Chinook Glass & Screen Ltd

Mirrors & Glass
Calgary AB T2M 0H9
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Mirrors & Glass
Chinook Glass & Screen Ltd
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65%

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Reviews by rating (past 12 months)

Reviews for Chinook Glass & Screen Ltd

Average customer rating:
6.3 10 (20 reviews)

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Poor Customer Service
Poor Customer Service
1 review Calgary, AB
1/10

Replacing a Bedroom WIndow

Unfortunately, I had a bad experience with Chinook. I had done some research and they were recommended. Initial customer service was good as they agreed to replace my spare bedroom window by Mid-August due to guests staying in room for family wedding. Discussed was also a Canada green Energy program. Agreement was made on June 14th.
By 1st week of August I had not heard, called and was informed window would not be ready until September. Expressed my concern but had no choice but to move forward. Window was installed by Mid-Sept and installers were great and very professional, hence one star!
When I had the Company in for Canada Green energy grant we became aware this Lux window is Energy Star Certified as discussed. I have left a message but as usual have not received any feedback.
This company cannot be trusted and has a real lack of customer follow thru.

Approximate cost of services:
$1,900.00
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Private User
Private User
Private User reviews Airdrie, AB
9/10

Two Filipino guy

My glass door shower is leaking.Two guy visited and the other one is rude.They both fix it but he wanted us to shower uncomfortably so that no leaking issues to be happen.I was mad of what he said.The next two weeks two Filipino guy came to clean and fix my shower again.I had an amazing service from them.They work so hard to satisfy us.Im glad they came.Thanks to them

Approximate cost of services:
$0.00
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Company Response

Sorry to hear you didn't have the best experience with the first crew we sent out but we are happy that the 2nd crew were able to get the issues resolved. Thank you for your business with us
Poppy

Lisa from Calgary
Lisa from Calgary
15 reviews Calgary, AB
8/10

Happy Overall but Messy Job!

We needed to get a glass replacement + a couple other things (window locks + handles). Chinook Glass was very nice to deal with and gave us an ETA that they respected.

2 of their installers came to our place and it was a snowy day. They didn't protect the floor at all (carpet!) and left their muddy bucket sitting on the carpet. It obviously left marks. Also, when their second installer installed the new handles, he probably cut himself and was bleeding. (I found blood marks all over my carpet and even upstairs on the hardwood floor!) I am not sure why he didn't go straight to the bathroom unless he didn't notice? I mean, I found blood on the window so... Anyways, that was really a messy job and I had to clean everything up after they left. (That's when I realized it was a mess) Other than that, they were both very nice and did a good job but wow... They need to leave the premises clean! Also reached out to the sales person to let him know but never heard back.

Approximate cost of services:
$500.00
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Company Response

Hello Lisa,

Thank you for taking your time to write this review, I am very glad the workmanship and service work went well. We truly apologize for the mess as no customer should have to go through this.

As mentioned over the phone, this is not our practice to leave a mess behind, our installers have been spoken to regarding double checking all work once the job is complete to ensure cleanliness and completion. All of our 20 installers are equipped with drop clothes and glass cleaner, they are required to use so I do apologize for this inconvenience. If carpet cleaning or anything else you need is required, please do not hesitate to reach back out and we would be happy to assist.

Kind Regards,

Chinook Glass & Screen

Carla-Jayne in Calgary
Carla-Jayne in Calgary
1 review Calgary, AB
2/10

Over priced

My patio glass door needed the plastic rollers changed. That was done and the door works well. However, I was charged $60 for parts and $220 labour for two men. They sat in my driveway for 10 minutes before coming to the front door and the job was completed in 20 minutes. Two men were not required for this job. I have lifted the patio door out of the frame many times alone to clean the windows so double manpower was not needed. The young men were very friendly but this whole service is way over priced.

Approximate cost of services:
$280.00
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Company Response

Hi Carla-Jayne, Sorry you believe the service was over priced but we don't know till we get to site how large the patio doors will be so it is our policy so none of our staff get back injuries to send a 2 man crew which is $220 an hour with a 1 hour minimum charge. If this was not explained to you prior to us sending the crew and the cost was unexpected please give me a call and we will work a discount based on what are customer service rep told you the charges would be, I can be reached at 403-277-2456. Have a nice night! Poppy

Dan Yachney from Calgary
Dan Yachney from Calgary
3 reviews Calgary, AB
10/10

Patio Door roller replacement

On Fri July 27, 2018, I had my patio door rollers replaced. I can't say enough of the professionalism and dedication of the 2 men, who did the work. They were conscientious and did a first class job.
This was the third time I have used Chinook. In the last few years they have cut glass and replaced picture window glass. All times the work has been very satisfactory. Pricing reasonable.
Dan Yachney

Approximate cost of services:
$242.00
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Private User
Private User
Private User reviews Calgary, AB
0/10

Warranty on glass

Don't ever use this company. I thought that you would get a legit company that would honor their warranty on glass. Read the small print, we don't cover any surprise cracks. It can't be a defect, it has to be the customers fault. They tell you this, before they even look at it. It is just a waste of time, and money.

Approximate cost of services:
$1,000.00
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Private User
Private User
Private User reviews Calgary, AB
0/10

terrible

They damaged the inside moulding around the windows, left the place filthy and the windows leak. Our previous experiences with Chinook were positive, so I'm disappointed. They also haven't been very quick to respond to our complaint. They told me that they will call me sometime over the next few weeks to address our complaints.

Approximate cost of services:
$2,500.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Private User
Private User
Private User reviews Calgary, AB
10/10

Replacing a glass pane

My husband had a medical emergency and the bathroom window was broken to access the house. Firemen did put plastic over the hole, but I was very concerned regarding a large opening on the ground floor of my house. After I explained the situation to the staff member I spoke to she arranged for someone to come very quickly and the glass was replaced that afternoon. I was extremely grateful for her prompt solution. The Team who replaced the pane were very good and did a great job. Thanks to the whole team I dealt with.

Approximate cost of services:
$400.00
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User in Edmonton
User in Edmonton
1 review Strathmore, AB
5/10

Single screen needed

I needed a single screen built. I sent pictures, measurements and everything else possible for the screen. They asked for information for window frames that I did not have, which was shown in the pictures. I had to go down to pick out what I needed and the lady still seemed unsure. It was difficult to get an answer about how I needed to buy the product, full pcs or if cut was possible. No help about anything.

Great selection but it seemed like they didn't know how anything works

Approximate cost of services:
$35.00
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Private User
Private User
Private User reviews Calgary, AB
10/10

Sliding window balance

When selling my house I found out that I needed to replace a side balance for one of my vinyl sliding windows. I spent a lot of time contacting window companies and contractors, and nobody had the proper size. Thankfully one of them said to just call Chinook Glass. I got in touch, and sure enough I was able to head over to the shop to pick it up. This was an easy job, so was able to just do it myself. Next time they will be my first call!

Approximate cost of services:
$50.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Chinook Glass & Screen Ltd

Chinook Glass & Screen is a supplier and installer of glass showers, windows and screen products for residential and commercial clients in Calgary and surrounding areas.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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