Novel Care Inc.

Office staff were very friendly and responsive when I requested a service call, and someone arrived to fix our A/C quickly. They were polite, professional and efficient and got us up and running again same day. Highly recommend this company. My first time dealing with them and I will definitely be a repeat customer

AC quit after one of the hottest days of the year on a Saturday and it was still hot out. Thoughts where l probably wouldn’t get anyone to service unit till next week. Called Novel Care talked to a very nice person took all my information asked lots of questions to help figure probably problem. She gave a time frame when technician would arrive. Technician arrived within time frame, diagnostic was done problem solved with in half hour. Technician was polite, knowledgeable and answered all my questions . Thanks for being here late in the day on a Saturday.

I have been a long time user of Novel Care since the days of 21 Degrees. They provide my annual service on the Furnace and AC. While service has always been fine with good better and best technicians I recently experience the best version with the annual AC maintenance. He was thorough and went through the usual step but when I explained the fact the AC was noisier than it used to be he went about diagnosing and solving the problem. Now the unit is as quiet as it was when new . Not bad considering it is 18 years old, also they just add a Panasonic ductless air conditioner for our second floor master bedroom that I can just love it.

Needless to say I am a happy customer.

From friendly dispatch representative ,to Steve arriving on time, having good professional knowledge, patiently providing questions to all my questions regarding installation off our new Panasonic ductless air conditioner questions and sharing advice, and being very personable - a very good experience all around with Novel Care!

We have trusted NovelCare with our HVAC maintenenance for years now. Every single time they come for service they are very professional, friendly, and do a great job. Most recently Colton was in to repair our Air Conditioning. He did a great job, was very professional and provided great customer service.

Very impressed with Novel Care. We reached out as our a/c had broken down 2 years ago ,this summer. We had a sales rep by the name of Tom come by to speak with us about different options we could manage and not only was he knowledgeable in any and all questions we had, he also made us feel comfortable having him in our very busy home with many kids.

Novel Care portrayed absolutely outstanding service in regards to our new Panasonic ductless air conditioning installation. They carry themselves with the upmost care, kindness, and helpful deminear that we have yet encountered. They were polite, punctual, and clean in the process. I have no bad things to say about their work ethic, and product outcome. Novel Care is very lucky to have team off talented, professional workers amongst their employees. Thank you!

A consultative and Customer Centric approach to sales and service is incredibly hard to find. Spend the time understanding your customers needs and wants, and then tailor your solution to deliver and ideally exceed expectations. This is what Novel Care is all about.There team treat my house like it was their own. And from the first consultation with the owner Anthony, to the custom carpentry work they arranged to disguise the AC unit, through to the installation by team members Brian and Tyler, the Novel Care team will not only exceed your expectations, that will leave you with a feeling of gratitude. I am truly grateful that such companies take such passion and care with their clients. There team realizes that the client comes first, and ensures value and continuity is provided at every step of the buying journey. So stop looking all ready and give them a call. You will not be disappointed.

I am thrilled I finally decided to get an a/c unit!! The installers were amazing!! Showed up on time (actually early), were clean, respectful and extremely knowledgeable. Went above and beyond with extra tips to help make sure I got the best of my a/c use. It’s not a surprise why this company has such great reviews!! I am very happy!! Bring on the hot weather!

We had Novel care our old ductless A/C which died after 23 years. Ryan was our installer, and came right on time. He was very professional, and explained everything to us very clearly. A/C unit is very quiet, and we are very happy with our purchase. We would definitely recommend Novel Care for anyone looking to purchase a new ac. Thank you!