Action Furnace Inc

Heating & Air Conditioning
4086 Ogden Road SE Calgary AB T2G 4P7
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79%

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Reviews by rating (past 12 months)

Reviews for Action Furnace Inc

Average customer rating:
7.8 10 (128 reviews)

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Private User
Private User
Private User reviews Edmonton, AB
10/10

Super impressed

All in all super impressed with these guys. From start to finish Action Furnace is the real deal putting the customer first with unbelievable service. You can tell that they care about the experience as well as want the product to match. Thanks again guys

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Company Response

Hi there, Thank you so much for this 10 star review. We are happy to hear that you are pleased with the new systems and processes we have put in place to ensure the best customer experience. Thank you!

Cuddle2019 in Calgary
Cuddle2019 in Calgary
1 review Calgary, AB
10/10

Furnace repair

Today Joe and Robert arrived at our home and diagnosed our furnace and we’re able to figure out the issue and no time. They gave me options for the repairs and fixed the furnace in timely matter

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Company Response

Hi thank you for your review!

Pat in Calgary
Pat in Calgary
1 review Calgary, AB
10/10

Hot Water tank replacement

Eric arrived early and got on with the job immediately..after some fitment issues(lol) the hot water tank was installed and am awaiting my 1st hot shower in 2 days.Eric was polite , informative and a determined fellow who stayed at it until the job was complete.As well he cleaned up after himself and left my furnace room tidier than i keep it.My experience with Action Furnace was made all the better by having this hard working fellow here as their representative in the field...much thanks and appreciation Eric...and Action Furnace..definite recommendation from me to anyone who needs their services!!!

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Company Response

Hi Pat, thank you for your review! We are happy to hear that Eric did a great job on your hot water tank installation. Thank you for choosing Action Furnace!

Scott from Calgary
Scott from Calgary
7 reviews Calgary, AB
0/10

Very pushy on furnace replacement when repair was sufficient

As you can see from my other reviews, I have typically only written favourable reviews of companies I have dealt with.
Unfortunately I feel compelled to provide a poor rating to Action Furnace based on the experience I had, and my experience appears to be consistent with how a few other reviews in regards to the level of dishonesty in their service. I found them to be very pushy with respect to needing to purchase a new furnace.
Our furnace stopped working last November, and I contacted Action Furnace based on their favourable reviews. Their technician showed up, very pleasant individual. He diagnosed the part attributable to the main failure at $800, as well as a few other parts that would have to be replaced for a total of $1,500.
He then proceeded to repeatedly tell me that the repair was a bad investment and I should just purchase a new furnace for between $4500 and $6500). I indicated I was not interested in purchasing a new furnace. He then proceeded to tell me that at this point he cannot verify the main board is functioning until the other parts were replaced, and if a new board was needed that would bring the total price to $2200. He kept pushing for me to buy a new furnace for $6500…so when faced with a bill of either $2200 or $6500, I decided to get a second opinion.
I had another company come by and replace the ONE PART that was causing the failure (they charged $300 for the part). One year later, and the furnace is still working great since that repair!
I was very thankful I got a second opinion, and very disappointed to see how Action Furnace was so pushy on unnecessarily replacing the furnace. The price I paid to Action was for this Service Call only.

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Company Response

Hi Scott,
I'm sorry to hear about your experience with Action Furnace last year. We pride ourselves on doing the right thing for the customer and providing them with options to make the best decision for their home and family. The experience you had last year with Action Furnace is not our standard. The employee who was at your house is no longer employed with Action Furnace. If you would like to discuss this matter further, please contact our office at 403-288-4004 and ask to speak with our General Manager.

Terry Gilmour in Airdrie
Terry Gilmour in Airdrie
1 review Airdrie, AB
10/10

The time had come......

