EDIT: They refunded what I paid promptly (hence a rating of 1 instead of 0). I still had to pay to clean a tenant's suite. The real question is what were they thinking sending out this guy to do the work???
Completely worthless service – there was no cleaning involved and they left an incredible mess. The owner of the company takes customers for granted and hires inappropriate people to do the work and does not train them. The company takes advantage of people who are not knowledgeable about the process. When booking I said that I have a 100+ year old house and that they should send somebody who is more experienced.
The operator said that should be fine. The guys that showed up were on the job for two months (Vladimir - assistant) and a month and a half (John - tech).
I requested the Silver furnace cleaning package, which includes cleanup and adjustment of blower components, cleanup of ignition assembly, cleanup of joist liners, cleanup of internal and external parts of a heat exchanger, calibrating thermostat, CO testing, tightening all electrical connections, lubricating all moving parts and more (as per the website and the phone operator). The actual work done consisted of vacuuming the furnace. They did not even clean the blower!!! The tech insisted that this is all that this package includes. The tech had difficulties listening and trying to understand what I was saying.
They did not bother to hook up the suction hose very well, the air was going around the suction hose. There was really bad suction through the vents to suck out the dust when they were ‘cleaning’ them. A lot of dust made it back to the room. Although I know almost nothing about this I suggested to the guy to check first if there is any suction on the vent before blowing compressed air down it. Had they done this, there would be a lot less mess since a few of my vents turned out to be disconnected.
They did not bother to seal off other vents to increase the suction on the one being cleaned.
They did not take vent covers off, just cleaned up around the vents with compressed air.
They did not run the pneumatic brush tool down the ducts. The excuse was that the tool can get stuck and they can damage the ducts with it.
They made a lot of mess and did not clean anything up, absolutely useless and horrible.
Finally, I saw that the suction hose is barely hooked up to the top floor furnace. I checked suction on a vent with a lighter and there wasn`t any at all, making this whole cleaning pointless. I suggested the tech places a blanket around where the suction hose is hooked up to the furnace to improve the seal and suction. The tech stopped text messaging and got defensive and said that I`m trying to say that he does not know what he is doing. I got them to stop and not to clean the rest. At first he insisted on finishing all the work but after calling his supervisor, they left (charged me only for what they `cleaned` $140).
I called the office twice while they were on site asking to talk to someone who actually knows something about furnace and duct cleaning. I was told that somebody will return my call very quickly, although nobody called me back. The whole experience was unbelievable.