My husband had a medical emergency and the bathroom window was broken to access the house. Firemen did put plastic over the hole, but I was very concerned regarding a large opening on the ground floor of my house. After I explained the situation to the staff member I spoke to she arranged for someone to come very quickly and the glass was replaced that afternoon. I was extremely grateful for her prompt solution. The Team who replaced the pane were very good and did a great job. Thanks to the whole team I dealt with.