Action Furnace Inc

My old furnace failed. I was not able to find a “local” shop with availability for at least four or more days. I used Action Furnace in the past when living in Calgary. After checking their website I called to confirm they did service my area. From that call to completed new insrallation of the furnace and additionally a/c the entire process took 4 days. Everyone I interacted with were professional polite and easy to work with. I would not hesitate to use them again. I was very pleased with interacting with my installers as well as the comfort advisor and service tech. The lady who took my call got things moving quickly and was always informed of when each person was on their way so I was not kept waiting.

The first workperson left a gas leak. Even though I pointed out to him the strong odour of gas. He forgot to tighten the line. I was impressed that a second worker was sent out within hours to fix. But I shudder to think of what may have happened if I was not at home and the gas continued to leak. The conpany offered no discount due to the incompetence.

Excellent service. Arrived on time- knowledgeable serviceman. Pleased overall. Would and have recommended this firm to others following new furnace installation last year. Pleasant staff to deal with at main office. Congrats

FIVE STARTS all the way! Excellent from start to finish. We had arranged for a Tune-Up for Monday, October 16. Justin was the technician who came out for the call. Upon his inspection he found there to be a crack in the furnace which was leaking CO2. As this was an emergency, Justin arranged for furnace replacement & installation for the next day, Tuesday, October 17. This was absolutely awesome what Justin did to get us looked after immediately.

Yesterday was installation day and I was told I would receive a call between 8 - 10 am to let me know the guys were on their way. Well I got the call at 7:53 am, very impressive, letting me know they would be arriving shortly. James and Adman?(sorry don't remember his name) came to the door and first off with a smile James introduced himself along with Adman. Talk about starting off with excellent customer service. Anyway, the guys kept me updated as to what was going on at all times. After all was complete James took me outside and to the furnace room to show exactly what had been done. After that James sat down with me and reviewed (probably 20 minutes) all the paperwork/checklists answered questions I had. This man James is incredible, very thorough, efficient & knowledgeable. You have one great team leader here, make sure you don't lose him to any other organization. You can tell James takes pride in his work everything was professionally finished/fixed. Complete cleanup after - absolutely spotless.

We picked Action Furnace from hearing advertising on TV/Radio and see the trucks in our area. I work at a Real Estate office and one of the REALTORS® told me you are the best company in town with the best rates. Turns out my husband's co-worker indicated the same thing and also a great price.

We are most grateful we selected Action Furnace. Great experience from start to finish.

Hopefully Management will see my feedback and acknowledge James for his awesome outstanding work & customer service.

Thanks again and we look forward to being able to tell others to select Action Furnace.

Shelley & Bruce

WellHaven't had heat all week. Called Action Furnace because the house's $8,500,00 system Action installed is supposed to be under warranty until 2021. They won't honour it, and I won't get a call from a supervisor or manager until Monday ! I'll wait to see what a manager says before I give a final verdict however, and I remain hopeful they do the right thing.

Well, I got a call from a manager named Ryan an hour later. Didn't have to wait till Monday :) He sent a female technician named Brandy who was excellent! No parts needed so no warranty issue, and she spent the time showing me how to avoid the problem, and I got heat!

The two installers arrived right on time, after I received a call to say they were on their way. Both gentlemen were very courteous, and answered all my questions well, and I had lots of them. The main installer, Patrick, was very helpful, and courteous. His co worker, Mitchell, was exactly the same and I cannot say enough good about them. Action Furnace should be proud to have them on their team. Mitchell was a journeyman, and Patrick was very helpful to him, in the fact that he would take the time to stop what he was doing and help Mitchell and answer all questions he had. I personally feel that an extra installer could have been used to help Mitchell, leaving Patrick to continue on. I don't think they were planning on starting the job at 9 am and finish at 8:30 pm. This is something that Action Furnace should look at, I think. Cleanup was great, everything was great. Patrick and Mitchell were terrific. Thank you, Action Furnace Edmonton.

Matt and Derek installed my new furnace today Aug. 25,2017. They did a great job and explained all the functions. The clean up was great and I would recommend Action to my neighbors, as my condo is 30 years old and the lifespan of many of the appliances is coming to an end.

Excellent discussion with Sales Rep in which he clearly explained the functionality of the various products. No pressure tactics to buy something we didn't need.

Excellent installation by technicians. Friendly with pristine cleanup afterwards. Fully explained the system and how to use it. I highly recommend this company.

After requesting 4 quotes, Action Furnace was the only one to contact me. The rep was thorough and helpful throughout the process, carefully explaining what we needed and did not try to oversell. Installation was less than a week and the guys who came out were experienced and respectful. Both went to great lengths to help answer any questions we had. We are very satisfied with their work and their commitment to customer service - a virtue that is lacking these days.

Paid $3500 to install an air conditioner. The unit is extremely underpowered, and cannot keep up with even the most moderate of summer days. It will power on for 20-30 minutes before taking a 5 minute break before powering on again. I should have gone with a better company. I am not attempting to keep the temperature very cold, When it is 29 outside I set it to 25, and it never shuts off. All blinds and windows closed. I was not presented any options, just their summer special air conditioner install. I should have bought a better unit from a better company.