Milton Hardwood Floors

Milton Hardwood Floors from Milton Hardwood Floors
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Milton Hardwood Floors [Full profile]
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92%
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Reviews by rating (past 12 months)
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2

Reviews for Milton Hardwood Floors

Average customer rating:
9.5 10 (77 reviews)

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Private User
1 review Brampton, ON
1/10

Milton Hardwood installed in our new home, after completing their job there were several problems. Three cracked panels and several damaged ones. Additionally they chipped one of our existing floor tiles. My very first issue, they failed to notify us of the repair that was needed and the damage they did on the tile. Were they hoping that we would not notice? Second issue, we had to chase them down to get this fixed. Third issue, they put up the price on us but we still decided to go with them (because of the good reviews). We were specifically told we are getting their best installer and when it’s done the quality would be better than our builder - this was not our experience. Other promises they failed on as well. I would not recommend Milton Hardwood!

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Company Response

We never like having an unhappy customer and wish that the experience was better for you, but in all honesty, we did work with you to help keep you satisfied. This review comes as shock to us since we did not change pricing on you. It was clearly indicated when you came to our showroom in January that hardwood prices change according to the manufacturer so we couldn't guarantee how long we could honor that estimated price, luckily, the price never changed, so not sure why you say the price changed. As for the chip in your tile, that was installed poorly by the home builder, but because we always try to keep our customers satisfied we offered a $150.00 credit which you accepted so you could have that repaired. Once the hardwood floor job was completed that day, the installer did not notice the few cracks in the wood on these planks because it was in the closet in a small corner and the lighting was not the greatest for him to notice the cracks, however, he did come back to fix the panel when you notified him of it in the same week. There were never several damaged ones. We always make sure to fix the problem should there be one. The picture you have used on this review was before the repair. The wood plank was fixed and free of the cracks. We are sincerely sorry you feel you didn't have a good experience with us. We stand by the professionalism and are 100 % dedicated to customer satisfaction. We extend after sales service and provide a ONE YEAR installation policy.

Nichole in Milton
1 review Milton, ON
10/10

Very happy with our second floor hardwood installation. Bella was very helpful with the product selection and the customer service with Milton Hardwood was outstanding. Joe did a fantastic job with the installation. The end product is a seamless, perfectly installed floor. Joe is a very hard worker and takes pride in his work-and it shows!

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Company Response

Thank you for this recommendation and review! Yes, Joe is a master at what he does and Belle is always extremely helpful and knowledgeable with our clients. This is what we thrive on here at Milton Hardwood Floors. We hope you enjoy your floors for many years to come and thank you for having us work for you. From the team at Milton Hardwood Floors.

10/10

Recently installed hardwood into our 2nd floor office. Matched it up to work that Milton Hardwood Team did for us in the hallway and bedroom a few years ago. Joe and his team were very professional and kept our home extremely clean. The quality of the work is superb and the finished product is just beautiful. It was completed in just one day. Also, Belle was very lovely to deal with throughout the entire process. She was quite personable and communicated very well with us along the way. We would definitely recommend Milton Hardwood for others to have their hardwood installed.

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Company Response

Thank you for your review. We can't tell you enough how much we appreciate our customers taking the time to recommend us. It is the greatest compliment! We are happy everything was to your liking. It's what we aim for here at Milton Hardwood Floors. Thank you for entrusting us with your hardwood floors again. We will let Belle and Joe be aware of your positive comments about them. Best regards, The Milton office team.

Nicole & Rex in Milton
1 review Milton, ON
10/10

The whole team at Milton Hardwood was a pleasure to work with! We needed hardwood installed upstairs and researched many hardwood retailers all over the GTA. We knew right away that we were going to go with Milton Hardwood as soon as we stepped in the door. We dealt with Richard who really exceeded our expectations on so many levels. He was professional, knowledgeable and always answered any questions or concerns immediately. He also made several phone calls to find out if he could get the same wood to match our downstairs and ended up finding the exact one making all our flooring in our home look seamless. The team led by Joe that came to work on our installation was amazing. They were punctual, hard working and made sure that our place was cleaned once the job was complete. We strongly recommend Milton Hardwood, and would not hesitate to let our friends and family know what a great experience we had. THANK YOU once again Milton Hardwood for a job well done!

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Wow, what can we say other than...THANK YOU! It means so much to us when someone entrusts their hardwood flooring project to us. You are the reason we keep succeeding in the industry. Our employees enjoyed working with you on this project! We hope you enjoy the house with your new hardwood floors. Thank you again for the fantastic review and recommendation.

coldham in Mississauga
2 reviews Milton, ON
10/10

Thank you Belle!!

What a pleasure it was to find someone as knowledgeable about her products as Belle was at Milton Hardwood Floors. Not only was she was able to find me an product that blended seamlessly to the other products in my home, she did it for a price that left the other suppliers in the dust. I will be recommending MHF to friends and clients from now on.

