminate the rattle. She offered a ten percent discount in the parts for the tech to come onsite again. I explained to her this is not the type of resolution I was looking for - how can the tech go back on his words and expertise. It's highway robbery! Heat in winter is a basic necessity - if the tech the so- called expert cannot correctly diagnose the issue tell us. We already paid close to $700 and if we go ahead with another $900, we will be half way to a new furnace. She did not agree with how the service and subsequent call was handled from their end. It's not right in the sense, the tech had replaced the most expensive part and now we are expected to pay for two additional parts based on his guess work! The attitude at the end of the call was basically take it or leave it - find another company to fix it.
> I feel like we were fooled to not have done the proper evaluation before calling this company. But hugely concerned after reading all the reviews online I can get ahold of that depicts a repetitive formula this company uses to charge customers time after time for unresolved issues that is very similar to ours at the moment.
> Obviously, I can't get our money back nor would I want their tech in our home again. Integrity and professionalism is not what this company stands for and I don't want more innocent people fall into their trap!!
> Please investigate as the weather might get colder leading to more victims becoming another number in this company's accounts receivable.
> Many thanks for your time. I realize this may not be a story to air - at least I have put it out there hopefully not on deaf ears.
This company has not responded to our BBB complaint as of yet. With our cold spell again - we had to again ditch out another $500 to call a more reputable and honest company in who guaranteed their work.