We installed two gas fireplaces from the Wood&Energy Store. Install of one was good. Install of second had a gas leak that took 3-4 weeks to repair to order the part.
Follow up service awhile after install was abysmal. Took 4 days of four calls to contact service department. They did not return phone calls after messages left the first 3 calls. Final made contact to service rep who was demeaning, sarcastic and rude. Expect $220 just to show up at the door and then would add cost of repair. Do not use them!