I have my furnace and ducts cleaned yearly because I have two dogs and three small children. I decided to try western canadian furnace company because they have good reviews. The technician (shea) was late and quite rude. He brought his big hoses in through my basement window and ended up scratching my window mouldings. He tracked dirt all over my front carpet. I like to be involved when I hire someone to do work at my house, when I asked him why he didn't pull the furnace motor out during the cleaning he seemed annoyed and said "we don't do that, it's not necessary". All of the other companies I have used pulled the motor out. I have a 14 year old Lennox furnace and shea told me numerous times I needed to change my furnace because it was unsafe and also told me to change my 6 year old hot water tank to the tune of $7-$10,000. I felt very pressured and uncomfortable with him going into every room of my house. When he started the furnace back up after finishing the cleaning, I heard a bunch of debris flying around in the furnace and the house smelled like burnt plastic and was smokey. I felt like I paid for a service that was not done properly and I was pressured into buying new equipment. I had atco out for an inspection and they said my furnace and hot water tank are in great condition but they pulled my motor out and I saw all the debris from my duct work still sitting in my furnace. I would never hire this company again or recommend them to anyone.
- Company Response
Hello, thank you for your review, we would like to apologize for the experience you had with our technician. This is not the type of company we are and we would like the opportunity to discuss this with you and make it right. Unfortunately we were not able to contact you due to this review being posted privately. Would you be able to call our office to discuss? Please ask for either myself, Ida or Saundra. We look forward to the opportunity of speaking with you.
Commercial, Marketing and AP/AR Manager
Western Canadian Furnace Company