Western Canadian Furnace Company

Heating & Air Conditioning
4001 19 St NE #13 Calgary AB T2E 6X8
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Western Canadian Furnace Company
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78%

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Reviews for Western Canadian Furnace Company

Average customer rating:
7.4 10 (46 reviews)

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A.G
A.G
7 reviews Toronto, ON

First Review

10/10

Inspection and Duct Cleaning

This was the second time I had Matt come by to inspect my furnace and clean my ducts and air returns. He took apart my very old furnace for the inspection and gave me tips and recommendations on what to look for in a replacement. You can tell safety is a top priority for Matt. He also was very thorough in the cleaning and did a great job. Will call him again next time I need the service. Highly recommended.

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Company Response

Hi Max
Thank you for very nice review. We appreciate you taking the time to give us your feedback we look forward to working with you in the future Sincerely Bruce Irwin

Kevin from Calgary
Kevin from Calgary
2 reviews Calgary, AB
9/10

Furnace

Matt helped me out a lot when my furnace would not kick in. First cold snap of the year and his phone never stopped ringing. He walked me through how to fix the sensor over the phone without an after hours service call.
Now I can call in during regular business hours to set up a regular maintenance call.

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Company Response

Thank you for very nice review. We appreciate you taking the time to give us your feedback we look forward to working with you in the future Sincerely Bruce Irwin

scott from Calgary
scott from Calgary
1 review Calgary, AB
3/10

furnace repair

My furnace fire did not turn on. I called the company one day and technician came and repaired furnace. He charged me 140 dollars. One week later same problem came again. I called the company and made anther appointment. On the appointment day, I was waiting at home and no one showed up and no call and noting. Then I called the company, the representative said that the service manager was on emergency and the manager would contact next day. The next no one contacted me and I have to called the manger.
When I talked to the service manger about my dissatisfaction about furnace problem, (by the way, my one year old kid got cold because furnace did not heat at night) I was told the most ridicules excuse I have ever heard which is " if our technician can not fix the problem that means your furnace is crapy, the only way to solve the problem is using our furnace."

My furnace brand is Carrier, and only 5 years old. I am not sure if the carrier furnace has good quality or not, because I did use and compare many furnaces. But I am quick sure this company
provide below average service compare to many other services I have used. Aways stay away from trouble!

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Company Response

We sincerely appreciate your feedback. We are constantly working at our level of customer service and value all reviews. Customer service is very important to us, We were able to repair your furnace and get it up and running for you , we apologize for any stress we may have caused you.

Amanda Nippard from Calgary
Amanda Nippard from Calgary
2 reviews Calgary, AB
8/10

New Furnace

We were very pleased with the service provided by Western Canadian Furnace when they installed our new Lennox 98% Efficiency furnace. They were on time, very efficient and we are very satisfied.

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Company Response

Thank you Amanda for your very nice review.
We appreciate you taking time to give us your feedback.
We look forward to future business with you as one of our many valued customers.
Sincerely Bruce Irwin

Marc Daley from Calgary
Marc Daley from Calgary
1 review Calgary, AB
0/10

Flame sensor

I knew it was a flame sensor before the guy showed up, and told them so ,not that it matters, I was told 129.00 service call to determine the problem, low and behold flame sensor. they charged me a 700 percent mark up on the flame sensor, it took the guy 3 minutes to change. It took longer to draw up and pay the overly inflated price for this item. I would recommend NO ONE EVER DO BUSINESS WITH THESE PEOPLE !!! TOTAL TIME IN HOUSE 10 MINUTES. COST $272.90,

1 of 1 people found this review helpful.
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Company Response

We are very sorry that you have not found value in our services that you requested and agreed upon. We try to stay competitive and manage our prices to be fare for our customers and stay withing industry standards. As Well whether it was 10 minutes or if it was hours our technician would of spent in your home fixing the problem the price would of been the same , we do not charge hourly rates for our residential Service call customers our prices for any parts already include Installation and labor. and we have a 100% fixed guarantee. Again sorry for the inconvenience

Andrea stempson from Calgary
Andrea stempson from Calgary
1 review Calgary, AB
10/10

furnace vent cleaning

I had western canadian furnace come out to clean my vents a few weeks ago originally i was set up for 1f15 vents but when they guys came out they advised me i had over 20 vents and bumped me up to a better price package saving me over $30 in extra vents the showed me everything they were going to clean made sure i had a good understanding of what was going to be done after the job was done and all vents and furnace was cleaned i was surprised by how little mess there was from dust flying around barely any visible and all my vents were completely cleaned out and my furnace looked new
i would definitely recommend this company to anyone i know looking to have furnace and vents cleaned the techs went above and beyond
thank you western Canadian furnace look forward to using you again in the future

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Company Response

Thank you for very nice review. We appreciate you taking time to give us your feedback. Sincerely Bruce Irwin

Weidner from Edmonton
Weidner from Edmonton
1 review Edmonton, AB
10/10

Rooftop units

This company has the best customer services and skilled technicians in Calgary hands down! WCF has went above and beyond for our company like no other. We have done smaller projects $10,000 as well large projects $180,000 with Western Canadian Furnace. The office staff is more then accommodating and pleasant every time I have spoke with them. The operations manager / lead technician (Max) is one of the most talented, knowledgeable people I have ever had the opportunity to deal with. The quality of the work we received was and continues to be impeccable! I would not be stretching the truth by calling this company one of the finest in North America let alone Canada. The only complaint I have is, I wish we knew about Western Canadian Furnace years ago. I would like to personally thank the owner Bruce for everything he has done for our company!!

