Dust Queen Maid Service

House & Apartment Cleaning
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90%
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Reviews by rating (past 12 months)
29
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1

Reviews for Dust Queen Maid Service

Average customer rating:
9 10 (88 reviews)

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Fawcetts in Edmonton
2 reviews Edmonton, AB
8/10

the staff at DustClean are very efficient & organized I appreciate their checking with me each time to see if there is any change to the usual because sometimes my needs change.

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Company Response

Thank you for taking the time to submit a review of your experience with Dust Queen Maid Service. We take pride in exceptional customer service and always strive for a great customer experience. We are happy to provide you $25 off your next clean, as a token of appreciation.

Dups84 in Edmonton
1 review Edmonton, AB
10/10

I have been using Dust queen for approx. 3 years, and I have been very satisfied with their customer service, follow up calls and overall business when it comes to getting your house cleaned. I would highly recommend their services for a standard clean or house move clean

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Company Response

Thank you for taking the time to post a review of your experience with Dust Queen Maid Service. We are happy to credit you $25 off your next clean, as a token of appreciation . We appreciate your continued service with Dust Queen Maid Service and endeavor to provide a great customer experience.

Manuela in Edmonton
1 review Edmonton, AB
10/10

Friendly, professional staff, from customer service to the actual cleaning technicians, who happened to be on time and very polite.
Fast, albeit very thorough service: they were able to scrub stains off of pantry shelves that we had given up on a long time ago.
No dilly dally (ie no cigarette breaks, phone calls other than the one from the office to confirm the original quote, etc.).
Open to feedback, willing to help the employer. They worked around family needs.
I appreciated the final tour of the house to double check with us that the job was up to our expectations, plus follow-up call from the office.
We will definitely be using this company's services again.

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Company Response

Manuela,

Thank you for taking the time to post a review of your experience with Dust Queen Maid Service. We endeavor to provide exceptional customer service from the time you call our office, to the technicians completing the clean of your home.
We pride ourselves that we are the #1 Maid Service, and stand behind our 100% Customer Satisfaction Guarantee. We will be happy to provide you $25 off your next clean as a token of appreciation.

John in Edmonton
1 review Edmonton, AB
10/10

We had Ashley and her team over for a maintenance clean about a week and a half after they were here for a thorough clean. They were able to fit us into their schedule on short notice. In both cases they were friendly, hard working, and attentive to cleaning details. Since they came as a team, the cleaning time is greatly reduced compared to having just one person.

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Company Response

John,

Thank you for taking the time to post a review of your experience with Dust Queen. We endeavor to provide exceptional customer service and pride on our attention to detail in the home. We will be happy to provide you $25 off your next clean, as a token of appreciation from Dust Queen Maid Service

Alice in Edmonton
1 review Edmonton, AB
10/10

I've used Dust Queen 3 times and each time they sent a different team of people. Each time I was impressed by the professional conduct and the efficiency in which they cleaned my home. I'm very perfectionist, so I was very pleased that they cleaned to my high standards. Obviously they train their staff very well.

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Company Response

Alice,
Thank you for taking time to post a review. As a token of appreciation, we will credit $25 off your next clean. We appreciate you as a valued customer, and we endeavor to provide exceptional customer service and 100% customer satisfaction.
Also, if you have any family or friends who would benefit from our services, please let us know and for every referral who chooses our service, we provide you $25 off as well.

Dust Queen Maid Service

sheba1 in Edmonton
1 review Edmonton, AB
10/10

We having been using Dust Queen for years now and they consistently do great work. Their attention to detail is excellent and they hand wash the floors which makes a big difference, highly recommended!

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Company Response

Thank you for choosing Dust Queen for your cleaning needs. We pride ourselves on the detail and endeavor to provide a superior customer experience.
We appreciate your business and will credit you $25 off your next clean. If you would call our office and provide your first and last name, we are happy to provide this credit

Jennifer in Edmonton
1 review Edmonton, AB
10/10

Wonderful to come home to a sparkling house. The attention to detail is fantastic and we have not been disappointed yet. We recommend Dust Queen to any and all who appreciate quality cleaning!

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Company Response

Jennifer, thank you for taking the time to post a review of your experience with Dust Queen. As a valued customer, we endeavor to provide superior service and 100% customer satisfaction.
We are happy to credit you $25 off your next clean, as a token of appreciation.
Keep in mind for the busy holiday season, we do also offer gift certificates which make a great gift idea.

Thank you from Dust Queen Maid Service

BG in Edmonton
1 review Edmonton, AB
9/10

Excellent cleaning job. It was nice to come home to a spotless house. My Shower doors were sparkling and my house was dust free!
Everything was cleaned perfectly. I would highly recommend Dust Queen!

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Company Response

Thank you for taking the time to post a review We endeavor to provide 100% customer satisfaction from the time you speak to a customer service representative to cleaning your home. We are happy to provide you $25 off your cleaning for posting this review.
At any time it is our pleasure to assist with questions.

Dust Queen Maid Service

Jessica in Edmonton
1 review Edmonton, AB
9/10

Dust Queen cleaning have always done a fantastic job in my home, With three kids at home they have been a blessing. They always go above and beyond to make their customers happy.

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Company Response

Jessica,
Thank you for your review and we provided you $25 off your recent clean for taking the time to post on Home Stars. We appreciate you as a valued customer, and we are pleased you are enjoying your cleaning. If at any time we may be of assistance, it is our pleasure to do so.

Thank you again.
Dust Queen Maid Service

Ana Maria in Beaumont
1 review Edmonton, AB
8/10

Good service and willingness to improve when you are not satisfied. Accomodating when you choose a specific crew.
I would give 5 stars if they would not charge any booking fee .

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Dust Queen Maid Service

Dust Queen Maid Service has been earning the trust of our clients since 1989. Dust Queen Maid Service is the Consumer's Choice Winner 2004 through 2014 and the Top Choice Winner 2007 through 2013 for Business Excellence.

CATEGORIES
House & Apartment Cleaning
PRODUCTS
ECO Certified (Green Solutions). All of our solutions are biodegradable and environmentally safe!
SERVICES
Spring/Fall Cleanings, Move In/Out cleanings, Occasional Cleanings, Recurring Weekly, Bi-Weekly, Tri-Weekly and Monthly
SPECIALITIES
Detailed flexible service to meet your needs. Extensive training program for all Dust Queen Employees. Certifications for first aid responders. Exceptional customer service. Dust Queen Maid Services maintains a 5 Million Dollar Liability Insurance Policy as well as being Occupational Health and Safety Compliant
WEBSITE
http://www.dustqueen.com
YEAR ESTABLISHED
1989
NUMBER OF EMPLOYEES
40
RETURN POLICY
Credit Card (Visa, Master Card and American Express), Cheque or Cash
PAYMENT METHOD
Visa, MasterCard, American Express, Cheque and Cash
LICENSES
ECO Certified (Green Solutions)
MEMBERSHIPS
BBB A+ Rating
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WARRANTY TERMS
100% Customer Satisfaction Dust Queen expects our clients cleaning to be perfect every time!
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