Shelley in Calgary

FIVE STARTS all the way! Excellent from start to finish. We had arranged for a Tune-Up for Monday, October 16. Justin was the technician who came out for the call. Upon his inspection he found there to be a crack in the furnace which was leaking CO2. As this was an emergency, Justin arranged for furnace replacement & installation for the next day, Tuesday, October 17. This was absolutely awesome what Justin did to get us looked after immediately. Yesterday was installation day and I was told I would receive a call between 8 - 10 am to let me know the guys were on their way. Well I got the call at 7:53 am, very impressive, letting me know they would be arriving shortly. James and Adman?(sorry don't remember his name) came to the door and first off with a smile James introduced himself along with Adman. Talk about starting off with excellent customer service. Anyway, the guys kept me updated as to what was going on at all times. After all was complete James took me outside and to the furnace room to show exactly what had been done. After that James sat down with me and reviewed (probably 20 minutes) all the paperwork/checklists answered questions I had. This man James is incredible, very thorough, efficient & knowledgeable. You have one great team leader here, make sure you don't lose him to any other organization. You can tell James takes pride in his work everything was professionally finished/fixed. Complete cleanup after - absolutely spotless. We picked Action Furnace from hearing advertising on TV/Radio and see the trucks in our area. I work at a Real Estate office and one of the REALTORS® told me you are the best company in town with the best rates. Turns out my husband's co-worker indicated the same thing and also a great price. We are most grateful we selected Action Furnace. Great experience from start to finish. Hopefully Management will see my feedback and acknowledge James for his awesome outstanding work & customer service. Thanks again and we look forward to being able to tell others to select Action Furnace. Shelley & Bruce