1 of 1 people found this review helpful.
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Company Response

Thank you for very nice review. We appreciate you taking time to give us your feedback and appreciate you as a valued customer. Sincerely Bruce Irwin

Crystal  from Calgary
Crystal from Calgary
4 reviews Calgary, AB
9/10

Furnace vent cleaning

I had western canadian furnace come out n clean my furnace n vents this week they came early for appointment n called first to ask if it was ok they went over everything with me before they did the job how many vents I have n how much it would cost gave me a flyer informing me of their additional services they offer unlike other companies I find try way to hard to over sell u they were respective and not pushy at all i added a dryer vent which they cleaned very well n I already got my mother to call and set up an Apointment for her house with them will definetly be using them in future thank u western canadian furnace

1 of 1 people found this review helpful.
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Company Response

Thank you for very nice review. We appreciate you taking time to give us your feedback. Sincerely Bruce Irwin

Vadim from Calgary
Vadim from Calgary
1 review Calgary, AB
0/10

Duct and Furnace Cleaning

EDIT: They refunded what I paid promptly (hence a rating of 1 instead of 0). I still had to pay to clean a tenant's suite. The real question is what were they thinking sending out this guy to do the work???

Completely worthless service – there was no cleaning involved and they left an incredible mess. The owner of the company takes customers for granted and hires inappropriate people to do the work and does not train them. The company takes advantage of people who are not knowledgeable about the process. When booking I said that I have a 100+ year old house and that they should send somebody who is more experienced.

The operator said that should be fine. The guys that showed up were on the job for two months (Vladimir - assistant) and a month and a half (John - tech).

I requested the Silver furnace cleaning package, which includes cleanup and adjustment of blower components, cleanup of ignition assembly, cleanup of joist liners, cleanup of internal and external parts of a heat exchanger, calibrating thermostat, CO testing, tightening all electrical connections, lubricating all moving parts and more (as per the website and the phone operator). The actual work done consisted of vacuuming the furnace. They did not even clean the blower!!! The tech insisted that this is all that this package includes. The tech had difficulties listening and trying to understand what I was saying.

They did not bother to hook up the suction hose very well, the air was going around the suction hose. There was really bad suction through the vents to suck out the dust when they were ‘cleaning’ them. A lot of dust made it back to the room. Although I know almost nothing about this I suggested to the guy to check first if there is any suction on the vent before blowing compressed air down it. Had they done this, there would be a lot less mess since a few of my vents turned out to be disconnected.

They did not bother to seal off other vents to increase the suction on the one being cleaned.

They did not take vent covers off, just cleaned up around the vents with compressed air.

They did not run the pneumatic brush tool down the ducts. The excuse was that the tool can get stuck and they can damage the ducts with it.

They made a lot of mess and did not clean anything up, absolutely useless and horrible.

Finally, I saw that the suction hose is barely hooked up to the top floor furnace. I checked suction on a vent with a lighter and there wasn`t any at all, making this whole cleaning pointless. I suggested the tech places a blanket around where the suction hose is hooked up to the furnace to improve the seal and suction. The tech stopped text messaging and got defensive and said that I`m trying to say that he does not know what he is doing. I got them to stop and not to clean the rest. At first he insisted on finishing all the work but after calling his supervisor, they left (charged me only for what they `cleaned` $140).

I called the office twice while they were on site asking to talk to someone who actually knows something about furnace and duct cleaning. I was told that somebody will return my call very quickly, although nobody called me back. The whole experience was unbelievable.

1 of 2 people found this review helpful.
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Company Response

We are very sorry we could not perform a proper cleaning of your HVAC system due to its very poor technical condition caused by the age of the house and the HVAC system layout. We have fully refunded the payment that was originally charged to your account for the work that was done attempting to perform a cleaning. We are very sorry for the inconvenience we have caused for you.
Sincerely, Bruce Irwin

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Western Canadian Furnace Company

We specialize in Furnace and AC Installs, Furnace Cleaning, Duct Cleaning and Furnace repairs in both the residential and commercial industries. In addition to our services, we are a certified Lennox dealer and we also carry Lennox products and parts. www.westcan4u.com #13, 4001 19 St. NE, Calgary, AB T2E 6X8

CATEGORIES
Heating & Air Conditioning and Plumbing
PRODUCTS
Furnaces, Hot water tanks, Air Conditioners, Humidifiers, Air Dampers, Air Filters, Air Purifiers
SERVICES
Furnace and Duct Cleaning,Furnace Installation, Hot water tank Installation, Boiler service, Back flow testing , Air conditioning Installation, Dryer Vent Cleaning, Vacuum Flow Cleaning, HVAC System Sanitation, Fireplace Cleaning, Furnace Chimney Cleaning
BRANDS
Lennox
STYLES
When it comes to furnace repair and cleaning in Calgary, no one beats Western Canadian Furnace Company! WCFC has been providing Calgarians with HVAC services since 1993. Our goal is to continue supporting and empowering the decisions our customers make about their home environment, while offering high-quality, cost-effective, and innovative HVAC products, services, and information
WEBSITE
http://www.westcan4u.com/
YEAR ESTABLISHED
1993
PAYMENT METHOD
VISA, MASTER CARD, DEBIT , CASH
MEMBERSHIPS
BBB, CFIB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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