Thank you

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Wow! Thank you! Belle takes pride in customer service! She knows her stuff and our customers really like that! We are very happy you are enjoying your new hardwood floors. Thanks again for your business, we so greatly appreciate it.

Nirma & Shamie Maharaj in Hamilton
1 review Milton, ON
10/10

First of all I wish to express how satisfied both my husband and I were with the customer service we received when walking through the doors at Milton hardwood!
Belle was a real pleasure to work with, she was able to give us the best price and selection of what we desired for our home.
We choose Superior Hardwood. as the name states, it simply is
Superior.
Her level of customer service and friendliness is so nice to still see..:)
We already have Superior hardwood in our home and to find a supplier so close to home with great customer service, made our
choice of choosing Milton Hardwood questionable without doubt

I would recommend Milton Hardwood for the service and selection of the best wood available..
Thanks Milton Hardwood, Belle and Richard!!

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Company Response

Thank you for the review. Most appreciated. The team at Milton Hardwood Floors is pleased that you are very satisfied with the hardwood floors. Superior is an amazing wood product and I'm sure your home makes a statement when people walk in it! We are not surprised with your comments towards Belle and Richard. They know their hardwood... they live Hardwood! ;-) They love to hear about what their customers have said about them. Thank you again, from the Milton Hardwood Team

Rich in Boston
1 review Milton, ON
10/10

It was a pleasure working with Milton Hardwood Floors!! We ordered new flooring from Milton Hardwood in October 2016 and had it delivered from Canada to the US. This cross-border delivery required special attention to ensure a successful delivery, which was carefully orchestrated by Milton Hardwood. I worked directly with Richard and he provided exceptional service, was extremely knowledgeable of the products we were considering, and provided prompt responses to emails and phone calls throughout the process. At first, I was hesitant working with a company outside the US, but Richard's service made the final decision to work with Milton Hardwood very easy. I highly recommend Milton Hardware, especially for US residents looking to order high quality flooring directly from Canada. Thanks Milton!!

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Company Response

Thank you for this review and thank you for your business out there in the US. It means so much to have reviews from our US neighbours. We enjoy dealing with our US Clients. We hope you are enjoying your hardwood floors. Send us a picture or post it on our homestars.com account, we'd love to see how your hardwood space looks! We hope to do business again with you in the future and thank you so much for recommending us to the US residents. All our best to you from the Milton Hardwood Team.

Vince from Milton
2 reviews Milton, ON
10/10

Just had my hardwood installed by Milton hardwood and couldn't be happier. The crew did a great job and Richard was amazing to deal with , looks great! I would recommend these guys to anyone interested in installing hardwood in their home.

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Thank you for your review. You were a great customer and it makes our jobs easier working with clients like you. Hope you enjoy your floors for many many years to come!

Delores  in Elora
1 review Acton, ON
10/10

Both Jessie and Richard were very knowledgeable and very helpful.
Taking samples home made it much easier to make a decision about the kind of flooring and the colour.
Jessie also gave me the info where to get the stairs and where to get the matching stain which was wonderful
I would recommend them with no hesitation.

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Thank you for this review. Much appreciated. It was a pleasure dealing with you. We hope you are enjoying your new floors! Thank you for the recommendation!

ROBERT in Oakville
4 reviews Oakville, ON
10/10

What a pleasure it was to deal with Richard from Milton Hardwood. Great customer service, fast turnaround and the product was impeccable. I would definitely recommend buying your hardwood from them. It fit in seamlessly with the modern look we were trying to achieve.

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Company Response

Hi Robert, It was our pleasure dealing with you. Thank you for your business and this amazing review. We greatly appreciate it. Enjoy your new floors and home Reno. All the best! Richard

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Milton Hardwood Floors

With over 40 years of combined expertise, at Milton Hardwood Floors we pride ourselves in providing one on one home town service. Our volume purchasing power enables us to pass on the savings to our customers.

Installation of Hardwood,Laminate,Cork ,Leather Floors. Hardwood Floors, Laminate, Cork,Leather Tiles, LVT,
Touch up Kits, stains,

CATEGORIES
Floor Laying & Refinishing and Floor Retailers
PRODUCTS
Hardwood Floors, Laminate, Cork,Leather Tiles, LVT, Touch up Kits, stains,
SERVICES
Installation of Hardwood,Laminate,Cork ,Leather Floors.
BRANDS
Vintage Hardwood, Superior Floors, Torlys Smart Floors, Satin Finish Allure hardwood, Wickham Floors,Airwood Vents
SPECIALITIES
Install in 45 degree Angle,Border in rooms ,Herringbone
WEBSITE
http://www.miltonhardwood.com
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
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