Action Flooring

Floor Retailers
9249 50 Street NW Edmonton AB T6B 3B6
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84%

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Reviews by rating (past 12 months)

Reviews for Action Flooring

Average customer rating:
8.2 10 (30 reviews)

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Greg from Edmonton
Greg from Edmonton
7 reviews Edmonton, AB

First Review

10/10

Retail renovation

Extremely competitive and had an amazing selection of flooring to choose from. The best part about working with Lauren is she gave me options that were consistent with the designers choices.

Lauren was amazing co-ordinating with our other contractors and trades, she had the installers there when we needed them and they were exceptional!

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Tilton in Edmonton
Tilton in Edmonton
3 reviews Edmonton, AB
10/10

Expert Costumer Service

We have used Lauren at Action Flooring for over 10 jobs. There is a benefit to having a customer service and product expert help you on a project. We have received flooring solutions that fit each individual job; never being over or undersold. I highly recommend Lauren at Action Flooring.

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Brady and Heidi Van Ry in Edmonton
Brady and Heidi Van Ry in Edmonton
2 reviews Edmonton, AB
10/10

New carpet and hardwood

We are very happy with the quality of the carpet and hardwood from this company. The installers were pleasant and hardworking and the staff were very helpful especially around choosing the right look and overall interior design advice. Very impressed with the outcome of this project!

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Tehal in Edmonton
Tehal in Edmonton
1 review Edmonton, AB
9/10

2nd project

Action flooring staff simply the best i dealt with Ashley and Amanda. They are superb did the job beyond my expectation and even before time limit. i would recommend to my friends.

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Company Response

Thank you very much for your kind review. We strive to provide top level quality and service no matter what. We are glad you are happy with your finished product.

sandi in Edmonton
sandi in Edmonton
1 review Edmonton, AB
9/10

carpet installed

I had these guys come in and lay carpet .They were very fast and efficent they left a little mess but otherwise were very good .But to get to the carpet the staff at action flooring were very helpful and accomodated my budget and my needs to what I wanted koodoos to Leeanne Walters and to Dave the owner. Thanks so much.

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Company Response

Thank you very much for your kind review. We strive to provide top level quality and service no matter what. We are glad you are happy with your finished product.

Harold, Fort Sask. in Fort Saskatchewan
Harold, Fort Sask. in Fort Saskatchewan
1 review Fort Saskatchewan, AB
8/10

Remove and replace carpet in four rooms

After comparing three flooring companies, Action Flooring was selected due to help from knowledgeable staff providing product choice and competitive pricing. Removal and professional installation was completed efficiently and in a workmanlike manner as per initial price quotation.

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Company Response

Thank you for taking the time to leave us a review Harold, we greatly appreciate it and look forward to working with you in the future.

happy house  Laurie Heights
happy house Laurie Heights
6 reviews Edmonton, AB
8/10

Condo Renovation

Action flooring completed the tile in our Kitchen and the laminate replacing the carpet in our living and dining room.
The finished product was very good and we enjoy how it all looks.
There were several different teams doing the work over several weeks.
Some teams were better than others, and only one team was exceptional in their respect for our condo. They were meticulous in their attention to detail and left the building as clean as they found it.
The other teams were average to terrible in cleaning up after themselves and we had to vacuum outside our condo and clean the deck several times.

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Company Response

We are glad you are happy with your finished product but would like to further look into the cleanliness of the project. Could you kindly email sean@actionflooring.ca he is our general manager

Elena in Edmonton
Elena in Edmonton
1 review Edmonton, AB
9/10

Carpet Installation

We built with a builder who used Action Flooring to install the laminate, carpeting, and tiles. The laminate and tiles seems ok but the carpet in the master bedroom had started to ripple (bump up) really bad in the middle of the room right after the 1 year mark. Because it past the 1 year the builder would not warrant it. Admittedly we did not get around to calling Action Flooring until now which is about 2 years after the install and obviously they would not do anything for us and suggested we pay $300+ to re-stretch the carpet. But in my honest opinion the rippling of the carpet should not happen within 2 years of new carpet install and if it did it is because the carpet did not get stretched properly during the install. The master bedroom is a large room so it is very likely it will start rippling if the install was not done properly. The carpet has not been washed or had any heavy furniture moved across it. Action Flooring acts like the rippling is a common occurrence and quite frankly that is not true unless the installers got lazy and did not use the proper tool to stretch the carpet during installation.

UPDATE: After posting my review, I was promptly directed to contact the general manager. She said they would warrant the fix at no charge even though its been 2 years since the original install. I am very pleased to know that Action Flooring would take responsibility and look after their customers even after the 1 year warranty period.

Review has 2 previous versions
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Company Response

Elena,
As per industry standard the warranty is one year for installation. But we would be happy to take a second look at this. If you are able to reach out to the general manager at 780.468.4118 he would be happy to assist you further.

Garryhongchang from Strathcona
Garryhongchang from Strathcona
1 review Edmonton, AB
9/10

New home flooring

I had hardwood and carpeting installed by Action in my new home. The hardwood hasn't had any issues, but the carpeting only in my basement has been bumping up from day one. Within 6 months, I called to get someone to get the bumps out of my rumpus room. They did fix that. However, slowly, bumps started creeping up again, but this time in the hallway as well as the rumpus room. Then a bedroom and then my den, which I hardly ever use. Basically there were bumps in every room, even under heavy furniture that has never been moved! They are so ugly to see and are tripping hazards throughout my entire basement. I called Action and was told they only warranty a year! My parents have carpeting throughout their entire house and have never had any such problems in 30 years! Clearly this is a problem with the install or carpeting they sell, but Action will not take responsibility!

UPDATE: After posting my review, I was promptly directed to contact the general manager. He said they would send someone to fix the problem at no charge. The service man said it was obvious that it was an installation problem, and eventually after two days of work to re-stretch the carpet, almost two inches of carpeting was removed from the borders. Now my carpeting is flat and bubble free! I am satisfied that Action Flooring took responsibility to re stretch the carpet.

Review has 2 previous versions
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Company Response

Hello, we cannot find anything in our system or service records in regards to a service or product that was supplied by Action Flooring to you; please provide your address and best contact number we will reach out to you to see how we can better serve you. If you would prefer, the general manager has been made aware, and you are more than welcome to speak with him at 780.468.4118. Thank you

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Action Flooring

Action flooring is a family owned business started in 1985 by David Reid. Presently Action's team consists of 16 full time sales staff and 30 subcontractors. Our staff is comprised of three family members as well as many long standing employees, one of which is currently celebrating their 25th anniversary ...
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