When we experienced a flood at our condominium, First On Site was called by our condominium management company to clean up our unit. Our unit had most of the damage from a rupture in a building pipe, and it was a very stressful experience. At first, First On Site was helpful and worked to clean up the water damage while convincing us they were the right company to complete the restoration too. Once we hired them, everything proceeded very slowly from that point and it was difficult to get information. Even after the budget was approved by our insurance company it took weeks to even be contacted by First On Site, and longer to get started on the work. For a fairly simple project in a small space, it has been 5 months since our flood and the project still isn't closed. To say working with First On Site has been frustrating would be a huge understatement. Every time work is completed, it has to be redone because the workmanship is incredibly poor. The paint job was very sloppy, the kitchen cupboards were not reinstalled properly, and we have had to re-do work that was their responsibility. I will never use First On Site again, and I would not recommend working with them. We hired our own contractor who has been wonderful to work with, and I wish he would have been involved from the beginning instead of First On Site. I learned a lot of lessons about how these big restoration companies operate and the sub-contractors they use for jobs and I recommend that you do your research and talk to different restoration companies before choosing one to work with.