As you can see from my other reviews, I have typically only written favourable reviews of companies I have dealt with.
Unfortunately I feel compelled to provide a poor rating to Action Furnace based on the experience I had, and my experience appears to be consistent with how a few other reviews in regards to the level of dishonesty in their service. I found them to be very pushy with respect to needing to purchase a new furnace.
Our furnace stopped working last November, and I contacted Action Furnace based on their favourable reviews. Their technician showed up, very pleasant individual. He diagnosed the part attributable to the main failure at $800, as well as a few other parts that would have to be replaced for a total of $1,500.
He then proceeded to repeatedly tell me that the repair was a bad investment and I should just purchase a new furnace for between $4500 and $6500). I indicated I was not interested in purchasing a new furnace. He then proceeded to tell me that at this point he cannot verify the main board is functioning until the other parts were replaced, and if a new board was needed that would bring the total price to $2200. He kept pushing for me to buy a new furnace for $6500…so when faced with a bill of either $2200 or $6500, I decided to get a second opinion.
I had another company come by and replace the ONE PART that was causing the failure (they charged $300 for the part). One year later, and the furnace is still working great since that repair!
I was very thankful I got a second opinion, and very disappointed to see how Action Furnace was so pushy on unnecessarily replacing the furnace. The price I paid to Action was for this Service Call only.