This started out as a DIY project. I telephoned Finns for advise on cushion choice for this chair. Kevin was very friendly. He did ask if we could bring the chair over to the shop so he could look at it. It was a busy Friday afternoon, but Kevin stopped what he was doing and answered all the questions we had. We chose to let Finns tackle the re-upholstery job because their price was excellent. We had our own fabric. We delivered the chair on a Monday and by Wednesday it was finished !! That what I call real fast service. Jeff. Kevin and all the staff at Finns were exceptional. If you are doing a project and need advice, supplies, etc or you want to have someone professional do the work, Finns is the place to go.