As you can see from my other reviews, I have typically only written favourable reviews of companies I have dealt with.
Unfortunately I feel compelled to provide a poor rating to Action Furnace based on the experience I had, and my experience appears to be consistent with how a few other reviews in regards to the level of dishonesty in their service. I found them to be very pushy with respect to needing to purchase a new furnace.
Our furnace stopped working last November, and I contacted Action Furnace based on their favourable reviews. Their technician showed up, very pleasant individual. He diagnosed the part attributable to the main failure at $800, as well as a few other parts that would have to be replaced for a total of $1,500.
He then proceeded to repeatedly tell me that the repair was a bad investment and I should just purchase a new furnace for between $4500 and $6500). I indicated I was not interested in purchasing a new furnace. He then proceeded to tell me that at this point he cannot verify the main board is functioning until the other parts were replaced, and if a new board was needed that would bring the total price to $2200. He kept pushing for me to buy a new furnace for $6500…so when faced with a bill of either $2200 or $6500, I decided to get a second opinion.
I had another company come by and replace the ONE PART that was causing the failure (they charged $300 for the part). One year later, and the furnace is still working great since that repair!
I was very thankful I got a second opinion, and very disappointed to see how Action Furnace was so pushy on unnecessarily replacing the furnace. The price I paid to Action was for this Service Call only.
- Company Response
I'm sorry to hear about your experience with Action Furnace last year. We pride ourselves on doing the right thing for the customer and providing them with options to make the best decision for their home and family. The experience you had last year with Action Furnace is not our standard. The employee who was at your house is no longer employed with Action Furnace. If you would like to discuss this matter further, please contact our office at 403-288-4004 and ask to speak with our General Manager.