**Edit to add...fernsndo finally called me back and said if I left reviews anywhere he would just respond and say I was wrong and being untruthful.
This company came to pave a neighbours driveway and for whatever reason felt it was necessary to have multiple trucks and flatbeds here to do the job. They parked across several driveways. When asked to move so my husband could access our driveway they refused. When asked to move again so I didn't have to lug a baby and all of her things 6 houses down to the car...they told me they were almost done and would move then. When they recycling truck came by they again did not move their trucks leading to ours and 3 other neighbours recycling not being picked up. I called the company and the office woman gave me the site supervisors name and number. I called him and left a message. I recieved no response. They close at 5 and are closed for the weekend so I gave him another call later in the day...and he denied my call. So I left another message. I called the office a few more times and finally got through and she told me he had bad reception.
This is a poor company with even worse customer service.
- Company Response
S. Widdis on Google Review - Hello S. Widdis,
It sounds like you had a really rough day! Here’s what we learned:
Dump trucks and flat beds were parked on the street not on the driveways. The street is public! It is possible that the entrance to your driveway was blocked for a short period of time however it doesn’t happen often and it really depends on the street layout. Parking in some streets is rather limited and we do the best we can with what we have. If a crew member told you directly that they were almost done, it’s because the truck driver who is assigned to that truck was busy assisting in the pour and could not leave his post. We’re talking AZ/DZ licensed/designated drivers – no one else can move that equipment. The crew is under enormous time restraints to work the hot asphalt before it goes cold. Furthermore, our site super and our lead hand reported they were not aware of any requests to move equipment. We don’t know who you spoke to onsite nor will we investigate it any further.
CFJ is neither a garbage collector nor a recycle contractor for the city. Please give them a call. They would love to hear from you! CFJ management offered the company bin so you could drop off your garbage at which point you threatened to speak against CFJ on both Google and Facebook when management refused to pick up your recyclables hence it’s made social media. What a great way to finish the work week?
In your Google complaint it sounds like it was really important for you to speak to someone before 5pm just so you could get bad reception which in turn led to “better customer service.” S. Widdis, are you a customer or someone who was just having a bad day? Actually, neither - you made it clear to Fernsndo that this is a job for you, that you were on mat leave, had nothing else better to do and in turn had all the time in the world to write reviews and repost. The people at CFJ are busy building driveways for existing clients. We simply don’t have time for this kind of nonsense.
Please be at the yard bright and early tomorrow morning, say 5:30 am so you can run the crews as well as schedule the day! Apparently you told Fernsndo he was bad at it . . . Edit to Add . . . too many blanks in a one sided conversation at your end.
In conclusion, most people who missed their garbage run or in this case the recyclable run would simply just put it out on the curb the next time around. Working people need room to work and park! As of today only emergency telephone calls for existing paying customers will be pushed through to our sites. All others will be returned the following business day.