So after 24 years, it was time for a new furnace. Did not know where to start so I called Action Furnace . Being a member of the " peace of mind club"' , I called them so i could "start the ball rolling". From the point of my call to ask some questions , to my new furnace being installed, the experience was great. I was made to feel comfortable thru the whole process. I would highly recommend Action Furnace to be part of your
expert team to help you manage your home needs! I sure know more about furnaces now.
You can contact me at terrygilmour@hotmail.com if you have any questions about my purchase of my new high efficient furnace.

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Company Response

Hi Terry thank you for your review! Thank you for your patronage with Action Furnace. We are so glad to hear that you were happy with the furnace installation. Enjoy your warm furnace this winter!

Heidi in Red Deer
Heidi in Red Deer
1 review Red Deer, AB
10/10

Furnace and duct cleaning

Great service from their technician today. He was very thorough and made sure I was happy with his work before he left. I will definitely be having Action Furnace back next year!

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Company Response

Thanks for the Review Heidi.

aswin in Calgary
aswin in Calgary
1 review Calgary, AB
10/10

annual service

I would like to thank Mark who performed annual furnace and duct cleaning at my home. Mark was very diligent and professional, He is to be commended for his work

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Company Response

Thanks for the review Aswin!

CheriseLowe in Calgary
CheriseLowe in Calgary
1 review Calgary, AB
10/10

Great Experience on AC Installation

Really enjoyed working with Action Furnace right from receiving the quote all the way through to installation! Jeff was the installer working with us and he was really knowledgeable, personable and really went above and beyond in terms of customer service. So happy with this experience - had a great sleep last night in our cool house!

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Company Response

Hi Cherise thank you for your 10 star review! We are happy to hear that you were pleased with the entire sales to installation process. We hope you enjoy your new air conditioner! Thanks for choosing Action Furnace.

Jennifer Millett in Santa Clara
Jennifer Millett in Santa Clara
2 reviews Calgary, AB
10/10

New A/C Unit installation

Cliff and Todd showed up the time as scheduled. They are polite, professional and did a great job installing my new A/C unit. They worked for hours (need to tell them to take a break for drinks and food) and kept me posted with the progress every few hours. Andrew arrived later in the day and ensuring everything is installed and working well as expected. They went thru items with me in details, very knowledgeable and thorough. My sister referred me to Action Furnace and will highly recommending them to family and friends.

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Company Response

Hi Jennifer thank you so much for this review! Thank you for choosing Action Furnace for your installation.

Kim in Calgary
Kim in Calgary
1 review Calgary, AB
10/10

Service

Nelson was amazing! Friendly, fast and thorough!! I will ask for Nelson everytime! He was great with my dog, was very knoweldgable and seemes veey hapoy to be doing his job.

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Company Response

Hi Kim. Thank you so much for your review. We will pass on your kind review to Nelson. Thank you for choosing Action Furnace.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Action Furnace Inc

Home of the Fixed Right Or It's Free Guarantee! Action Furnace has been proudly serving Albertans for 30 years. When you're looking for a furnace sales and repair company, we hope you'll remember Action Furnace. We post specials frequently so visit our website and then give us a call for discounts, contests, and free service giveaways. So whether you're buying a furnace, air conditioner, water heater, or humidifier we're there to help you and our work and prices are guaranteed to be the best.

CATEGORIES
Heating & Air Conditioning
PRODUCTS
High Efficiency Furnaces, Central Air Conditioning, Hot Water Tanks, Direct Vent Tanks, Tankless Hot Water Systems, Humidifiers, Water Softeners, Indoor Air Quality, Advanced Filtration Systems
SERVICES
24/7 Furnace & Air Conditioning Repair, Duct Cleaning, Scheduled Furnace Tune-ups
BRANDS
Amana, Goodman, American Standard, Bryant, Rheem/Ruud, York
WEBSITE
http://www.actionfurnace.ca
YEAR ESTABLISHED
1978
NUMBER OF EMPLOYEES
100
RETURN POLICY
Satisfaction Guaranteed
PAYMENT METHOD
Visa, MasterCard, Cash, Cheque, Low Interest Financing
MEMBERSHIPS
Better Business Bureau
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
10 years parts and labour warranty on all installed heating and cooling systems.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.