Oct 25, 2010 I had this company come in to do a standard cleaning of my furnace.
the guy who came was abrupt and rude. He said I had a stack that was plugged up and needed more money to fix it.
I said NO i have no more money just clean it.
they said I had 19 registers so I paid for 4 additiona ones to be cleaned.
They cleaned and left
that nigth when my furnace came on it smelled like burning rubber
the next morning it smelled like my house was on fire.
I went to the basement and the furnace was struggling, making nosies etc.
I turned off the furnace and called they guys
They said they would send the guy out.
The same guy came back, went downstairs and said that the motor was fried and that I needed a new one.
I said well... it's under warranty of course
He said NO way,
I asked how much
He said $500.00
I said I want to talk to the boss.
I called the office, spoke to the boss, told him that I was going to call the Better Business Bureau.
that it was ridiculous, yesterday my furnace worked, today it doesn't and the only thing different was their visit.
I was pissed off.
finally I agreed to pay for a new motore including GST of $300
I waited about 3 hours for the owner to bring the motor, but still he didn't come into my house to apologize.
The guy put it in got my money and left.
I realize my furnace was 12 years old, so now i have a new motore.
The next day I was cleaning, I opened up some registers only to see that there was dirt, and some I even had shoved in towels which were still there. Interested, I looked at all 19. 3 of them were still a mess, and could not even have een remove
so they charged me for 4 extra to be done, but they never did them.
OMG, I called them again, and got a credit for the 3 of them on my account.
So would I recommend this company... NOT a chance.
Run for the Hills
- Company Response
Dear Mr. Miller,
We are very disappointed that you are not satisfied with our services and once again offering our sincere apologies for all the inconveniences we had caused you. Sincerely, Bruce Irwin