Wood & Energy Store

Fireplaces
5718 Gateway Boulevard NW Edmonton AB
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HomeStars  >  Fireplaces in Strathcona  >  Wood & Energy Store
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70%

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Reviews by rating (past 12 months)

Reviews for Wood & Energy Store

Average customer rating:
7.6 10 (8 reviews)

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Bert in Beaumont
Bert in Beaumont
1 review Beaumont, AB
10/10

Service and repair

I bought a pellet stove from don and his staff and was very impressed with the customer service at the point of sale. After a short time the stove gave me trouble and the service dept took care of it promptly and there was a follow up call to make sure it worked properly. Can't say enough about these people and there service

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Semper Dementis in Morinville
Semper Dementis in Morinville
1 review Morinville, AB
8/10

Fireplace insert

Service reps installed a fireplace insert 22 Nov 2016
Nice guys, fast, knew their business.
Laid down dropcloths and made no mess.
No damage to any other items.
Answered all my questions thoroughly.
Disappointed that the trim is back ordered, but otherwise happy.

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Denae from Leduc County
Denae from Leduc County
1 review New Sarepta, AB
1/10

Wood-burning Fireplace

From beginning to end we had a lot of difficulties with Wood and Energy. Steve was our salesguy and we were constantly playing telephone tag and our calls we not always returned. We waited 5 months for our stove to come in. Then, when they installed it they forgot the cap and the fan! They said they would be back in a couple days to put the cap on and it took over a week and a half, in which it rained twice and our roof started leaking. Then, when we phoned to see when the cap was coming and ask for some reimbursement we were sent here-and-there between managers and other staff. The fan still isn't installed. Very unhappy although the stove is beautiful.

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Lee Golinowski from Edmonton
Lee Golinowski from Edmonton
2 reviews Edmonton, AB
10/10

Gas Fireplace

The team at the Wood and Energy Store was great. Their experience and fast service enabled me to find the fireplace I wanted. Their install was on time and they were very tidy when completed. The job overall improved the value of the house greatly. thanks

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Crystal Schmitt in Edmonton
Crystal Schmitt in Edmonton
3 reviews EDMONTON, AB
8/10

natural gas fireplace

The salesperson was very honest and helpful. He was very knowledgeable about product as well. The installer was great as well, and we haven't had any problems or concerns with the product!

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debra russell in Kingman
debra russell in Kingman
3 reviews KINGMAN, AB
8/10

bought a new wood burning stove

they were helpful and informative they found what suited us best and did not try toupsell on things we did not need. and when we had problems they did there best to fix the issue as soon as possible

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Jay in Edmonton
Jay in Edmonton
7 reviews Edmonton, AB
10/10

Replace 2 Wood Burning Fireplaces with Natural Gas Fireplaces

Our home was built in 1961 and had 2 wood-burning fireplaces. We'd
had a wood-burning fireplace in our old home and loved the crackle and flames but didn't like the hassle of hauling wood, cleaning ashes, and keeping a window cracked in -20C Edmonton winters so that we didn't risk dying of carbon monoxide poisoning if the furnace was running. We got a puppy just after moving into our current home and decided that it would be safer and much easier to convert the 2 fireplaces - main floor and basement - to natural gas. We looked around and this company had the best products and most realistic-looking fake logs. They kept to their estimate and the installer was excellent. We use the upstairs fireplace every day in the winter and our little dog loves to lay in his bed soaking up the heat!!

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Darrell in Brandon Gardens
Darrell in Brandon Gardens
2 reviews Edmonton, AB

First Review

6/10

Fireplace Install

They were very helpful with the design of the mantle. They quality of the fireplace is really nice. But we had to chase the installer continuously to get them to complete with work, but other than that we're happy in the end.

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