Worst company to have the custom stair built.
Zero customer service. All the money paid upfront. Stair was installed on 17th of August. Still waiting for the railings almost 2 months later. Only last week they said they forgot to make the railings. Stair was installed an inch away from wall. Can't get the painting done there on wall neither can stain the stair.
They arranged their guy to come to look at staining, waited for him 2 days in row without any luck
After 2 months they sent their guys to glue the curved handrails. Lot of glue went onto raw oak veneers and ripped the veneers from stringers.
They patched that up and their owner said, this is the best they can do. For full $17000.00 paid upfront. Very disappointing. Would never recommend them to anyon