A Nedlaw Roofing Company

We very recently had a roof installed by Nedlaw. Their price was competitive, the service very professional and communication was great. The work was done quickly and professionally with good cleanup. At the end we were presented with a package that included our quote and 50 year non prorated registered warranty.

Nedlaw installed a roof garden on our newly constructed home. While the roof garden itself was done well and by a great team, it is the service and ongoing maintenance of the garden that have been a problem. Two years later I have yet to receive a promised service manual that outlines the recommended maintenance and care. I have emailed and called the company on this matter in excess of 5-6 times over the course of four months.

Additionally, after the first year's service visits expired (4 visits are included with the installation contract) I can not get Nedlaw to provide me with even a simple quote for seasonal maintenance visits for the garden. Without a quote I can't book a service visit from the company. Right now I am stuck with a $15,000 roof garden that I have little information regarding how to properly service or maintain. Nedlaw lacks commitment to seeing their product thrive and maintaining customer relationships.