My husband and I were planning on getting a retaining wall done for the front of our house for a flower bed. We decided to hire a contractor whom we have known for years to do the job but we were given the task of buying our own supplies.
The contractor who is very nice ( a separate review will be written) recommended us that we go to Beaver Valley to get the materials needed which were the stones, some bags of sands and other various materials. We went in person last week Wednesday on September 25th and chose the materials we needed based on the measurements the contractor took.
The materials were then delivered on the Thursday and we noticed that one particular item - screening sand which was a quantity of 20. I called the store that same day the materials were delivered and inquired based on the invoice as to the missing screening sand bags and they informed us that it was part of the landscaping/retaining wall stones that were delivered.
I double checked and nothing was present.
Today the contractor arrived (October 1st, 2013) and he also asked where the screening sand bags or so were and I informed him that it was not present. I then spoke to a representative called Josh and he kindly apologized for them not being delivered on the same day and requested we come to the store to correct this issue.
My husband went to the store with the contractor to correct this issue and he met Josh but Josh did not seem friendly as he did on the phone. When my husband spoke to Josh, Josh informed my husband that they will have to place the order again and the delivery will take 1 to 2 business days and on top of that we have to pay delivery charges again. It was their mistake firstly for not delivering the screening sand along with the original order last week Thursday. My husband got upset naturally and said it is unfair and instead requested a credit to be used towards the purchase of additional cornering stones. Josh and the manager refused to do so and were very rude about it.
In the end, the contractor was nice enough to load the screening sand into his van and brought it to our house.
I doubt that my husband nor I will ever do business with such an unreliable company that does not have proper customer service and does not meet the customer needs. I guess this is the kind of company that does not follow the common principle of "The customer is always right"
Therefore we are NOT recommending this company to other friends and family members.